“Absolutely horrendous. Do not purchase from this store. Ordered a full dining set, table, 2 dining chairs and bench are fine. There was a delay on the 2 carvers. Finally arrived about 8 weeks later, one wobbles, legs not the same length, the other one’s leg had been snapped off and wood glued back together about a quarter of the way down the leg. They sent someone out to confirm I needed 2 new chairs. They re-ordered said chairs. They finally delivered 1 replacement chair (not 2) which was also faulty about 9 weeks later. That went back. I am still in possession of the original 2 rubbish chairs that cost £275 each!! I cannot get through to them because of the long wait on the phone and they have not responded to my emails. It is absolutely disgusting. I don’t know what to do for the best now... it’s now January, I made the original purchase at the beginning of June and have been in possession of the faulty chairs since July. Avoid.”
“If I could give zero I would do! Taken my money, no delivery date! Been waiting since Sept 2018 for a sofa. Customer service is a joke. This company is a complete disgrace - DO NOT USE.”
“Bought a sofa. Great sales service in-store. Arrived on time, all great. Then noticed a splilt in the sofa 2 days in. Wow....not exaggerating, 20 odd calls to customer service. No response. Called in my local store, they could no longer help, a week old sofa....really!
So told me to contact customer service again. 79 min wait, 85, 62, get the picture. Finally after 9 emails I get a call. Like a comedy really, just to tell me they have a back log.....that's a worry! So I will get a call in 3 days. Still no further on. First time I've spent alot of money on a sofa, and it arrives ripped. Terrible after sales.”
“I purchased my Sof & Electric ChIr In 2016.now have Marks on the back of the chair. Purchased Insurance for it. When phoned up told The Insurance is only for spillage. Need to get an independent Insurance advisior. This has gone on since November. Now been told will get Insurance money back! Before ChristmS told it was in my account. It is not. Emails only answered every week, on a Friday! Automated response says due to high demand. For a company get your money. As soon as a problem forget it. IT I am so upset & frustrated.”
“Ordered dining table & chairs 4 months ago promised delivery before xmas. That was cancelled & promised december 29th delivery, that got cancelled without letting us know.
Phoned harveys, they haven't a clue where my order is or when its coming. I have now cancelled order but have been told i have to wait 30 days for my refund. What a joke harveys are...do not order from them.”
“HURRENDOUS !!!!!
We spent a lot of money in your shop buying our sofa ,swivel chair, coffee table, tv unit and table and chairs.
Disappointed is an understatement!!!! The quality is NOT what we saw in shop we received the sofa which the cushions were damaged all the threads pulled through, next the tv stand was scratched then the coffee table which was all scratched AND missing screws!!!! I emailed 22nd of December and I’ve had no response your company is a shambles !!!!!!”
“Ordered 26th of Aug 2018 delivered table on 21st Nov after my calls only it was damaged now the 3rd of Jan and still not had replacement table this shop should be stopped trading”
“Still waiting. Was told my furniture was in the warehouse 1st December but wasn’t, then told it was there 6th, it wasnt. Next time was 18th it wasn’t there. Now (Jan 2nd) I understand the couch is there but they have no idea where the chairs are.
The customer services team are an impenetrable wall that stop you from reaching a Senior person involved in actual operations.
In short the whole thing is a shambles and you cannot reach anyone to land a blow with a complaint. I am going to the shop to cancel if possible.”
“should have read reviews before purchasing.
Disappointed with Harvey's, ordered furniture in November advised would received in December. However still waiting and now being told will receive in February. Long waits when contacting them, staff in store cannot help. Absolutely disappointed with the service received.”
“Terrible service ordered dining set in October still not received it, emails go unanswered, and call waiting is 45 minutes. Surprise surprise the sales line is answered immediately !”
“I have worked for Harveys for 25 years putting failed deliveries right taking loan suites out to customers working for up to 8 stores they do not want to put anything right thees days . Was asked to take corner suite out from another store Hide in the warehouse of another store so manager could tell customer he had ordered brand new and could get it in 5 days when actually it was off the shop floor and I was told I had to do this job for no money . If I wanted further work . My company will not work for Harveys anymore. We will not deceive or commit fraud to the public I reported this to the area manager and trading standards and await the outcome Harveys is going down the pan The public just don’t know yet billions of pounds in the red owned by steinhoff international”
“Awful service and still no sign of my promised product. Nearly left without a dining room table for Christmas. Three to four hour waits to speak to their useless customer service centre. BUYER BEWARE! Do not buy from this awful company.”
“I wish there was a no star rating. They don't even deserve 1 !!! Still waiting for replacement dining chair which broke the first time it was sat on due to a manufacturing fault!! Customer services are a joke!! I can't tell you how many times a disembowelled voice has told me my call is important to them in the over 4 hours of waiting for them to answer.”
“Promised dining room table chairs 14th December took day off work,received text 12th confirming delivery between 7am-1pm!! No delivery no notice telling me it’s not coming so you’re now sitting with £2k+ of our money and we’ve nothing to show!! Your customer service centre is a joke with over an hour waiting time on a premium number!! Absolute disgrace will be speaking to trading standards to see where we stand. If I could give a minus star then it would be -10”
“Ordered the Ashmore Corner Suite, realised we had ordered the wrong side so 2days after ordering emailed and phoned to rectify the order. A lady said there was a note on the order so it won’t be a problem as we contacted straight away, unfortunately they haven’t taken notice as 4 phone calls to deliver the wrong one. No cares can’t get hold of anyone and no response to emails. What a disgraceful company. My son and daughter in law can’t move into there home because of this. Would never order or recommend Harvey’s to anyone.”
“Everything went wrong, not delivered at all, wrong information on the system, rudeness in the store.... I had to cancel and buy somewhere else. Very upsetting.”
