Primark Reviews

“ Primark MUST BE LAUGHING AT THE PUBLIC EXPENSE ALL THE WAY TO THE BANK THROUGH THE CHRISTMAS PERIOD!!!! I know we are in ressession and people can't afford much and Primark offer very cheap clothing but do they have to treat the public like 'fodder' when it comes to their returns policy???? I was given a couple of Christmas presents from Primark which was the wrong size, all had tickets and barcodes attached with price taken off, therefore clearly from Primark. ”

“ I hate the Returns policy it should be illegal! ”

“ Don't accept returns after 28 days, which is appalling as I had bought a shirt and it didn't fit I was willing to exchange for a dearer item as they didn't have a bigger size, but they could not do this or offer a refund as receipt date expired. Used to be able to take anything back without a receipt. Sizing smaller as well especially the men's clothes. Won't be buying from the again. ”

“ Good and bad only one till open ground floor in Norwich store at 8am today,lady on till doing excellent job managing returns as well as numerous ssles. ”

“ returns policy stinks ”

“ returns policy ”

“ my experience isnt with Primark its the stupid people that dont want to respect the returns procedure if you dont have a proof of purchase how are the staff to know that it hasnt been picked up in store (i.e. stolen) and trying to return for exchange get a new reciept then get money back (fraud) give rhe staff a break. ”

“ Primark customer service the worst ever ( not in store there rules in general ) returned an item 1 day late with receipt and tags intact to be told no you can’t get a refund asked by the manager to email the company to see if they would do anything explained that I got the dates mixed up as I was going on holiday rushed back to store to take it back got a standard e Mail back about returns policy that I already knew they didn’t even reply to my response that explained the circumstances. ”

“ Absolutely disgusting, customer service and returns policy in Bromley Store. I have never been so embarrased when trying to return an item to a store. The staff were rude and condescending. I had a few dog hairs on the item to be returned, which I could quite easily of removed, but I was told that the item was now unsaleable. Make certain you are totally sure of any item you purchase, better still don't shop there at all ”