ProCook Reviews

Name: ProCook
Rating: 1.70

1.7 Rating 116 Reviews

16 %

of reviewers recommend ProCook

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Phone:

0844 88 88 380

Location:

Unit 3, The I O Centre, Gloucester United Kingdom
GL3 4AQ

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ProCook 1 star review on 18th April 2024

Gillian

ProCook 1 star review on 24th March 2024

Bart

ProCook 1 star review on 18th November 2022

Sean Bradley

Anonymous

Anonymous // 01/01/2019

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“I purchased the Pro Cook non-stick frying pan 18 months ago, expecting a high-quality product for the price. Initially, it worked well, but after just 18 months of normal use, the non-stick coating completely gave out. What’s worse, when I contacted customer service, they blamed me for using the pan on 70% heat on my induction hob. Seriously? A frying pan that can’t handle normal cooking temperatures? To add insult to injury, a budget Tesco pan I bought years ago has outlasted this one, still going strong without any issues. I expected much more from Pro Cook, both in terms of quality and customer support. Save your money and buy something more reliable!”

Helpful Report

Posted 7 months ago

“Terrible customer service, they ask for details when you make a claim under their 25 year guarantee requesting a receipt for a knife that's 10 years old. This knife has a 25 year guarantee. When you cant provide one, which is kind of riduculous to expect someone to have after this amount of time, they refuse to honour the guarantee. As its a branded procook knife where else would it have come from. Do not buy their products!”

Helpful Report

Posted 7 months ago

“I bought a kitchen knife and a block/holder. They sent me an email because they needed age verification. I understand this need however, their system rejected my date of birth and there was no other way to verify my age. I offered to send a copy of my driving licence or any other way. Even a phone call or video call would have been sufficient but customer service were not interested in bothering. I had to go into a store which is quite far away. They a lost a sale to a competitor.”

Helpful Report

Posted 8 months ago

“Oh i am beyond disappointed! Brought the stainless steel pan set, they are terrible quality everything i cook sticks to it even after following the before care advice to avoid this happening . Will have to but a new set from another company. Do not recommend.”

Helpful Report

Posted 10 months ago

“Very bad quality”

Helpful Report

Posted 10 months ago

“Purchased the Oslo dinner service online. After a few weeks all bowls have been chipped. The quality is terrible. Customer service have been very unhelpful. After many emails chasing this up from me, they eventually sent replacements but this was to a completely different dinner service! Now they won’t reply to my emails at all to try and help. So disappointed with quality of goods but also Ptocooks response to the problem. I won’t use again.”

Helpful Report

Posted 10 months ago

“Bought full set of pans last wk, would have to say not so great, frying pan is ridiculous, everything sticks to it, now am having to buy another set of pans…not a happy customer”

Helpful Report

Posted 10 months ago

“Bad induction and non stick coming off in my food”

Helpful Report

Posted 11 months ago

“Treated myself to a set of Professional Stainless Steel frying pans, having listened to a radio programme about old and flaking teflon and non stick coatings being potentially bad for your health. Promptly went home and chucked out all my old pans, started using the ProCook pans and they are absolutely awful. Everything sticks and they are terrible to clean. I can't even fry an egg properly any more. I've been cooking for myself for over 30 years, so it's not like I don't know what I'm doing.”

Helpful Report

Posted 1 year ago

“We have a Procook Gourmet milk saucepan. It continues to be an excellent pan. We’ve taken great care to protect the non stick surface, which remains mainly in great condition. The only problem is the non stick coating has been coming off around the handle rivets. This is our only disappointment.”

Helpful Report

Posted 1 year ago

“Bought set of pots in December 2023 Professional Stainless Steel Cookware Set 4 Piece Code: S1631 Qty: 1 £159.00 Horrible from first use everything sticky to bottom, after contact with care service them answer was "As the pan is uncoated it will need to be seasoned before use or food will stick to the pan." But on website they was professional sticky free. So they send instructions how to make not sticky but obviously we do this from day one. I think was faulty manufacturing series. So you got 10 years warranty for nothing. NOT RECOMMENDED. I believe most comments was generated automatically”

Helpful Report

Posted 1 year ago

“Purchased the professional granite pans. Be warned, these are not designed to be used regularly. They were brilliant to begin with but after a few months the coating started to peel on two pans. Customer service verdict was we had used excessive heat. We had used enough heat to actually cook our food, and no more then we've used with cheaper pans in the past, that have lasted a lot lot longer.”

Helpful Report

Posted 1 year ago

“Poor Customer service at Burgess Hill. Please see my earlier email.”

Helpful Report

Posted 1 year ago

“Our Procook induction frying pan has very poor induction qualities. To cook in it you have to crank up the power to 7 or 8 out of 9. I've been using induction hobs for 20 years or so and this is the 2nd worst pan I've used.”

Helpful Report

Posted 1 year ago

“We brought a set of saucepans and a frying pan.We have an induction hob. They have been perfect not a problem.Great product would buy again.”

Helpful Report

Posted 1 year ago

“Bought a complete set of saucepans and frying pans for an induction hob. The frying pan warped and food became instantly stuck,burning into the base of the pan.i am a serious cook who is very careful. I contacted pro cook who informed me I had the heat too high...but as a gesture of goodwill would replace it. The second went exactly the same way. Absolutely useless and would not buy from here again!”

Helpful Report

Posted 1 year ago

“I bought a Procook Granite small saucepan in a sale. Excellent value for money (paid £20 only). Non-stick ability unbelievable. I cooked porridge today the residue just came off with swishing water around the pan, not even a soft cloth needed! Very good heat distribution so no burning. Very impressed. Would buy more of these products. If I ever buy an induction hob, these will be perfect.”

Helpful Report

Posted 1 year ago

“Ordered a set of knives for next day delivery and six days later they wanted to 'verify my age' by asking for my birthdate before they would deliver. They put a box for age verification that has to be ticked before an order can be placed but wait until five days after they should have arrived to ask me for a specific date, as if that proves anything. Their customer service is off-hand and dreadful. Asked to cancel order. Won't be buying from them again.”

Helpful Report

Posted 1 year ago

“Had to return a small granite frying pan today as had four or five small areas flaked off, I purchased it less than six months ago and use a Oxo soft spatula, I always bought supermarket frying pans then discarded when the non stick broke down, but decided to spend out on what I thought was a superior product so would last with care. I live alone and keep the small pan for frying one egg for breakfast only. The store did replace it but with a warning not to fry at high temperature or wash it up whilst still warm. Why aren't these warnings on the instructions, it seems ridiculous that it's not suitable to fry an egg a day without all the ridiculous precautions, I'm determined to follow the said rules and see if it makes any difference this time, if not it's back to disposable cheapies for me.”

Helpful Report

Posted 2 years ago

“Avoid Procook while they use DPD for next day delivery, you wont receive your goods the next day. They will say each time they missed you and send items back to depot each time, so next day delivery will usually mean a week or two.”

Helpful Report

Posted 2 years ago

ProCook is rated 1.7 based on 116 reviews