“Absolutely embarrassing. Ordered a TV.. money landed back in my account without any communication. Ordered same tv from a real company that arrived within 2 days. Then jd Williams illegally took the money back out my account without authorisation and are saying it can take 16 days to refund!! Laughable and embarrassing company. Avoid”
“Literally the worst customer service that could ever be provided! Ordered 7 blinds almost three weeks ago. These were dispatched but never delivered by their courier EVRI. Made several calls to the South African call centre and was given misinformation every time. Eventually spoken to one of their managers after them refusing to transfer me to somebody in the UK. He told me that I was better ordering the blinds again and assured me that the same thing would not happen. He then ordered the wrong amount of blinds. To my dismay after tracking the items, EVRI again returned it to JD Williams. In the meantime I have approximately £1500 debited to my account for these two sets of blinds that were never delivered, and they have not yet refunded ne for either. To anyone with a brain, these items obviously exceed the permissible weight and dimensions that EVRI handle, yet they continue to advertise these items and continue to send them out with this courier. I have tried unsuccessfully to contact the Manchester head office, and whilst I have had some replies, they have not responded to me in a timely way and not addressed the issue. They take several days to respond to any email. This company is impossible to deal with.”
“J D Williams may be a reputable enough company but the company that they use for delivery (Evri, formerly Hermes) most certainly are not. Never deliver when they say they will and don't even deliver on the (numerous) revised dates or times. Once they do get round to delivering it is highly likely that the package no matter how valuable its contents will be left in an entirely unsafe place and in full view of the road. No wonder they are designated the worst parcel company for the second year in a row.”
“Late when you pay for next day, over one hour to speak to someone & when you get through they claim they can’t hear you & hang up! Can’t wait to pay it off so I can cancel , worst catalogue company out!!!!!!”
“I may be one of the lucky ones here, because because have been a customer of JD Williams for the past 2 years and cannot say I have had any problems with them! All my orders have been fulfilled with no issues. I have had one occasion where they had to cancel my order of an item as it was out if stock, they emailed me to let me know this straight away and my account was credited with the amount in 48 hours! I will continue to use JD Williams for my orders.”
“As usual what a rubbish company. They are willing to charge you next day delivery but you never received it because they will not stop using EVRI to deliver their orders. When you get in touch with them they refused to help in any way and have no way of contacting the courier, which again is useless. I ordered next day delivery and it was supposed to delivered yesterday at my work between 5.00pm and 6.00pm. We close at 5pm but I stuck around as I was told that it might be a bit late and that they could delivered up to 8pm. I stay at my office in an unsafe place until 8pm and no delivery. I had conformation today 03/11/2022 that it would be delivered between 11.30am and 12.30pm. Wouldn't you know it, it did not arrive. Now they are saying anytime between 5.30pm and 6.30pm. I then had a very circular conversation with the webchat which was utterly utterly useless, with absolutely no resolve. What is the point in charging premium delivery when you do not get a premium service!!!!!”
“I’ve been a customer with JD Williams for a couple of years now and I find the company absolutely awful. At first they used to sell children clothes but soon stopped that but as time went I stopped using them and they increased my interest rate without prior notice and charge me high amounts per month towards my balance. I paid a large payment towards my account thinking my monthly repayments would decrease but they still keep charging me £39 interest when my minimum payment is £43 so my account only goes down by £4 per month(which after finding out my new higher interest rate and calculating how much I would be charged each month on my lower balance after paying the large sum off I would of thought my minimum payment would of been reduced due to not having so much balance outstanding on the account but it seems that they’re still charging me for the higher balance-I challenged this with them and they just fobbed me off with excuses so going to pay off the rest of my balance and happily close my account as feel they’re just robbing me of my money and charging me ridiculous amounts). Absolute con-avoid!”
“Someone hacked my jd Williams account and then placed an order of £995 . The fraud team blocked the account yet I’m still having my email address spammed. They stated it was fraud and said I could have access to my account again yet evrytime I click change password I don’t get a reset email I get spammed by about thousand emails from the person who hacked the account … yet this hacker placed another order on my account the day they said it was safe to use again .
Just to top it off they tried sending me a text to say my interest free is ending even though I’ve not been able to access my account for 6 weeks to pay anything !!!”
“Ordered over 100 items over 2 years and returned everything apart from 3 items but JD Williams accused me of theft saying I’m a liar (I have a recording) trying to say I owe over £300. Absolutely the wORST online retailer”
“My first order failed to arrive, contacted customer services who said they would give me a refund, on week later no refund I had to contact them again no I have to wait another 5days!! The last time order from them.”
“The latest Johana Hope catalogue is very poor as some of the photos have models sat down or standing slightly behind another model so you cannot see it properly, in fact you cannot see the bottom of some dresses and tops so you how can you decide whether to buy or not.
Some styles have sizes that are supposed to go up to 32 yet most of the models are thin and some so thin that they look ill as they are just skin and bone.
Also it states some of the items are stunning outfits yet the shoes models are wearing (which is part of an outfit) are unavailable. My wife is so disappointed she has thrown it in the recycling after only looking at part of it and I expect she will do the same with future issues without even looking at it.”
“There isn't even a review score low enough for this. My phone is constantly being sent messages by this company calling me Iain, which is not my name, and every message they send they keep requesting that I pay a bill or else I will be reported to the 'Credit Reference Agencies' wooooooooooooooo. How frightening. You cannot reply to this number and nowhere on the internet can I find ANYTHING regarding a scam related to this company name. Oh, and another thing which is consistently inconsistent is the account number they send with each e-mail. The heading of this Message is
JD Williams. they haven't hooked themselves a sucker here!”
“I received an unordered item with my order. I returned both items and so began the catalogue of errors. Despite numerous chats and emails I have not been refunded for my item. I have been given numerous explanations but still waiting for refund.”
“An oversight on late payment/. I thought my returns were covering it. I was charged a total of £32 for a balance of £5 which was 5 days late. A return wasn’t credited to the account. Not willing to help and asked to close the account, they didn’t seem bothered. I had been a customer for over 20 years.”
“I placed an order for a Panasonic boombox on 17th september,and contacted the online chatroom on 27th September to ask why I had not received it.
I was told that they could not supply it and that if I had not contacted them they would not have known that the order had not been fulfilled.Any reputable company will have an order tracking system and will not need to rely on the customer telling them that an order has not been sent. I was told will receive a refund in 5 days but having read other reviews I am not holding my breath”
“I have tried to order cream curtains twice and twice I have received silver curtains.On the website it does not say that the cream is out of stock.If the people that packs the order cannot tell the difference between the colour cream and silver I think they should consider another position.”
“I sent a parcel back which should have been zero balance postage should be in with the credit price. These kept put extra on every month, threat of legal case, they are total scammers so i took screen shots of past orders and threat them with claiming ppi so they blocked my account. NEVER ORDER OFF THESE THEY HOUND YOU TO THE END OF THE EARTH they even go by an alias name of Marisota which sounds like a mafia”
