RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,905 Reviews

10 %

of reviewers recommend RAC

Company Reviews

Questions

Metrics

1.4

Based on 2,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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Kelly

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been an RAC customer for years and always just renewed because it was easier. This year I received my renewal pack and discover that on the reverse of the policy schedule there is a breakdown of my payment schedule. My Breakdown Premium was £84.99 and there was an additional Arrangement and Administration fee of £40!! Making a total payment of £124.99. I call RAC as I have never before been advised of any arrangement fee, to be told that there is a new law in place where companies had to be upfront about all charges no administration fee. I told the guy that I thought £40 on a £84.99 policy was extortionate as this was nearly 50% of my actual policy added in administration fee. I was not offered any reduction in this charge and have therefore left RAC. I feel that they have been very crafty in the past by not mentioning this extra fee.”

Helpful Report

Posted 8 years ago

“Broke down Sunday evening phoned to report this but explained no need to send anyone out at night arranged a recovery for next day between 10 & 11 am. Recovery arrived I explained the battery was low and it was a fuel problem. The fuel was not getting from the tank to the filter. He attached a starter pack turned the engine over then said it was probably the cam belt had slipped, took the inspection cover off cam belt and said that it was ok. He then laid on the ground and hit the fuel tank with his hand then tried to start the engine no luck.At no time did he run a diagnostic check but decided I would have to be towed to a local garage.Throughout this time he continually asked who done my servicing He was told a person in the next town,he then wanted to know what his name was and where workshop was This info I refused to to give him in addition to this he went to great lenghts telling me how I should consider having the cam belt changed He did at one point say how he was a mechanic and used to for a local garage this made me wonder if he was looking for work for himself or a friend. I only joined the RAC as part of a package with my insurance, if this is typical of their service engineers then never again”

Helpful Report

Posted 8 years ago

“20:05 Motorbike puncture Tuesday night,on side of dual carriageway no hard shoulder. 20:10 RAC informed 'Be there within the hour'. 21:16 o RAC called very busy ( late Tuesday evening?) no patrol till 2245. Couple of near misses by lorries so had to push bike off and up sliproad for safety. 22:39 RAC called. No patrol available able to make temp puncture repair or recover. 'Will call local agent (subcontract recovery) 23:10 Westbourne motors arrive and recover to home at 24:00 excellent service by them. Even offered to take me and bike next day to local tyre shop. Will cancel my RAC policy and go to green flag who use local agents ( like Westbourne Motors) to deal with breakdowns.”

Helpful Report

Posted 8 years ago

RAC is rated 1.4 based on 2,905 reviews