“I have sent important document to US, and they called me after 2 weeks and told me it’s lost. And there are no solutions to this. Don’t trust your shipments to them. Dont do the mistake I did, I have all supporting documents and I can prove their mistake.”
“They have terrible service. I see there are 95% of the reviews here with 1 star and don’t understand how may their headquarters don’t worry about this.
I paid to Express delivery for 24 hours and it took 1 week to get it after a lot of emails and calls with their workers. Total disappointed with this service and don’t recommend to anyone to use it.”
“Prose shipped my order on March 20. DHL website indicates that I am supposed to get the order on March 27 (it is going to take a week). The order goes from zip code 11232 to zipcode 11235. About 2 hours away..... No comment...”
“"Ihr DHL Paket wird voraussichtlich innerhalb der nächsten 15 Minuten zugestellt!"
Ich sehe den Lieferwagen von meinem Fenster in der Nähe meines Hauses aus.
"Leider konnten wir Ihr DHL Paket nicht persönlich übergeben. Die zur Abholung benötigte Benachrichtigungskarte wird Ihnen innerhalb der nächsten Tage per Brief zugestellt."
Die Zusteller sind so faul, dass sie nicht einmal die Benachrichtigungskarte zustellen wollen, so dass ich mehrere Tage auf den Brief warten muss. Und das ist nicht das erste Mal, Ihr Lieferservice ist für mich wahnsinnig schlecht.”
“I have been waiting in the house now for two days awaiting a delivery. Keep being told it in the area, although last night it was taken back to the warehouse, with no explanation. Again waiting in all day today and was told it would be with me between 0900 and midday, nothing. Then it would be with me between 12:30 and 2 p.m.still nothing. Don’t they understand that we have things to go and do. DHL Reference 60120143798862.”
“The claims team do not honour there policy. your items are not covered if you send via DHL.
Speak to any DHL representative down the phone and they will all say "we know the claims process isn't any good and we are looking into it" DHL are aware that if they loose or damage your item, they will not compensate you.
DO NOT USE DHL FOR ANYTHING OF VALUE - you have been warned”
“They're are horrible. My aunt sent me a care package and they opened up the box and sliced into all the food items and then threw it back in.Why bother after you opened it! Monsters!!! I will not recommend them”
“Everything. Badly advised at the moment of sending my parcel, badly managed the situation when the problems raised, and was called by a very angry woman that did not take any responsibility for the company she represents. My parcel is now stuck in French costumes after not being able to enter England.
Waste of money and of time.”
“Horrible shipping company, leave shipments for 3 days because that is what the business paid fore. Was low rent shipping! Optics Planet stated, free shipping wow did they pull that one off. Using DHL was the bottom of the barrel. The scum on the underside of the toilet seat. I know longer use either Optics Planet nor DHL. Care less if they stay open!”
“It's the deadbeat of delivery service. It's who companies use when they offer free shipping. Because of the low pricing and no class computer system for updates. Incompetence of the highest.”
“Its 8 days and my parcel has still not reached. Very difficult to track parcel, iam getting only automated responses from customer service. Will not use this service again.”
“Ordered a dress from overseas worth Rs 4758 the parcel reached the customs in india..
Import duty was Only Rs 800(aprrox) but more than 1500 was charged by DHL on account of handling charges...
They are charging too much money on account of handling charges...
Befooling customers by getting KYC form for the customs..”
“My complaint is with the few delivery drivers who insist on leaving deliveries 200 yards away from the house at the top of the property entrance track in full view of the roadside. this is unacceptable but unfortunately happens frequently”
“OK- not for the first time - Your order is 100th in delivery.
Heart dropped these guys don't work later than 5pm - Tracked it all day (Nothing better to do)
Waited with eager anticipation as the 99 th delivery arrived with the tracking notification "You are next" - Guess what?
14th February 2023 18:00 We're sorry but we haven’t been able to deliver as our driver was unable to gain access to the delivery address''' Joke of a delivery service - Apparently the on line help replys within 3 working day's and the parcel (Should i be at home) will arrive tomorrow - Further update on this cowboy outfit to follow Watch this space.
Even Royal Mail are better during the strikes!”
“If I could give less than 1 star, I would. Absolutely shocking service, inability to deliver a package and then the audacity to say that I refused the package. Initially “my house did not exist”, zero contact from them to try to find me and late updates saying they couldn’t find me. I am still waiting on delivery and they have now lost it. Use any other delivery service and don’t waste your time or money with DHL.”
“I wasn't going to be in wasn't able to state a safe place not in 20 letters anyway there more interested in cookies than customer service luckily they rarely deliver to my address isn't that a blessing”
