Jdwilliams Reviews

“ What a bad company phoned them about my 84 old mum who was trying to send a skirt back three times because they don't send returns sticker my mum had a fall and found out about it I phoned them they said she owed them £140 and changed her twice for delivery so sorted it out asked to pay said no we sand a new bill out week later my mum was out of hospital they phoned and asked for payment and was very rude to her so when I got in from shopping for her she was very upset I phoned and they put late payment on it and told me the bill is £150 asked for manger all in a meeting they cut you off all the time I paid and going to cancel the account so don't get anything from them ”

“ An oversight on late payment/. I thought my returns were covering it. I was charged a total of £32 for a balance of £5 which was 5 days late. A return wasn’t credited to the account. Not willing to help and asked to close the account, they didn’t seem bothered. I had been a customer for over 20 years. ”

“ I have been a customer of this brand for many years, but there is currently a major issue with their returns process. ”

“ A bad company to be avoid at all costs,i swing chair i purchase in may 21 broke,i only had it less than 100 days,i phoned up to seek a return,no problem they said,the collection was booked for next day,the collection came next day but the returns driver could not take it,(no returns label)so phoned up requesting a returns label,they don't issues them any more,the lad on the end of the call centre based in south africa then got rude and abusive and cut the call,i contacted them again every day for the past 3 weeks to sort this out only for the collection driver to come today and refuse point blank to take it even though jd williams want to exaime it to pinpoint the fault,i phoned up jd williams to tell them and they didn't want to know! ”

“ Speaking to the 2nd person was a better experience (native English) and she advised using myhermes returns via JD Williams. ”

“ I returned several toys with Hermes they never got returned. Do I get the police involved? Where are these returns ”

“ Was told the returns team would call me in 24-48 hours, didn't happen. ”

“ Was told the returns team would call me in 24-48 hours, didn't happen. ”

“ Rude - Hangs up on their customer when trying to address a returns issue. ”

“ No returns label with package so had to go into web site to get return address. ”