MattressOnline.co.uk Reviews

“ Delivery did not arrive on first stated day then failed to arrive the next day - still awaiting confirmation of my refund and no sign of money back - do not use this company - there are many more reliable on-line ”

“ I spent all day waiting for the delivery guy, only to have an email sent to me that delivery had been unsuccessful - nobody in the house heard or saw the supposed delivery guy, despite there being 6 people keeping an eye out. ”

“ Beware the offer of two man delivery to any room of your choice. The drivers refused to carry my mattress up the stairs despite the fact there is a mattress of the same size on my bed so I know it is possible (I did it myself with a friend last time and I'm much older than the delivery drivers!) I too have now been charged £42 for the pleasure of none delivery that is not my fault. ”

“ I was expecting a delivery from mattressonline which basically turned into a fiasco. ”

“ Customer service abysmal. Delivery is £19.99 but to return a mattress unopened as the drivers couldnt get it up the stairs they charge £42!!! Upon contact they wont answer questions and send contadicting emails. Dont buy ”

“ We were happy with the mattresses we ordered but not with delivery. We were given a day on which it would arrive, stayed home from work especially to receive the order, but no one showed up, and we had no notification that it will not be arriving on this day. Two days later our mattresses were delivered and we had to speed back home to receive them. Not happy with this service. ”

“ The Company is incapable to organise a delivery ( bear in mind never had a delivery failed at home ), the carrier and the customer representatives had no idea on how to correspond in order to fulfil delivery. ”

“ 95, and needed to reorganise delivery dates. ”