“
Hopeless customer service and incredibly unhelpful.
”
posted 8 months ago
- Melanie Jawett
“
Customer service via live chat was rude and parcel simply took too long to arrive.
”
posted 8 months ago
- Julie Angel
“
Shocking lack of customer service and no apologies when they make a false accusation which I later proved to be wrong.
”
posted 11 months ago
- Melanie Jawett
“
I then spoke to their customer service rep on their live chat.
”
posted 1 year ago
- Craig P
“
What is the point of a pre-order for a new game for it to arrive 3 weeks later?
Customer service was friendly enough but could offer no help, no cancellation or refund, couldn't track the tracking number because it doesn't exist with Royal mail.
”
posted 1 year ago
- Anonymous
“
Company never sent the game and the tracking number was a fake one. Customer service could only tell me to keep waiting. I had to get a refund from my bank.
”
posted 1 year ago
- Anonymous
“
After 4 days customer service told me to keep waiting and it would arrive soon.
”
posted 1 year ago
- Anonymous
“
Wish I could give zero stars. Fake tracking number was given. I hve no clue where the product is. Zero customer service. Absolute BS company
”
posted 1 year ago
- jamie olsen
“
Terrible customer service. Company unable to deliver prepaid game pre-ordered in time for the release date.
”
posted 1 year ago
- Hogwarts Legacy
“
So disappointed; contacted them as the tracking showed that my order had been delivered 3 weeks after the order was made. Advised to contact the postal service - nothing could be found!! I contacted them a second time - no reply.
Now I see that they have a reliability rating of 1%
”
posted 2 years ago
- Anonymous
