Mattressman Reviews

“ Was told my mattress couldnt be picked up due to staining and that the £30 I paid for it to be picked up was then none refundable. 'Acceptable staining' is not a clear definition and left to the discretion of the delivery driver which is completely subjective and not an acceptable method to then refuse a refund for a service that was not delivered. ”

“ Happy with the product but if I were to say I'm extremely unhappy with the delivery and customer service it would be an understatement. ”

“ Delivery company not interested in our concerns, contacted Mattressman to be fobbed off now taking this company to court. ”

“ Delivery man was rude, the mattress was in poor condition fibres coming out and ripped , they would not refund money had to go through ombudsman who sent out someone to inspect mattress ,mattress was described as poor workmanship , please save your money and go elsewhere , as it was stress to get my money back and took weeks , customer service is awful. This was a Reylyon bed .ombudsman was brilliant and got me a full refund ”

“ The company and delivery agency are fully aware that my parents are very elderly and vulnerable and she has no bed to sleep on tonight. ”

“ The matteress itself was very good! Delivery another story. ”

“ Nothing about extra cost for delivery to a room or removal of current mattress. ”

“ The worst customer experience I’ve ever experienced from any company. Delivery still not arrived over two weeks past it’s delivery day. 4 customer service representative lied and didn’t follow through with their promise to call me back. In future I’ll be buying from a more reputable company. ”

“ Paid extra for delivery to room service but they forgot to instruct the delivery men to do so. Rang up to tell them about it and ask for a refund on the service they never provided. They just won't. How AWFUL. What a SCAM. AVOID AT ALL COST. ”

“ Ordered ottoman bed a divan turned up had my other bed collected that day bed turned up at 9 15pm so didn't put bed up slept on mattress that night on the floor next day contacted shoo told me to put divan up and would Order the ottoman bed again next delivery no headboard was told fits both no it doesn't had to order another headboard so 3 deliveries and two pick ups got the bed and still got headboard lost 3 days off work due to the poor service ”