PlumbNation Reviews

Name: PlumbNation
Rating: 3.29

3.3 Rating 413 Reviews

58 %

of reviewers recommend PlumbNation

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Phone:

0844 800 3460

Location:

Unit 5 Woodway Court Thursby Road, Bromborough United Kingdom
CH62 3PR

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PlumbNation 5 star review on 24th June 2024

Edward Ofori-Duodu

Anonymous

Anonymous // 01/01/2019

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“Excellent all round”

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Posted 1 year ago

“Easy to use, great prices and excellent delivery.”

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Posted 1 year ago

“Professional”

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Posted 1 year ago

“Purchased a Rangemaster sink - cheapest price I could find was from PlumbNation. Ordered it late on a Friday and it was delivered the following Tuesday. Great product and very efficient service. Thank you!”

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Posted 1 year ago

“Ver good service and quality products”

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Posted 1 year ago

“The Roca Toilet was the best price and delivered super fast by a very friendly driver, who put it in our shed, until the plumber arrived 👍”

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Posted 1 year ago

“Bought a radiator from them. Once it arrived it was scratched to bits. Tried to return via website and it said my order number was wrong. Rang and been on hold for too long that ended up hanging up. Emailed numerous times and not one reply. Ended up having to buy another radiator from somewhere else. And cause customer specifies it had to be a myson premier, the cost of the rad makes me out of pocket. Will never use theae again”

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Posted 1 year ago

“This morning I ordered a clock for central heating at a cost of £68.66. Never received a confirmation email which made me suspicious. Read the reviews and was horrified. Phoned my bank as payment was still pending. They told me what I had paid for was a subscription which would come out of my account every month!!! My payment will go through and my bank, santander,will refund me my money. Their fraud team will investigate this company. BEWARE EVERYONE”

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Posted 1 year ago

“Shambles! 1 star is being really kind. Order has never arrived, phone calls keep getting cut off and no response to several emails. Fed a load of bs about a different delivery date when I eventually got to talk to someone and I’m about to go around the circle again. DO NOT use these scammers.”

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Posted 1 year ago

“Be very careful - the slightly cheaper prices aren't really worth it because of the terrible returns policy! I ordered some items and when I went to install I realized they were the wring size. Tried to EXCHANGE (not even refund!) for the right ones. Was asked to provide photo's to prove they were unused and in original packaging (which they were) and after going through that was told "no, you only have 14 days to return items". My email requesting the return was 16 days after receiving the items.... So now I am stuck with them. Who offers a 14 day return policy these days?? Won't be buying from them again.”

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Posted 1 year ago

“I wish I had read the multiple reviews before placing any orders with them. For 6 weeks I am trying to return a radiator which was the wrong size. Another radiator was an old used and damaged one delivered as brand new in intact packaging. This was full of scratches all over, chipped paint on the sides and yellow paint splashed on it. I called 8 times and sent 10 emails. I NEVER got any response!!! I paid and expected a brand new one and they sent me an old used and damaged radiator! Customer services is NON existing. In all calls they tell me that someone will call me and they never call me. I will put a formal complaint to OMBUDSMAN!”

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Posted 2 years ago

“Ordered a flue which arrived damaged and a thermostat which arrived and is most definitely second hand. Tried contacting but zero response to emails as instructed. Raised a case as paid with PayPal.”

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Posted 2 years ago

“Bought the new type green Salamander water pump, they sent the old type red salamander pump, emailed customer services - ignored. emailed returns dept - ignored. phoned to speak to someone they told me to email the information they wanted - i did - ignored never got a reply. do yourself a favour and look elsewhere.”

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Posted 2 years ago

“We placed an order and was given a delivery date but nothing arrived. Tried calling but each time got cutt off. We were then given another delivery date but again nothing arrived. Eventually got though to customer services but the chap was so rude, was promised a call back but nothing. Third time lucky got another delivery but again nothing arrived. Again tried calling but couldn't get through. I eventually had to cancel the order and request a refund. The refund was processed promtply hence the 1 star rating. Take my advice DO NOT USE this company, there are many many other suppliers that mean what they say”

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Posted 2 years ago

“Received a delivery date and took a day off work and nothing arrived. We have CCTV and also we had a plumber working outside all day. They claim they knocked and no answer ? How when the door was open all day. Just Lies and inconvenience from Plumbnation. I would advise you not to use this company or at least take note of all their very poor feedback”

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Posted 2 years ago

“Avoid !!! Can’t deliver Customer service is ridiculous Can’t refund Can’t even add up correctly They don’t even hold any stock .. Bad Bad Bad…”

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Posted 2 years ago

“Please avoid at all cost!! Please support your local plumbing shop as this company does not care about your business. I paid for premium delivery (23rd November) so that I could get it delivered on a certain day (28th November). It was delivered nearly a week later! The customer agent when first contacted lied about us selecting the wrong delivery date, when we showed the email they blamed the system. Then various emails and calls later and still no delivery. They provided me with the freight company details for me to chase them!! When I queried the delay as only part of my order was delivered (30th November), PlumbNation blamed the freight company and said the freight company split my order in 2 parts. Having phoned the freight company, they clarified that PlumbNation has booked the whole order in 2 parts (to save their costs! probably) and they only sent the products to the freight company after I chased them.”

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Posted 2 years ago

“Beware of the company. I ordered boiler and flue, paid £40 for schedule delivery day. The whole day I waited and had no delivery, I called the next day and was told they only had one item on the vehicle and so waiting for the second item. They gave me another day delivery date. Again waited the whole day and guess what no delivery, I call the following work, the excuse was van broken down, and again Arranged another day for delivery. Now this is the 3rd delivery date and at 6pm I was only delivered the flue, no boiler. Again I called customer service the next day and apparently the boiler was damaged on transport. Worse is yet to come, I requested for my refund abd just like the delivery dates I have been given numerous dates that my refund will be issued. But till today I am still waiting for the refund. Luckily I paid by PayPal so raised a refund claim via PayPal. Please avoid this untrustworthy company and save your time.”

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Posted 2 years ago

“Ordered shower tray , looks like a banana returned it for refund not received until today had to write to them 3 weeks later got it but not fully refunded, £20 short no explanation. Never again .”

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Posted 2 years ago

“Fuss free ordering. Speedy delivery”

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Posted 2 years ago

PlumbNation is rated 3.3 based on 413 reviews