“Worst company ever seen...
Order on 24 December, payment was cleared immediately. However, after 2 months they told, item is out of stock.
Please avoid this company .. awful”
“Disgusting Customer services.
I had two parcels go missing with Hermes and reported it to Lookagain 3 times, no one came back to me at all and the items were still charged to my account.
I am paying balance and closing account.”
“Absolutely awful. I made an order in December and was told it would be with me between 11-15 January. I received an email informing me of a delay and I should expect the package on 16 Jan. I am still waiting and when I complained on 18 Jan I was told it would take three days to respond to my complaint. This is now the fourth day and I had to chase them to find out what has happened and I was told they are still investigating.
Poor Customer Service really”
“delivered item into a bin round driveway, assuming its my safe place, which is more obviously my open porch which everyone else seems to get. It was then thrown away. be careful to specify or you will just have to guess where they've left it. Now have to pay for something I didn't get. Also. Had to send back a smashed cold frame with missing parts which took about two months and endless phone calls and photos and aggravation to sort out.”
“Ordered 3 bunk beds. Took payment. Then only 2 of the beds were in stock and due to be delivered. 3rd bunk bed saying I had to wait 2months for delivery! Waited in for the 2beds to be delivered, nothing. Rang and they informed me that it would be a further 2weeks. And guess what the second delivery date.. No beds. Disgraceful behaviour for a company. No information throughout. I had to call at least 4times. I will never place another order in my life!”
“Rubbish. I ordered a butterfly broach for my boyfriend’s mum back in May and it never arrived ... it’s October ...! Only paid £15 but still not good enough. And they still have the cheek to send me emails pretty much every day promoting their website. Would not recommend.”
“Look again is a great catalouge,I have ordered all sorts over the years from my sister who runs the catalouge,yes now and again things may take a bit longer than usual to arrive but I would recommend them highly and I am a very fussy person.”
“Ordered an appliance from Look Again on 17/8/20. Full payment of £132.99 was taken from my account instantly. I waited for the arrival date, nothing then I looked on my account, it now said arrival moved to 9/9/20, it didn't arrive. I tried to get hold of customer service, no answer, I tried customer service on line , it said This service no longer available. I looked on my account, it said arrival date now 30/9/20 & none in stock and my order had been Cancelled. I received No calls No emails & No text to inform me of anything that was going on. I'm disgusted with this Very poor service. This GRATTAN company has infuriated me by sitting on my money for so long. I won't be giving any of their companies like kaleidoscope etc any of my custom for their shoddy behaviour. Their goods are far too pricey also.”
“Ordered a yellow wheelbarrow, due for delivery on 5th August, as a birthday present. No wheelbarrow arrived, and on phoning customer services, was advised they were expecting delivery at the end of August. I received no notification of this, until I had to take the initiative of contacting them! Shameful service - will not be using this company again, asked for a refund.”
“They listed a TV unit which we knew had been been discontinued, so we phoned their Customer Services. They confirmed that unit was available and actually held in their UK warehouse. We ordered and paid, but 3 days later they said they couldn't get more stock. Fortunately refund was very prompt.”
“Ordered wallpaper. Kept checking online and it says dispatched. I thought perhaps it’s a stock problem. Then covid came. Finally I contacted them to be told that due to T&Cs I would not get a refund. I just want the paper. How can they do this when my product has not been marked as delivered. Buyer beware. They’re modern day thieves.”
“If i could give less than 1 star i would! Horrendously inflated prices, as is obvious once the goods are received. That's if they ARE ever received that is. Would not accept my word that one item on my order was never received, told me it had been delivered. As good as accusing me of being a liar. Much more to this saga if I could be bothered to type it. Suffice it to say i have had the most appalling e experience with them. My recommendation- steer well clear of them.”
“Dreadful company. Goods ordered not despatched or received. Will not refund my money now attempting to get it back via credit card company. Look Again - Disgraceful.”
“Thieves and con artists ! DO NOT USE THEM !!!!!!!!!!!
An absolutely rip-off !
Overpriced !
Didn’t deliver when they promised. Over a week late and only small part of the order arrived.
No notification about the remainder, other than some stupid emoji telling me to contact customer services. ‘Customer services’ ? Ha ! Where ? Where are their ‘customer services’ ? Cannot get through. After several attempts with the line going dead after 5 minutes plus of waiting I took the email route. Told me to wait 5 working days for an answer. Still waiting after further attempts to contact and several weeks later !
COMPLETE CON-ARTISTS !”
“Damn pests. Email me daily and when I click the 'Unsubscribe' button I get a message telling me I cannot unsubscribe as I am not on the subscription list! Wtf?! Looking into whether this is even legal. It is definitely harassment. Makes me not want to touch them with a barge pole rather than tempting me to buy.”
“so i ordered something from them, they said it would be with me in 3 weeks, then 2 weeks into waiting they put the dispatch date back a week. 3 days after this date, not hearing anything about it being dispatched i call them. It took an hour to be answered, and they casually say it wont be dispatched for another 2 and a half weeks, no appology or expanation...”
“Far worse than just time wasters.
Given a choice of options to buy hair clippers from I chose this company. I made an order, 4 days later on the day of the delivery the company cancelled my order by which time all other suppliers had sold out of the product I wanted and all comparable alternatives. I'm so angry with this company!”
“Having read all the poor reviews after placing my order, I was slightly worried. No complaints at all, my order arrived next day although I hadn’t requested ‘next day delivery’. Well done, excellent service!”
“Avoid, con artists. Ordered a Christmas present in mid December, still hasn't arrived a month later. Their tracking system just says delayed. Customer Services have to launch an investigation which takes 3 working days just to tell you what it means. I just wanted a refund but it doesn't look like they ever had the stock in the first place.”
