NCP Reviews

Name: NCP
Address: 6th Floor Centre Tower Whitgift Centre, Croydon
Rating: 1.10

1.1 Rating 253 Reviews

2 %

of reviewers recommend NCP

1.1

Based on 253 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

About NCP:

Find conveniently located car parks throughout the UK, pre-book and guarantee airport parking throughout the UK. Massive savings online with NCP. Founded in 1931, NCP has over 75 years expertise within the parking sector and now supplies drivers with over 200,000 spaces across more than 700 car parks nationwide.

Phone:

0845 050 70 80

Location:

6th Floor Centre Tower Whitgift Centre
Croydon
CR0 1LP

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Shame On You NCP

Anonymous // 01/01/2019

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“They threatened me with PCN for charging my car and not paying for parking despite there being no signs or info on their website for that car park that I would need to pay for parking - They only care to take your money and don't accept any fault and will reject most if not all appeals.”

Helpful Report

Posted 2 years ago

“My car was broken into. My entire back windscreen smashed. I accept that is simply unfortunate however I had paid over £30 for to park there and after asking for a refund they refused. The response took nearly 8 weeks. Appealing business. Next time I’ll pay one tenth of the price to park with an independent. My car will just as likely be broken into but at least I’ll be better off financially by not paying £30.”

Helpful Report

Posted 2 years ago

“Sent a final notice but didn't send a standard one to pay the reduced rate if that is still existing? Stayed for 16 min. Will avoid any ncp parking.”

Helpful Report

Posted 2 years ago

“I left my car with NCP Birmingham airport valet service. On my return I found that that everything left, in the vehicle, had been stolen (keys, coat, cigarettes, cd’s etc). NCP staff were the only people who had the keys do, as the vehicle had not been broken in too, must have been responsible. I reported it to NCP who just didn’t care and kept fobbing me off. Avoid this car park at all costs!!!”

Helpful Report

Posted 2 years ago

“Date now is 19/4/22. On 31/3/22 I parked in the Kings Lynn Church Street NCP and went to pay but the machine was "Out of Service". I found the other machine and went to pay, but again "Out of Service. I took a photo of each machine which clearly showed all the details and advised another driver who was trying to pay to take his own photos. Although I had only used the car park a few times in the last couple of years I still had the memory of April 2020, amidst the pandemic, when I parked there for the reason of collecting a death certificate confirming my father's passing, when I put money in the machine and discovered that it had changed to a cashless system so I then paid by card. I then noticed an attendant going to the other machine and emptying all the cash from it. I was outraged that there was no signs to stop people putting cash in the machines and the money slots were still open. OK I let it go as there were other things to sort out in the pandemic, but it remained clear in my memory which is why I had a feeling of mistrust and took the photos of the Out of Service" machines. On the 14/4/22 I received a £100 PCN showing photos of my car upon entry and exit with the date and times, which of course corresponded exactly with the date and times of the photos of the "Out of Service" machines. The penny dropped, as they say, what a wonderful way of transforming a couple of hours parking charge and increasing it to £100 ( discounted to £60 if paid within 14days ). Obviously I am not after something for nothing and have offered to pay NCP the standard parking charge in the challenge of the PCN. All they have to do it let me know how to pay it. They have the photos and they know that I know.”

Helpful Report

Posted 2 years ago

“Parking at Cambridge station. Paid £12.50 daily rate. Parked there less Than 24 hours but had to pay another £12.50 as there new day days starts at 4am. Complete rip off BE AWARE Use park and ride to the station”

Helpful Report

Posted 2 years ago

“Avoid these sites like the plague. If there is a way that you can be cheated, they will find it and cheat you. Absolute disgrace. They are no longer a British company. Needs to be taken over by a reputable organisation. Shame on them.”

Helpful Report

Posted 2 years ago

“Vile. Paid parking lucky for me I paid by bank card. Then I got a fine throught letter box saying I hadn't paid. Sorry guys the proof is on its way to you. Read it and weep. Doncaster NPC”

Helpful Report

Posted 2 years ago

“Brought a ticket but was still charged for parking without one! Beware!”

Helpful Report

Posted 2 years ago

“Car broken into. Avoid at all costs”

Helpful Report

Posted 2 years ago

“£20 pounds to park on a Sunday night, to see at show in Nottingham, cost more then the show. A real rip off. Not using ncp again.”

Helpful Report

Posted 2 years ago

“Would give 0 stars. Money grabbing ^^^^^^ Prebooked and then could not find place to park. Only 1 parking place left in the car park which I took as had train to catch. Got fined as apparently spot was reserved for a certain group of users (not disabled). Not clear this was the case (even though NCP insist was clear) as I was dealing with trying to get my toddler twins out of the car and into the station in time for the train - so looking for small signage was not top of my list of things to do. There were no parent/child spaces at this carpark. A cheap family day out has turned out to be very expensive (and unaffordable) day out.”

Helpful Report

Posted 2 years ago

“Can't pay”

Helpful Report

Posted 2 years ago

“Pre booked and got fined 3 times in the same week at the same car park. Still waiting for a response to my appeals. Unable to speak to anyone at ncp. Absolute cowboy operation”

Helpful Report

Posted 2 years ago

“Avoid ncp at all costs. This company are no better than thieves. Customer services are a waste of time along with everything on their website. Except for their ability to extort money out of motorists even when they have paid parking fees. Pure scum”

Helpful Report

Posted 2 years ago

“If I could give 0 stars I would. NCP are colluding with the local car thieves by providing a location with no security and no CCTV cameras. ONLY PARK HERE IF YOU WANT YOUR CAR BROKEN INTO OR WORSE. We paid 24 pounds and came back to find the passenger window smashed. NCP could not have cared less and were quick to remind me they had no liability. They market themselves as a trustworthy company and a safe place to park.It could not be further from the truth.They may as well hand out crow bars and light refreshments, they are doing everything else to support car thieves.”

Helpful Report

Posted 2 years ago

“Just received a penalty notice for £100 23rd Dec when I went late night shopping and was only in car park 38 mins . The machine wouldn't accept cash and I trued about 20 times to pay by card both mine and my husbands eventually thought it had been paid and barrier was up this is obviously some sort of scam as a few other people using the sane car park have had same problem”

Helpful Report

Posted 2 years ago

“Another awful experience with this overpriced, ramshackle company. Parked in Brighton last night with a discount code on the NCP app. The ticket machine wouldn’t read the bar code on my phone. Queue of cars behind me so I had to take a ticket. No human being present at the car park (which looks pretty much derelict now -what do they spend the money on?). On exiting, the intercom ‘help’ button didn’t work but there was a phone number ‘I’m out on site please call this number’. I phone it - the guy was in Lewes. His only answer was ‘you have to pay the ticket - the discount is only if you use the app’. I got cut off and when I phoned back later he didn’t pick up. So I had no choice but to pay £25 and there was no receipt so I can’t even take it up with NCP as I have no evidence - this is a criminal company who don’t give a f*** about their customers.”

Helpful Report

Posted 2 years ago

“Horrible company. They fine you even after you pay for your ticket, they don’t give you a chance to show your proof of ticket purchase because everything is done automatically and they don’t respond to email. Scammers and robbers. DO NOT USE”

Helpful Report

Posted 2 years ago

“Parked at Meigh St Stoke on Trent. Machine was not able to accept cash. Tried to use card on 2 occasions which was rejected. Tried to Set up A/c whilst on car park no signal to phone so set up a/c at home. Tried to use pay later and it informed me that I had no charges. Received a fine yesterday from date 8/12/21 sent by NCP on 06/1/22 received 14/1/22. After reading these comments feel ripped off and shall remove app and in future use Council run car parks”

Helpful Report

Posted 2 years ago

NCP is rated 1.1 based on 253 reviews