“The black super soft towel I bought for £8 is awful. I washed it before use and its shedding great big lumps of fibres. Its in the bin. Tho the staff at my local prinark are great”
“While the prices were higher than the last time I had visited, it was worth it. The clothing selection was wider, fit better to my body type, and the customer service was absolutely amazing! I had a very polite lady help me at the changing rooms, but I unfortunately hadn't gotten her name. I also had a very lovely cashier named Chris, who was very energetic and overall looked like he genuinely enjoyed his job. It brought a smile to my face and made my experience so much better at the primark in Queensgate, Peterborough.”
“I wanted to exchange an item. Unfortunately i can't find the receipt anywhere but found the transaction on my bank statement. That wasn't good enough, only receipt will do, which is so annoying. I just want to exchange one of the swimming costumes i bought as this one is a bit baggy. Its really put me off Primark”
“I was very happy with the service in primark I was served by Niraj . He was very very friendly which is always good and he made lots of conversation which made me feel very comfortable as sometimes when I go to pay for stuff in primark I sometimes feel awkward and I felt the opposite with Niraj”
“these stupid paper bags keep ripping and today i spilt my boba EVERYWHERE and got all of my new primark clothes DRENCHED in milk, due to the poor quality,cheap paper bags.if this is not resolved in the next 3-5 buisness days i will sue as my dad owns new look and will bankrupt your company like toy'r's.
many thanks, the billionaires daughter🥰”
“Whilst shopping at Primark in Concorde North Carolina the fire alarm went off. The store managers were frantically running round and rudely screaming out shoppers to “GET OUT”! Their aggressive behaviors were confusing, comical, and shows a level of unpreparedness. I talked to the store security manager and she said it was not a drill, but her security team was cool as a cucumber and helped get people out collectively and in organised manner. I won’t go back there after being screamed at by Kyle.”
“I was looking for a thermal vest top in the Stadium Milton Keynes. I asked Pramila where I could find the top. She explained that nearly all the tops had now been sold but took me to where there were a few left. She then suggested other options of what would be useful then proceeded to take me where the other tops were kept. I was very impressed with the customer service that I received today.”
“Sunderland store excellent service with Kaye on the till.
Kate noticed there should have been 2 make up removers in the pack that I was purchasing, Kate had no hesitation in getting me a replacement.
Cheerful and pleasant, so good to be served by someone to be happy at work.”
“Never had a problem shopping in Primark but don't trust their website Checked stock through their website Says they had it in store only to be told when I got there they didn't When I questioned this was told website isn't accurate so what's the point in having one ?? Total wasted journey If it had stated it was low un stock like it said on other stores I would ve been ok But it stated In stock Won't be trusting that again”
“I visit primark at the st anns shopping centre in harrow regularly and the problem is always lack of certain sizes especially 16 and 18 but in general for the essentials its ok”
“Bought two T shirts today at Liverpool branch. £12 each. Superb quality, got a silky feel about them. Quite generous size for a small but look great. Customer service great too. Anyone who thinks everyone shops online these days needs to go to Primi, Liverpool!!!!”
“I recently went to Primark in Hanover, MD, and I was not pleased with the customer service on the floor. The employees were talking to each other instead of assisting me. I had to go to multiple people to find one coat. It was a very unpleasant experience and I will not be shopping there again.”
“I received a Christmas gift, and went to a Brooklyn, NY store to exchange. Of course I did not have a receipt for a gift. The cashier stated the policy is no exchanges without a receipt. I didn't ask for a cash refund, just an equal exchange. Not a good experience. 😕”
