“
It's been through goodness knows how many stages & has been shown as out for delivery for the past 3 days.
”
posted 1 year ago
- Anonymous
“
, CA) was missing from the package label, based on the "proof" of delivery email I received.
”
posted 2 years ago
- Anonymous
“
The fact they don't refund delivery charges when items are returned is so off putting! Won't be ordering online again
”
posted 2 years ago
- Selly
“
I purchased a number of items specifically for a birthday and ordered in good time with the next day delivery to store expectation as displayed on their website, unfortunately 8 days later, despite Joules acknowledging and confirming the order, nothing has arrived, and after speaking to their alleged Customer service agents on 4 occasions, nothing has happened other than "We will be in touch with you" "Management are looking into it" etc etc, obviously nobody contacts me or responds in any way.
”
posted 2 years ago
- Patrick
“
Horrible customer service; Can never reach them by phone, by chat or by email. I paid for extra delivery for a pair of boots. I never got them and nobody is getting back to me despite my numerous attempt.
”
posted 3 years ago
- Alexandra Germain
“
Order went in 24th Nov now 9th Dec. Money taken, no delivery. No customer service replies and no phone. My advice avoid.
”
posted 3 years ago
- Robert Palmer
“
10 days on and no update on order being processed or out for delivery, but the money went out of my account straight away!!
Dreadful customer service.
”
posted 3 years ago
- Jan Evans