Coolshop Reviews

Name: Coolshop
Rating: 1.37

1.4 Rating 190 Reviews

9 %

of reviewers recommend Coolshop

1.4

Based on 190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About Coolshop:

Coolshop.co.uk covers the cheapest prices on videogames, consoles etc. and includes free shipping. Fast delivery of games and consoles. Blu-ray, PC, PS2, PS3, PSP, XBOX 360, Nintendo Wii, Nintendo DS - all the best prices available.

Location:

-, - United Kingdom

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Coolshop 4 star review on 29th January 2022

J.Godden

Coolshop 1 star review on 29th August 2021

Shane

Coolshop 1 star review on 28th July 2021

Very Disappointed Customer.

Coolshop 1 star review on 6th December 2020

Nicole

Coolshop 1 star review on 13th July 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite all the negative reviews I still wanted to give this company a try since I was having difficulties finding the item I wanted and they’re all overpriced on eBay. I’m from the UK. I placed the order on 31th Dec. The tracking number was provided on 2nd Jan and finally I received my item on 13th Jan. I’m glad I was able to get the item I wanted at a low price and I will definitely order from them again in the future.”

Helpful Report

Posted 2 years ago

“UK customers Beware!!! This company is not legal by law as not disclaimer their contact information, legal name, address of business registration. So even PayPal could refuse to cover. Check their new T&Cs. It’s a scam.”

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Posted 2 years ago

“They didn’t even send my item, just took my money.”

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Posted 2 years ago

“Bought a headset for £70 and 3 weeks later it's still sitting in the warehouse. No response to email. Didn't pay with paypal so money is gone. DO NOT BUY FROM THEM”

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Posted 2 years ago

“Total scam sent for a set of computer speakers I normally check companies first but slipped up this time , they are crafty showing UK domain buts it's not based here , they generate a tracking number but send nothing ....folks beware total criminal company do not buy .”

Helpful Report

Posted 2 years ago

“I found the item I wished to purchase and Coolshop offered the best price. After reading some of the reviews on this site I hesitated and did initially looking at sourcing elsewhere but stock issues and cost etc led me back to Coolshop and I thought I would give them a go as although some reviews had been bad quite a few others had been good and I have got to say my experience has been very good. I was warned at order placement that delivery services were busy and I might experience some delays but the product, a game I wanted for the family at Christmas, came very quickly and is as expected. Admittedly I haven't needed to deal with their customer service so I can't comment on that - but order fulfilment has been very good.”

Helpful Report

Posted 3 years ago

“SCAM COMPANY - ordered toys from them 4 weeks ago and they have not arrived although website says they were posted. Now not answering my emails and no phone number. BEWARE”

Helpful Report

Posted 3 years ago

“Inderdaad na 1 werkdag een track and trace, dat de zending is aangemeld bij Danske Post. Vijf werkdagen daarna blijft het bij die melding, dat het pakket is aangemeld bij danske post. Na het lezen van diverse reviews besluit is de danske post te bellen. Het door coolshop opgegeven track and trace nummer blijkt helemaal niet te bestaan en de door mij ontvangen track and trace post is NIET van danske post, maar door coolshop zelf aangemaakt. Het bedrijf (coolshop.nl en coolshop.dk) schijnt heel beroemd te zijn bij danske post. Legio mensen die hen bellen en mailen waar hun bestelling blijft. Bij de kvk in Nederland blijkt coolshop.nl allang te zijn uitgeschreven. Coolshop zelf stond eerst ingeschreven in Rotterdam en nu ineens in Italie. Maar de mensen op het italiaans adres weten van niets en hebben een jaar geleden al aangifte gedaan bij de Italiaanse politie. Van meerdere review's online zie ik dat er een aantal klanten wel geleverd hebben gekregen, maar dat hun zending na weken werd ontvangen. VANUIT CHINA. Waar hun product te koop stond voor 2,99 ipv van het door hun betaalde 22,99! Waarschijnlijk incasseert hij dus gewoon het geld van de klant en stuurt daarna de bestelling door naar China. Daarom is het terug zenden van verkeerd geleverde artikelen ook zo duur! Het moet terug naar China. Inmiddels ook gemeld, televisie uitzendingen over dit bedrijf in Duitsland, Engeland, Frankrijk en Italie. Allemaal oplichtingszaken. NIETS bestellen dus. ------ 24 62909444 Coolshop Europe B.V. Bierstraat 123 3011XA Rotterdam Oude statutaire namen zoals vastgelegd sinds 01-10-1993 *** Geen historie voor dit onderdeel*** Oude handelsnamen zoals vastgelegd sinds 01-10-1993 *** Geen historie voor dit onderdeel*** Oude vestigingsadressen zoals vastgelegd sinds 01-10-1993 Adres Heer Bokelweg 155, 3032AD Rotterdam Datum ingang ***Onbekend*** Oude rechtsvormen zoals vastgelegd sinds 01-10-1993 *** Geen historie voor dit onderdeel*** Oude bedrijfsomschrijvingen zoals vastgelegd sinds 01-10-1993 *** Geen historie voor dit onderdeel*** Functionarisgegevens Uitgetreden functionaris(sen) rechtspers. Enig aandeelhouder: Naam COOLSHOP S.R.L. / 2 Adres Corso Vinzaglio 29, Cap 10121 Torino, Italië Ingeschreven in Registro delle Imprese te Italië onder nummer TO - 1117607. Enig aandeelhouder sedert 19-03-2015 Uit functie 08-09-2020 Overige functionarisgegevens Uitgetreden *** Geen historie voor dit onderdeel**”

Helpful Report

Posted 3 years ago

“I never ordered from this company. They attempted to charge my card 119.00. The card was already canceled for fraud from a prior order from a different company. I suspect that is where they got the numbers from.”

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Posted 3 years ago

“My bank refused to process the payment as they were suspicious. What does that tell you? I’m so glad they were on the ball.”

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Posted 3 years ago

“Positive despite my initial concerns After placing order I was really worried this was a scam site as I read other reviews. I contacted the online chat who said the order was in transit from Denmark to UK. I was still dubious but was relieved to be given a tracking number with Royal Mail. The item arrived today and is fine. It took about 11 days from placing the order. My only reason for not giving 5stars is that being a .co.uk web address is slightly misleading and I only realised afterwards that this is a Danish company so goods were sent from Denmark to U.K. Overall though my experience is positive & customer service was helpful.”

Helpful Report

Posted 3 years ago

“If only I could give them 0stars. Purchased £300 item that never arrived. Took 3.5months for a refund. The company claim to be within the Uk but are Danish. They give me 3 different tracking numbers with different shipment companies. DO NOT USE!”

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Posted 3 years ago

“Purchased a filter part I needed urgently ad they didn’t post it for over a week Very poor service”

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Posted 3 years ago

“Coolshop have taken £545 from my account two days after my order was placed for a printer.. Its now 12 days and no goods, despite their website saying my order is completed. I've e mailed - no response. I've searched for a telephone number to discuss what's happening. cant find one. contrary to statements on the coolshop website their chatline is not open on sat or sundays. I'm not impressed , I want either my printer delivered in next 48 hours or my money refunded and order cancelled. I wont shop here again and would advise anyone else to avoid . Customer services are non existant”

Helpful Report

Posted 3 years ago

“This company is a scam. They advertise products at low prices then pretend to send your item. I am going to file claim with FedEx. I did not go through paypal and they have taken my money!! No refund. This company is making a lot of money only sometimes sending the correct product. They apologised by email but then no contact. They are not responding to anymore emails.”

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Posted 3 years ago

“China selling US postage stamps. FAKE. Had impressive web page that looked legit and as if USA, but if purchase you get an email from China and a fake China *yes! Tracking number from China. These people have no conscience at all...and we US citizens are the real fools they make their money off. They spend hrs finding things to create to sell to US. Counterfeit!”

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Posted 3 years ago

“Ordered a £550 quad bike for my sons birthday. Was meant to be delivered in 10 days. Nearly a month later and no bike. Son's birthday has now passed. Customer service is a joke, no phone and emails just say it is under investigation without any further info. AVOID LIKE THE PLAGUE. YOU WILL BE SCAMMED OUT OF MONEY AND NOT RECIEVE YOUR ITEM.”

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Posted 3 years ago

“Order a Spyra water gun and got a cheap replica squirt gun. Paid $70 for it and was offered $5 for the inconvenience. This company is a complete scam.”

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Posted 3 years ago

“This company is a scam, Brit n switch. They advertise real low prices then supposedly send your item but not to you! I filed claim with FedEx. I checked on claim in 2 days and they had sender info on claim but not mine! Luckily I went thru PayPal who immediately refunded my money!! Do not use this company. It’s a scam!”

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Posted 3 years ago

“Was told 2-3 days for a controller, been 7 days and no controller, no reply to my emails. Avoid.”

Helpful Report

Posted 3 years ago

Coolshop is rated 1.4 based on 190 reviews