RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever I had key replace on my policy and when I lost my keys I called rac and they put me through a third party they wanted my passport driving licence insurance details and V5 when I asked them why they said as they need to know who I am so I told them I would send them my V5 and driving licence they wouldn’t accept the claim so I called RAC and asked for an explanation and they just said it’s third party and that’s how they work I then told rac that I don’t pay them for the cover I pay rac and they didn’t know what to say it doesn’t state any where on the terms and conditions that I have to provide with passport and insurance details money making SCAM people be aware they take your money and not pay you.”

Helpful Report

Posted 6 years ago

“My Daughter took me out to day, car had a problem so contacted you, explained she had a dlderly mum in the car with disability told it would be a wait of 3 hours I got a taxie home 2 hours after in excruciating pain and cold, my daughter had to wait another hour and a half not a service avoid.”

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Posted 6 years ago

“I'm not even with them but my girlfriend has currently been waiting 6-7 hours for someone to be on their way. Good job she wasn't far from her parents place and not on her own on some major road. Will never give them my money after skimming through so many reviews of bad management and negligence towards customers.”

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Posted 6 years ago

“My Wife's car broke down at 6pm last night. Lone female and car in a dangerous position she expected a rapid response. Many lies from the RAC and frantic telephone calls for updates later and they finally got a recovery truck to her at 11.10pm! She was only 2 miles from the M25! They could have got a van from Newcastle to her faster! Disgusting, incompetent morons.”

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Posted 6 years ago

“Discussed that RAC charge £250 to come out to you if you accidentally but in the wrong fuel, know it is absolutely my own fault but £250, if I’d of been told the cost of the call out I would of call another company that only charges £100, come on rac this is day light robbery.”

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Posted 6 years ago

“Desperately bad service 6hours wait for a call out on the M25 Broke down at 5.30 pm, had to be towed to a safe place where I booked the breakdown service which was supposed to come within 3 hours, only it took 6. Only for home at 3am!”

Helpful Report

Posted 6 years ago

“The RAC are dreadful in every way. Only now we are posting reviews so they reply we standard “contact us to discuss”. None sense they have spent 6 months ignoring us. Shambles. Family membership for years, never needed them, until last year. My wife’s car broke down, engineer eventually turned up, couldn’t fix. Low loader turned up, eventually. My wife was left in dark for hours alone. Once the car was back home, the car was fixed by pulling 2 connectors together. We complained, wanted to leave RAC since unreliable, 50£ refund. I have written several letters and email, and I get NO RESPONSE. NONE. Upon renewal I rang and asked if they’d try to renew. I also asked why I was getting no reply, and he said he’d look into it. NO REPLY still. Dreadful organisation, never again. We signed up with the AA 6 months before the RAC ended.”

Helpful Report

Posted 6 years ago

“My sister broke down today at Livingston at 1pm and it is now nearly 8.30pm and now at the second service station and not expected to be home until 10pm !!!! At least ... they use contractors and they can only you drive you to the nearest services ... they are happy to leave a single lady with an illness on her own ... also more than once when she called she got through to agents working at home .. dog barking ... kids screaming ... they use a company called sensee ... how unprofessional ... this company is shocking and have no customer care what so ever ....”

Helpful Report

Posted 6 years ago

“Left me and my baby In freezing cold for over 8 hours before they arrived! Apparently I was top priority.. absolutely appalling”

Helpful Report

Posted 6 years ago

“Very poor service,at one time you could get a response within the hour after 2hours I fixed it myself,first call tomorrow the aa”

Helpful Report

Posted 6 years ago

“******BEWARE of UNAUTHORISED CHARGES FROM RAC************** I do not have a policy with the RAC yet charges have appeared on my bank Statement to them. RAC staff won’t refund the unauthorised charges and won’t even discuss this as I have no policy AND WONT EVEN GIVE THEIR NAME!!!. #RACcardfraud”

Helpful Report

Posted 6 years ago

“I have been a member since 1996 and have called the RAC twice in the time. I had a fault with my vehicle and I knew what was wrong. As a single female I was to be left sitting in freezing temperatures on a country road for six hours nad i would have been dark. This was not because of the weather conditions. I had to keep phoning because they would not update me. The updates I received varied from 6 hours to 90 minutes. A recovery person was in the area and I was to be next but someone else was taken before me. I eventually hired a tow truck myself. Single females beware!”

Helpful Report

Posted 6 years ago

“I will close that contract after that night”

Helpful Report

Posted 6 years ago

“After paying £25 per month includes breakdown services also car hire . Called them at 11 o clock told them about the problem . They informed that to wait 2 h . I sad ok no problem. Waited 2h then goes no we cant make it yet . Need to wait 1.5 h again . Told them got a hire car but apparently they can authorised it . Then what's the point of that cover when they cant cover when we need it . Spoken to a customer service agen asked him if you are charging for a service and cant provide it then why should I keep paying for it . He goes I will canales the job and ask a manager to call back . Waiting in this cold weather . I think it a shitty service. It's just the additional way to get money from the customers . paying for service but not getting it when we need it”

Helpful Report

Posted 6 years ago

“I would give one star if I could. They let me down in a middle of 100 miles journey, freezing at first breakdown after almost a year of premium membership. They said will come in 2 to 3 hours and after that they called saying will take another 2 to 3 hours to attend. They don't care about customers, they don't have enough mechanics and a poor management! This is ridiculous! Do not recommend! Spend your money somewhere else!”

Helpful Report

Posted 6 years ago

“Absolute shambles kept me waiting over 3 hours with no contact or updates after promising someone would be with me in 50 minutes. Fuming”

Helpful Report

Posted 6 years ago

“It's no surprise the BBC has uncovered change your battery when it is not required and that's £80 thank you already started a complaints procedure is had a 5 year battery fitted in july 2017 it was replaced in may 2018 faulty today 21st January 2019 again faulty the patrol mans after 3 hrs said you must of left lights on over night (don't think so) he said I can replace but you need to pay will never recommend or buy any products from them phoNedd the AA they was brilliant and replaced battery with a big discount lam now a member sadly the RAC are part of my barclays bank account so I have a choice barclays have been told of my experience which seems to be on the up.”

Helpful Report

Posted 6 years ago

“Dreadful service. Admitted they will come out quicker to silver card holders. Make sure you renegotiate every year and make it clear you don’t want continuous membership payments taken from your bank. Should have a no star rating.”

Helpful Report

Posted 6 years ago

“Never renew your car insurance with RAC they wanted to charge me £250 pounds more for remaining as a loyal customer than for an identical quote as a new customer. I phoned to discuss . The response was they could do nothing and they charge more for existing customers”

Helpful Report

Posted 6 years ago

“I was let down by Rac breakdown badly. Nobody attended to me when I had a breakdown and nobody even phone me from their service to update. I was waitting all day and phoned Rac 3x times. Every time they said I have to wait 3 hours and they never ever came or even phoned. Also they completely declined&ignored my request for cancellation and refund of my breakdown cover with them. As a girl on my own with a car breakdown I felt vulnarable and very disappointed.”

Helpful Report

Posted 6 years ago

RAC is rated 1.4 based on 2,842 reviews