“Terrible refund policy even with receipt and all the tags! They said they couldn’t take back a blouse I bought on Saturday and returned today. As it had a mark on it - the same mark they sold it to me with! Then said by their own admission they wouldn’t buy from the shop they work in. Taking it to trading standards to resolve as the staff offer very bad customer service and don’t follow their own refund policy. Avoid At all costs!”
“Went to trostre primark this morning
Wanted to use the ladies cloakroom didn't know if there was one there as not sign posted. Asked a member of staff on the children's dept and she was most helpful cant thank her enough as I'm disabled. What a wonderful customer service I received today you should be so proud of your staff there .”
“The clothes recently had gone up in quality of material on some items, especially the jumpers and coats. Still some poor quality items and they’ve put up the price like for instance dresses now £18. You can go into Zara or other stores, pay £10 more and get a more quality item. Wouldn’t be so bad if they kept to lower pricing. Also sometimes the sizing is off recently. I’m a I’ve 12 on top and a 10 on the bottom. I range anywhere between 10 to 14 in that shop. Just bought a size 10 of trousers, too big. Bought a size 10, then, 12 on a skirt too small and 14 was massive. Was quite disappointed. Also found stitching in certain items is not always straight. Shoes also hit and miss. Flats are ok but their heels become uncomfortable after wearing for 3/4 hours of wear. Not find that in other stores. Very off putting. Rather spend the extra and get better quality. Gave it 3 stars as sometimes it’s quite good. A hit and miss store. Just been finding this problem going into the autumn season, as it wasn’t much of a problem before.”
“My sister bought me a dresses in Primark yesterday, it didn't fit , only wanted to exchange it today for bigger size but had no receipt ( it's still in stock ) how ridiculous”
“Primark customer service the worst ever ( not in store there rules in general ) returned an item 1 day late with receipt and tags intact to be told no you can’t get a refund asked by the manager to email the company to see if they would do anything explained that I got the dates mixed up as I was going on holiday rushed back to store to take it back got a standard e Mail back about returns policy that I already knew they didn’t even reply to my response that explained the circumstances..... the item is as bought in a salable condition disgusting customer service I will complain again and c if I get an adequate response otherwise I’ll shop elsewhere .... not happy”
“I was.in absolute awe of then today, it was hot I'd forgotten my pin number the shop was closing n I was full on panic, my bf had went for ice cream of all things! The staff couldn't have been any more accommodating and so understanding, patient and made me feel not si embarrassed the account helped calm me down got me through my purchase which I was just for leaving after forgetting pin with mind freeze. They were awesome I wish I knew there names to thank them personally and I'll scream it from all sites
Thanks guys”
“I would like you to pass on my thanks to Evangeline from your Primark Bradford branch - she went above and beyond when i was purchasing a white blouse that had makeup on it she went and found me a replacement- such a lovely lady - she should train new staff members in customer care!
Many thank - Sharon xx”
“I had a very bad experience of primark.the customer service is so bad.i wanted to exchange something they didn't let me.!They said I have to go in one month. I couldn't go in one month because of my work and I told them.they could of help me if they are nice and if they nice customer service. They should of understand my situation. I'm so disappointed.”
“Just went to buy a shirt in Primark in Darlington. There were about 40 shirts on the display but everyone I picked was slim fit. In fact there were only about 5 regular fit shirts and the one I liked, I couldn't find my neck size. Primark used to have decent men,s clothing, but now almost everything is slim fit, presumably aimed at the younger members of society. I always used to shop in Primark but in future will buy my clothes elsewhere where they have a decent selection of regular fit clothes.”
“Went to Primark in Darlington to buy a shirt today. There were about 40 on the display, but every one I liked was slim fit. There were only about 5 regular fit shirts and the one I picked didn't have my neck size. Primark used to have an excellent variety of men's clothing but now almost everything is slim fit. Is this a change in marketing strategy? It seems that the majority of men's clothing is now aimed at the younger members of society. I always used to buy my clothes at Primark, but will shop elsewhere in future.”
“Worse ever experience!!!
The male East European duty manager of Primark Luton The Mall is the worse person to wear a manager title and badge. Anytime you see him on the shop floor he's having long and private chats with shop assistants speaking to them in his language. They don't pay any attention to customers who want to pass to have a look at there stock, for which you usually come in. He's blocking the way getting rude and arrogant if you want to pass and gossips behind customers backs in his language with shop assistants who come from same place. He might be chosen by the wrong person, because that one hasn't got any single clue of retail and customer service at all. Luton needs a complete change so that customers can have their browse and chose their items which they are going to buy without that embarrassing show of your duty manager. If that's all he knows about it's a great shame that you pay him!!”
“I would like to leave a feedback on a staff named Marysia from the Primark Oxford Road store in London. I received very good service from her on 13May when I went to return my purchases and was given a full refund . She was efficient and understanding and I am grateful that she was at the returns counter.”
“Absolutely disgusting, customer service and returns policy in Bromley Store. I have never been so embarrased when trying to return an item to a store. The staff were rude and condescending. I had a few dog hairs on the item to be returned, which I could quite easily of removed, but I was told that the item was now unsaleable. Make certain you are totally sure of any item you purchase, better still don't shop there at all”
“Discusting that they won’t exchange without a receipt even with labels on and clearly not been worn . Don’t care if it’s the law most decent companies allow this and primark don’t have good ethics in any shape or form . Discusted I am grieving and have no reciept as my step mother bought my daughter a dress form there before she passed it doesn’t fit so can’t even exchange it didn’t want credit note or cash just a simple exchange . Will be taking my custom elsewhere to a firm who appreciates me !!”
