Kitbag Reviews

“ Pre ordered multiple items from them, 5 month waiting period, now another 7 week delay on an item, lied to constantly by customer service and senior team management, still no delivery, possibly the worst customer service I’ve ever experienced in the uk, avoid like the plague! ”

“ I emailed in and they were polite and "guaranteed delivery by 29 March, no problem, it's definitely in stock and the order will be processed AND DISPATCHED within 3 days". ”

“ First l was charged a handling charge , and then an outrages delivery charge , on having to return the item another £5.95 postage and l now discover another £7 .46 on my phone bill for ringing their customer services . THIS COMPANY IS WITHOUT DOUBT THE WORST ONLINE ORGANISATION I HAVE EVER DEALT WITH . DO NOT USE THEM , THEY SHOULD BE ASHAMED . ”

“ Paid for next day delivery, 2 items were dispatched 6 days later the other still no dispatched. ”

“ You sent me an email requesting I rate the delivery experience, yet I have nothing delivered. ”

“ Placed my order 8 January. Not getting any updates for delivery. Beginning to wonder if you are a scam company. ”

“ Kitbag has no way of getting in contact with them and delivery can take months. Advertised prices are charged more when transaction goes through and no customer communication. ”

“ Ordered on 5 dec for a Christmas present, saying delivery 26 December! What good is that, spent hours trying to contact them, can’t speak to anyone. Absolutely disgusted will be reporting the company and advise to anyone is don’t use them. They say delivery 3-5 not true!!! Would give them no stars. ”

“ They double the delivery fee for a return! £7.15 for me to drop off somewhere not even near me….not worth the risk to order again. I would only do so if you were positive that sizing is correct ”

“ Don't know what's happened to these guys cos they used to be good. £3.49 for delivery (plus 49p for 'handling') then £6.50 to return a t-shirt is scandalous ”