Holidaycars Reviews

Name: Holidaycars
Address: P.O.Box 111916, Naples Florida
Rating: 1.02

1.0 Rating 56 Reviews

0 %

of reviewers recommend Holidaycars

1.0

Based on 56 reviews

Customer Service
Communication Channels	Email

About Holidaycars:

HolidayCars.com is a broker in global carefree car rentals. As a partner of Avis, Hertz, Europcar, Budget, Alamo and 600 more suppliers, it has a network of more than 17.000 destinations in 125 countries. Its unique search engine for rental cars enables customers to compare the offers based on rates, conditions and locations. Availability is updated daily, so the car types and rates shown actually match what the customers ultimately pay for. Furthermore, HolidayCars.com offers a NoRisk Warranty, covering Personal Liability in the event of damage, theft, fire, vandalism or accident, even for windows and mirrors. Whether your web visitors need a rental car for a weekend breakaway close to home, a week in Spain or a month in the United States, HolidayCars.com always offer the right choice!

Visit Website

Phone:

01800 408 5370

Email:

aftersales@holidaycars.com

Location:

P.O.Box 111916
Naples Florida
34108

Write Your review

Tell us how Holidaycars made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holidaycars 1 star review on 26th August 2024

Holidaycars 1 star review on 25th May 2023

David

Holidaycars 1 star review on 13th July 2022

Dery Andrade

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to use my 350.00 credit some bs about covid. I had a car booked for november 2019 and had to cancel due to covid. They would not give me my cash back but offered a credit. I have not been able to use this credit nor will they give it back. I would not do business with them.”

Helpful Report

Posted 2 years ago

“Not to be trusted! I booked a car rental in Spain through Holiday Cars. The I arrived with my family and young children we were told that the petrol car we chose was NOT available and they said "no problem" we'll give you a Diesel instead. They asked for our credit card for the deposit and only AFTER authorization we noticed 2x as many charges including an expensive "diesel upgrade charge". We complained, did not get a full refund and had Eur 280+ in expenses for late night travel by train and taxi. Holiday Cars would not refund and said this was due to GoldCar as a partner. Don't use Holiday Cars, very poor customer service!”

Helpful Report

Posted 2 years ago

“Broker for bad hire car companies. Contacted to change the company faircar in iceland as they have bad and dangerous reviews. Refused to change the booking or to offer refund. This broker offers poor quality car hire companies, have had to loose money and go elsewhere”

Helpful Report

Posted 2 years ago

“Unbelievable. No Show of any Car, driver, or contact person at Athens airport. Telephone contact numbers in Athens are fake. Now for 90 € refund I have to sue them.”

Helpful Report

Posted 3 years ago

“Шахрайство! Забронювали через сайт holidaycars.com авто в Познані, Польща. Гроші зняли не як частину бронювання, а повністю за всі дні з нашої карти. В результаті авто відмовили надати. Пояснили, що не надають авто тим, у кого права не ЄС. Що наші права українські їм не підходять, хоча це пластикові з англійською версією написання, які приймають в усіх країнах без проблем. На їх сайті жодної інформації про дані обмеження не вказано. Авто не видали, гроші не повернули!”

Helpful Report

Posted 3 years ago

“They Deserve ZERO Stars. On 1-28-20, we reserved a full-size Susuki Grand Vitara for 10 days in Iceland in June, 2020 for $856.19 through Holiday Cars with Green Motion as the auto provider. Covid forced cancellation, but Holiday Cars refused to issue a refund, and gave us a voucher only. On 4-24-21, when we knew we'd be able to travel to Iceland by June, we made a reservation for the same car, same lease time and place, but Holiday Cars switched us to the provider FairCar for an Intermediate (regular Vitara) and charged us $1059.63. They kept our cash for ONE YEAR and then charged us more for a smaller vehicle. We tried multiple times to modify the reservation to get a less expensive vehicle, which their website said WERE available, but Holiday Cars told us that there were none available. When we arrived at the pickup spot in Reykjavik, they offered a car with 217,000 kilometers on the odometer. We asked for a different vehicle, and were given a Suzuki Vitara with 180,000 kilometers on it. We prayed every day that it wouldn't die on us as we drove the Ring Road around Iceland. Had we known ahead of time how appalling their customer service and professionalism are, and their devious bait-and-switch methods, we would NEVER have rented a vehicle from them. Be smarter than we were. Rent from a legitimate car rental agency instead.”

Helpful Report

Posted 3 years ago

“This is an awful company. DO NOT USE. Holiday cars are basically an agency or broker enabling you to hire a car with several companies. Sounds good right? They advertise ‘free amendments’ – amazing. Except, that is not what happens… In order to amend your booking, you must cancel your previous one, then make a new booking. Ok, sounds fair enough, except you must pay for the new booking, and wait 21 days for a refund for your first booking. During Covid19 my flights were changed 3 times by the airplane operator, which meant three bookings through Holiday cars, totalling just over £900 (for 1 week car hire), eventually when I complained I was able to get a refund on the two ‘amended’ bookings. However, when I was finally stumped by quarantine restrictions and unable to travel, I was hit with a 25% administration fee for cancelling the car hire. £90 to Holiday Cars. More fool me for using this company. I hope you read this review and use any other company by Holiday Cars. Terrible experience, terrible customer service, terrible communication. Please don’t use this company, for your own sake.”

Helpful Report

Posted 4 years ago

“Poor level of customer service. Unwillingness to support & listen to customers. All round poor experience.”

Helpful Report

Posted 5 years ago

“Hi. İ had a nightmare holiday because of them. I rented a car and paid the amount before I went on holiday. On the pick up day they wanted me to pay surcharge which was over £250 and also other charges. I didn't have enough money on the card. Obviously I offered them cash because I was late to my meeting but they still didn't accept it. That was ridiculous experience. DON'T USE THEM AT ALL.....”

Helpful Report

Posted 5 years ago

“Be aware that not all the charges are obvious. I was given an invoice on picking up the car with the price I was expecting to pay. My credit card charge was over £50 more as 22% VAT was included as a local charge. I was never given a final invoice (although HolidayCars stated that I could request one later). Their website states that taxes and fees are included, but the countries VAT (which apparently varies in Italy) is counted as a local charge.”

Helpful Report

Posted 6 years ago

“Really bad experience. I loose money. No added value of this company. My whole experience here http://holiday-cars-review.com/”

Helpful Report

Posted 6 years ago

“They immediately cancelled my reservation because they were "unable to confirm with the supplier". So far, not awful but not impressed either. 3 days later, they charged my card for the full amount AFTER cancelling. 17 days down the road and I still don't have the refund they promised in 5-8 days. This is at best inexcusably sloppy and at worst a complete scam.”

Helpful Report

Posted 7 years ago

“Booked a car and paid a deposit giving my correct age 81.No car at Bristol as cut off age was 80 .No refund of deposit .Reply to emergency No.in Dutch.I do not recommend this company”

Helpful Report

Posted 7 years ago

“Holiday Cars are happy to take money, but not happy to make a reservation with a car rental company in the place you choose. Or respond to any emails when trying to rectify their mistake!”

Helpful Report

Posted 8 years ago

“My experience is recent and very negative. I have reserved the car and also prepaid the recommended insurance and cancellation warranty. As I Olbia Airport, the rental company denied having to do with Holidayscars, saying they are just an outsider and there are no obbligations, that the purchased insurance was only a warranty for the deposit of additional € 1.200. In all I needed 1.670€ available on my credit card. The scarry side is that this deposit will warrant any kind of damage to the car. Besides, the contract called flex, foreseen the full fuel prepaid, which by the way is further surcharged with operational expenses and VAT, resulting into 3 times as much the actual cost of a full tank. The rental company required either the deposit above or to buy a new insurance. All in all it cost me 820€ for 2 weeks - outrageous. But most outrageous was the juggle and the scorn, not least the pressure of the rental company. Never ever will address Holidayscars. The terms & conditions are no way out to claim your money back.”

Helpful Report

Posted 8 years ago

“Used this company once. Will NEVER use them again. They promise a great deal, but they don't follow through. Booked a car with them; showed up and car wasn't even confirmed with the rental agency. They took the money without even confirming the rental. Very difficult to communicate with (could only use e-mail); they are a foreign company based in the UK: Try making that phone call from Seattle! The ONLY nice thing I can say is instead of it taking 5-8 business days to get my money back it only took 3, but, by then, it was to late.....They are an independent company that farms out for cars, they don't have the car--even though they give you a great deal. It may take them days to find it at the rate they quote for you (which they take your money right away). In my case they didn't and they didn't inform me AT ALL that they didn't secure the car. Again, stay away and stick with KNOWN brands.....safe drive/.,.Larry”

Helpful Report

Posted 9 years ago

Holidaycars is rated 1.0 based on 56 reviews