Jdwilliams Reviews

“ Terrible service Supposed to recieve next day delivery today. Order not even left warehouse Not even offering delivery for tommorow or Monday I will not be ordering again ”

“ What a bad company phoned them about my 84 old mum who was trying to send a skirt back three times because they don't send returns sticker my mum had a fall and found out about it I phoned them they said she owed them £140 and changed her twice for delivery so sorted it out asked to pay said no we sand a new bill out week later my mum was out of hospital they phoned and asked for payment and was very rude to her so when I got in from shopping for her she was very upset I phoned and they put late payment on it and told me the bill is £150 asked for manger all in a meeting they cut you off all the time I paid and going to cancel the account so don't get anything from them ”

“ Order a swing and slide set as next day delivery. It never turned up. Contacted customer service 8 times with various excuses given. Finally have asked for a refund, just hope it actually comes as they told me it could take 14 days! Highly recommend nobody uses this company. Absolutely terrible service. ”

“ Do not buy from these people, took a week and on day of delivery told out of stock. Was offered worse product for more money Total waste of time ”

“ I did not receive any notifications from JD Williams regarding delivery but did receive emails from Evri saying they were ready for collection. ”

“ The next day delivery I paid for did not arrive at all but the excuses since and the level of customer service is shockingly bad! I could write a book about this. I've tried their live chat, email and now resolver. They all appear to be slightly thick! ”

“ Have been constantly calling them and they say they can't send a pair of handles I would have to order the wardrobes again!!! Why collect built wardrobes and leave me having to build them again right on top of christmas (not available for delivery before 19th December) so angry, who has time to build furniture that close to Christmas and work. ”

“ Comes to delivery day I go to check tracking and nothing call them for them to tell me my order is cancelled due to the credit team or something not really sure as know one explained it properly. ”

“ Approved for credit account of £500. 1st order received but returned in full due to wrong sizes etc. 2nd order accepted and confirmed delivery date. Just received an email on the day of 2nd delivery that they are cancelling my order and my credit account. Not very professional, is it? ”

“ Like when will you guys actually solve this issue? Poor communication from the team, no support is available, and delivery times are abysmal. ”