Quiz Reviews

Name: Quiz
Address: 61 Hydepark Street, Glasgow
Rating: 1.88

1.9 Rating 165 Reviews

22 %

of reviewers recommend Quiz

1.9

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Quiz:

Buy the latest in Womens Fashion online today. We have a wide range in Womens Clothes, Footwear, Schoolwear, Accessories, Jewellery and more. Quiz Clothing. Quiz is a vibrant fast fashion retail group that focuses on delivering model style looks and all the latest trends in the industry at value for money prices. We aim to be exciting and innovative, offering our customers the fashions,footwear and accessories that they want.

Visit Website

Phone:

0845 241 5551

Email:

website@quizclothing.co.uk

Location:

61 Hydepark Street
Glasgow
G3 8BW

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Amy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I badly rate this company! I ordered a dress, was charged for it and told it was on its way to then be told the item was out of stock, they went on to refund me but decided to still charge me for postage and packaging for an item I never I had! Wouldn’t be as bothered but I now havr to rush out to buy a dress for my sons christening in two days because of there schocking customer service who do not like to respond!”

Helpful Report

Posted 6 years ago

“Do not ever buy from QUIZ!- Worst shopping experience I've ever had I have had a horrible experience buying from them. I bought 2 seperate orders as I was shopping for my bridesmaid dresses. I bought 5 dresses in each order. I returened both orderes for a full refund. The first refund we got, I was only refunded a third of what I paid for. I sent an email to the customer care department and they told me they would get back to me within 24 hours. I still had not heard back in 3 days. I then said we would escalate this further when a member from the team assured me I would get our full refund back. Once again, although I recieved a further refund- it was not the full amount! I had to get back once again to get the last £100 of or order. At the same time, I explained that we had already sent back a second order whereby I was expecting to get the full refund correctly. Once AGAIN, I was only partly refunded!! Once again, it was just a third of what I had originally paid. I am still waiting for my full refund. Do not buy from Quiz- reading the other reviews, this clearly happens very often and they are clearly trying to not refund the full amount. Save yourself a lot of stress and avoid this place”

Helpful Report

Posted 6 years ago

“ordered some items from quiz but they were wrong size so sent back by royal mail tracked its received by quiz on 1st june but still no sign of refund so please beware if you buy something online you would not see your money again”

Helpful Report

Posted 6 years ago

“I ordered an item on 01.06.18 to be delivered to my local store near to where I work. Took my money straight away. Still no item received yet it has gone past their 2-5 day slot. I make it now nearly 8 days. When I contact them they either dont answer or tell me to wait. Very very poor customer service. When I log onto my account all it says is despatched yet I havent received any email or the item. I shall not be ordering from Quiz online ever again. If I cant get it in store then I will not be using them.”

Helpful Report

Posted 6 years ago

“10 days to get my order delivered paid for postage no free delivery otherwise I might not have complained emailed twice no reply won’t be shopping again with quiz”

Helpful Report

Posted 6 years ago

“The delivery of my order from Quiz was late and I recieved no response from the customer service team for over week when contacting them to find out where my parcel was and heard nothing till it was actually delivered. The items arrived shoved unfolded into bags with no care in the world for how the customer would receive them. I ordered two of the same dress in different sizes and they were both shoved into the same bag. I decided to return the items as they arrived too late for the event it was needed for and TO MAKE THINGS WORSE I ended up having to put a claim through on paypal to receive a refund as I had no response from customer care and no update on the status of my refund after several weeks! Ridiculous. Will never ever shop with Quiz clothing ever again and advice others to avoid also. Never had a problem with online shopping before this. No apologies recieved either.”

Helpful Report

Posted 6 years ago

“Online, Quiz clothing retail has the worst customer service and the clearly no ethics. I ordered an item, it never made it to my house. They said they delivered it..they didnt. I went to talk to customer service to ask what I should do, but they told me there was nothing they can do as the package has been delivered. They told me it was the same address that was on the record....there is no way ..im here the package is not! Please dont order online from this store. The only way you are safe in getting your item is if you go to the store. ( though ive never been in, only online) I am now paying for shipping and the item and have nothing to show for it. I think they just pretend to send the item and keep the money. Its not only time this has happened, I have read many reviews with the same issue!”

Helpful Report

Posted 8 years ago

Quiz is rated 1.9 based on 165 reviews