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Jdwilliams Reviews

1.5 Rating 338 Reviews
E
Happiness Grade
E

Customer Service - Bad

45.45%
Industry Average
Opened a account got a 200 limit made first order was cancelled immediately and limits now zero awful company and customer service is very poor indeed wish never bothered with them would give zero stars if.could
posted 3 weeks ago - Anonymous
Their customer service is the worst I've ever experienced; staff are unprofessional, rude and disrespectful.
posted 2 months ago - Miss f m jallow
Speaking to customer service saying they have the right to cancel any order even after doing a credit search I do accept that they have the rights but can’t give people a credit limit first and wasting time by purchasing in their website Finally saying orders are cancelled So please stay away from this website and don’t give any of your personal information to do a credit check.
posted 2 months ago - Anonymous
The customer service from this particular member of staff was awful.
posted 2 months ago - FS
Order a item which got lost by the courier, custer service kept putting me of .In the end l had to do there job by chasing the courier to confirm the parcel was lost.In the meantime they put the item up in price,and eventually only offered a refund also never answered my last email completely. Will never use again.
posted 3 months ago - Anonymous
Worst site ever. Do not buy from them. Customer service, ( haha) doesn't exist. No human to speak to. Horrific company. You have been warned!
posted 4 months ago - Paul R
Terrible service Supposed to recieve next day delivery today. Order not even left warehouse Not even offering delivery for tommorow or Monday I will not be ordering again
posted 4 months ago - Anonymous
Very odd website , email to customer services does not deliver to given address link either , bounces back and informs terminal does not exist.
posted 4 months ago - Anonymous
I do actually like their clothes but their customer service is awful I have returned items gone missing can’t get any help hi ticket items so I would really like the money back into my account might as well speak to a chat bot they have such a big marketing campaign yet do not look after their customers it’s not good enough
posted 4 months ago - Anonymous
I’d order a parcel from them about 10 days ago and was wondering where it was and the website still said preparing it so I contacted customer service and they told me it was lost and I could have a refund it’s not good that they don’t communicate this with you you’ll have to search for your self
posted 4 months ago - Anonymous