Menkind Reviews

Name: Menkind
Address: The Atrium, Curtis Road, Dorking United Kingdom, Surrey
Rating: 1.51

1.5 Rating 119 Reviews

13 %

of reviewers recommend Menkind

1.5

Based on 119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

About Menkind:

Find presents and gifts for men, big boys toys at Menkind. We have a wide range of watches, wallets, cufflinks, toys, games and gadgets for men. Menkind is the leading Men’s Gift and Gadget retailer, stocking a wide range of products from Jedi Bath Robes to Designer Watches. Menkind was founded in 2001 with the mission to provide a wide and interesting choice of men’s gifts for the man who has everything Now buying presents for men has never been easier!

Phone:

0844 567 0710

Location:

The Atrium, Curtis Road, Dorking United Kingdom
Surrey
RH4 1XA

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Menkind 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

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“My order arrived damaged, it was a gift so I was unable to use it. Not very happy that I couldn't speak to someone to get a replacement sent out after sending photos. I can send back for a refund but ill only get a partial refund. Not very good at all”

Helpful Report

Posted 1 month ago

“Awful. No care for customer concerns or refunds. We'reStill waiting for a refund 3 weeks on and no communication. Product was cheap and broke after one use. Same thing I paid £25 for was on ebay for £10.”

Helpful Report

Posted 3 months ago

“Quick service, the staff are welcoming, friendly and maintain a level of professionalism throughout customer interactions.”

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Posted 4 months ago

“Ordered an item for click & collect and then received an email saying it was out of stock. Now I’m just wondering when I’ll receive my refund.”

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Posted 10 months ago

“Scam,,,,,bought item given a cant loose scratch card won £5 voucher but before you can use must give them all your details then surprise surprise voucher does not work ,you get in touch with them and your just sent round in circles until you give up ,,,,,,,if they offer you a scratch card throw it back at them .”

Helpful Report

Posted 11 months ago

“Brought bumper cars for my son cost £39 definitely not worth the money plastic and cheaply build also the wheels our stiff so don’t turn in the direction they our supposed too definitely not worth the money sending back”

Helpful Report

Posted 11 months ago

“Missing item in collect order. Zero communication. Never ever again ordering from here. Do not trust the staff to do your orders!. So close to Christmas too, cant afford to rebuy what's missing no proof of it missing as they was put away til wrapped”

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Posted 11 months ago

“Hi, I just want to thank Menkind as my order arrived on time and with all the notifications and updates youll feel confident of your item to be delivered. I recommend it to others :)”

Helpful Report

Posted 11 months ago

“Rubbish. Online stock system is totally wrong. Don't trust that they have anything in stock for click and collect.”

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Posted 11 months ago

“Similar experience to many reviewers here. I ordered two hoodies from Menkind but only received one. They won’t take responsibility for the missing item as they repeatedly say that they don’t physically send the items, another company deals with distributions. I’ve requested a refund for the missing item but keep being stalled with emails asking me to wait while they ‘investigate’. I’ve opened a PayPal dispute, I’d suggest others do the same.”

Helpful Report

Posted 1 year ago

“Bought things from menkind before and it been okay, but this time it wasn't. Bought a remote control lamp, and when I opened it when i got home there wasn't a remote. Took it back to the store the next day and got it exchanged. Then when I took the new one home, it had a remote and worked for about 10 minutes before breaking.”

Helpful Report

Posted 1 year ago

“Made 3 orders before Xmas, 2 turned up quickly, the 3rd order never arrived and multiple emails sent to the company and no reply. Very disappointing customer service. Still trying to contact them..”

Helpful Report

Posted 1 year ago

“Would give it 0 stars if I could. Ordered before xmas for stocking fillers. My order never arrived but some random box of other stuff did. Contacted them. They wanted proof - sent photos. Been promised a refund but it's not arrived. VERY slow customer service response.”

Helpful Report

Posted 1 year ago

“I ordered a slush puppy machine and box of syrups for my son on the 9th December. At that time the website promised delivery before Christmas. As the day got nearer and after emailing Menkind it was obvious that it wasn’t going to come in time so had to visit a store and bought it from there. I could have just done that in the first place but ordered online as I work and thought it would save me having to go to a store. On the 29th the one I got online finally came, I sent it straight back that day and sent it back 1st class to be signed for. It was received and signed for on 30th at the returns depot in Hull. I’ve been emailing the company for a refund. I was told in one that it would take 5 to 7 days. Today I received an email from them saying my order had been updated to been shipped, then one saying it had been received????? Who are these idiots that work for this company. BUYER BEWARE AND AVOID. I wish I would have done.”

Helpful Report

Posted 1 year ago

“DO NOT purchase from this site waited 4 weeks for a bag , they lied and said they where busy lol then I get a refund after emailing them AWFULL COMPANY”

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Posted 1 year ago

“Damaged produce, would not give a partial refund or exchange. Avoid!”

Helpful Report

Posted 1 year ago

“Ordered a Junior Supercar experience for a Christmas present on December 6th. Never received. Sent multiple emails to no avail. Looks like I've been ripped off for £50. Avoid.”

Helpful Report

Posted 1 year ago

“Ordered several items totalling 150 and order arrived short . Contacted customer services to be asked to send a picture of the box with the missing item inside . The stupidity of this request shouldn’t require explaining . The upshot was two gifts were required for two little boys and only one item arrived . No reply , no replacement and no refund . Won’t be buying from Thai website again”

Helpful Report

Posted 1 year ago

“I placed an order on the 15th December… I placed an order on the 15th December paid for next day delivery, my order was over £250, order status showing awaiting fulfilment. I tried customer service line at least 20 times, you cant get through it's an automated response, and sent several emails with no response, completed 3 times form on site and again no response. I would advise anyone do Not purchase from this company . I am now in a situation of having no money left to get Christmas presents, as replacement as Menkind took the over £250 payment on the 15th December date of order. We have been through alot as a family this past year and these gifts were for family members and meant so much. This company has no idea how their despicable service has affected both me and my family. I am that frustrated will their lack of response and the position I have been left, I am actually in tears writing this. You have ruined Christmas Menkind”

Helpful Report

Posted 1 year ago

“I placed an order on Dec 10th for home delivery, unaware that home delivery wouldn’t be available until after christmas. That was my mistake as it did say on the website, I just didn’t see it. I contacted customer service and within 5 minutes they had emailed back saying they are going to cancel my order and process a refund for me. Its a shame they stop home deliveries quite early but I cannot complain about the amazing customer service I received.”

Helpful Report

Posted 1 year ago

Menkind is rated 1.5 based on 119 reviews