RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

Write Your review

Tell us how RAC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RAC PATROL MAN WAS A ABSOLUTE GEM FROM START TO FINISH. HE WALKED ME THROUGH REPAIRS AND POSSIBLE FAULTS ON MY VEHICLE. VERY UNDERSTANDING AND SYMPATHETIC TOWARDS MY CIRCUMSTANCES. 7 ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️ ALL ROUND. THANK YOU SO MUCH. PATROL MAN: CARLTON. NUMBER: 2136.”

Helpful Report

Posted 5 years ago

“Awful experience form the beginning to the end. Broke down on M25 with engine going in limp mode unsure if safe to drive. Called RAC been promised 45 minutes waiting time for mechanic to arrive.Called back after one hour an half I was told that there are no patrols,forced to pay £167 to be rescued .Refused that because they promised an agent to arrive and sort out the issue and advise.One hour later rescued to the nearest services and left there. Called back and I was told that the job was closed ???!!! Advised that an agent would come to me in the next 3 hours??!! Overall waited about 5 hours and than decided that GOOGLE is a better adviser than these incompetent RAC employers who would do anything to overcharge you !!! Decided that My family waited enough around and took the risk of driving back home slowly. The reason I pay my membership to you RAC is because I thought YOU got me covered ,I was totally wrong !!”

Helpful Report

Posted 5 years ago

“Called for assistance as a member Only to be told that my membership is not on the system. Had to get to a garage so ordered a tow. While confronted Rac ..they admitted mistake but refused to refund. Dealing with Melanie Harisson from Rac customer service was painful and tiring upsetting! Overall-unprofessional dishonest useless.”

Helpful Report

Posted 5 years ago

“We were coming back from Swindon at 12:00am and suddenly the tyre popped on the M4 we were parked to the side we called RAC waited one hour and got a call back saying we don’t have a car to reach out to you and the price was also £175 then we called AA and they came 8 minutes earlier than expected and only asked for £100”

Helpful Report

Posted 5 years ago

“My daughter broke down at approximstely 8.30 in the evening. She was told she would have to wait about 90 minutes. Waited but no one contacted her. Again rang told the rac operator that it was an unsafe area that she had broken down in. Operator not really bothered just said phone 999 if anything happened. Still waiting this was gone passed midnight. Was toldca taxie would be ordered for her to get home and to leave the car as they were very busy. A very disappointed customer I have been a member for over 20years and it was the first time I had called the rac for help. Obviously not a reliable recovery service to be with”

Helpful Report

Posted 5 years ago

“Received my renewal, it had gone up by around £2 per month and I have never used the service ! Asked to have it reduced (much better offer from Green Flag), and customer care/ sales couldn't even be bothered to reply to my last two emails, so, Green Flag it is.”

Helpful Report

Posted 5 years ago

“Free service user with barclays RAC rarely dissapoint RAC came to home address to look at Car went into Limp home mode 2 hour wait and kept calling to keep me updated. They managed to reset fault and provide output of codes for my garage. No issues since with car since saved a repair bill”

Helpful Report

Posted 5 years ago

“Recavary service is just funny with this company I need to wait from 03:00 to 09:00 for recovery first I been told the Recavary will arrive between 04:00 04:30 and after 09:00 and after make me a offer some Recavary service to fix my tyre for a £60 so they can replace the tyre but can't do Recavary service.... sorry but is.....”

Helpful Report

Posted 5 years ago

“This company does not even deserve one STAR! Angry doesn’t even cut it. We join October last year with fleet cover. We have had 2 breakdowns & on both occasions we waited over 5 hours. First woman on own & 5 hour wait. Last night over 7 hours! There is no excuse for this kind of service. I would say if you have vans that you want to cover, don’t bother!”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Customer service is a joke. Asked for reports urgently via email. 6 days still no response. Not even a courtesy email to say they are looking into matter. No phone number to ring. Once again faceless corporation doesn't actually give a damn”

Helpful Report

Posted 5 years ago

“I have owned a car for almost 60years and never needed to call a breakdown service. Recently I changed my car and had free RAC Breakdown service included in the purchase price of the car. Yesterday, I needed to call the service and I received attention within the hour. The young man was very smart, polite and knowledgeable and fixed my car rapidly. I am most impressed.”

Helpful Report

Posted 5 years ago

“We broke down 20 minutes from home. The first guy cme out within 90 minutes, but then had to call recovery. We then had to wait 5 hours for recovery. In the meantime RAC were on the phone asking if the recovery team had arrived? Surely they should know this. Eventually a subcontract firm turned up and told us he only got the job 40 minutes ago! Shocking company! Shocking service! What the hell do you pay for!”

Helpful Report

Posted 5 years ago

“Breakdown 4/5/2019 Engine gone repair man was so nice had lift home in the van car towed behind nice polite man”

Helpful Report

Posted 5 years ago

“Phoned RAC because my locking nut could not be removed by myself has locking nut adapter has broke. RAC worker said because I has broken adapter it was my fault and would be charged to be taken home at a cost of £150, He advised me to drive with a flat tyre to the nearest tyre shop. Having waited for Three hours we decided to call another company at a cost of £138, they turned up within 30 min removed nut so spare could be fitted. Will not be using RAC again was surprised by the lazy attitude of operative.”

Helpful Report

Posted 5 years ago

“Confusing sales people and CYB approach to sales. Hard sell. Offers and products fragmented and over priced.”

Helpful Report

Posted 5 years ago

“RAC Key Insurance 5* - Thanks to KeyLocator and Soter PS (claims). Lost my keys, returned 3 weeks later after Xmas, but my car key £200 worth was making the lights flash, but not unlocking the door! RAC claim was dealt with by SoterPS with no tears or cost.”

Helpful Report

Posted 5 years ago

“I've had to use the RAC twice recently, both times the service was fast and very helpful. Both men who came out were lovely, very helpful and got me back up and running quickly.”

Helpful Report

Posted 5 years ago

“Absolutely terrible service. I Was left on a dangerous county road for three hours with 4 children under the age of 10 no communication about when they would arrive and was initially told someone would be there within 45 minutes. When I tried to make a complaint with them all they could give me was an apology and refused to give me any money back for the service so I paid £109 for very poor service. Absolutely awful service - hope I never have to use them again. I never got a refund and they told me I had to stop complaining after I tried to appeal my original complaint.”

Helpful Report

Posted 5 years ago

“I have Rac breakdown through Barclays Premiere, logged breakdown at 11.00 in the morning, its 18.00, still no sign of rescue vehicle. They taking direct debit every month on time, if they have no resources, they should not be offering this services directly or through Barclays. *********I wont recomend RAC to any one*********************”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,842 reviews