RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t even pay for my memebership! Trying to re-New it on line and it won’t let me! Said there was a problem and I have to call a number, which I have and was on hold for 30 min, only to be told I was through to the wrong dept! Then put through to another dept who took all my car details, then asked where I had broken down! I only want to pay my membership! And the automated message said they are very busy, but said you can pay and do it on line, if only! Now been on hold now for another 30 min! Still waiting...... Might give up and go with another company!”

Helpful Report

Posted 6 years ago

“RAC drives people as they have advertised. Drive you made!!! Car broke down down on the A406 on way to work at 8.45pm on a cold night of 26.10.2018. RAC advised that help will arrive in 2 hours. 2 hours later RAC made no contact. RAC was contacted they said it is another 5 hours wait (1.45am) - (This was after they took forever to answer the phone) RAC did not show up until 10 hours later after 7.00am on Saturday morning 27.10.2018. Freezing, dead phone and pissed off. My friends, work colleagues and family will never be customers to RAC.”

Helpful Report

Posted 6 years ago

“Put the wrong fuel in on M62 services- Hartshead Moor, contacted RAC who said since it wasn't mechanical then it would cost me £249 which I paid over the phone etc. I was at the side of the road for over 4.5 hours with 2 children and 2 friends - all female- so much for priority service for lone females. Every time I rang the same explanations before anything would happen or any information given- absolutely rubbish and disgraceful service from RAC. I didn't get the service I requested which was a pump out of the fuel, they eventually towed me home some 5 hours later. Then next day I had to take off work since the pump out guy had to come from York to Doncaster so he came @0945 and the job was completed by 1/2 hour. Absolutely terrible service. Upon complaining- it will be investigated, no offers whatsoever of compensation nor some of the pump out money refunded- complete waste of time and effort with this rubbish company- avoid like the plague-membership being cancelled ASAP”

Helpful Report

Posted 6 years ago

“After a very stressful week, today I had a tyre blow out. I called the service at 15:28 by 15:48 the recovery driver called me to say he would be with me in ten minutes and sure enough he was. Not only did he put a spare on that he supplied as I didn’t that have one, he followed me to the tyre company 11 miles from where I had been stranded. He dealt with the tyre company and ordered the tyre I needed, offered me a coffee and stayed with me and chatted, as I feel he could see I was quite distressed. Based on that recovery driver alone I could not fault the service. I hope he realises how much comfort he was to me today. So thank you Ralph! You are a credit to RAC! Truly went above and beyond today”

Helpful Report

Posted 6 years ago

“Terrible company - RAC themselves describe the service they provided to us (along with 3+ months to respond to a complaint) as 'Unacceptable' but also demand payment for the 'unacceptable service' See response below from Irfan - Think twice when considering RAC. You will be lied to, your driver(s) WILL be stuck out in the rain at the side of a busy road for 4+ hours and then RAC will take over 3 months to respond to the complaint. I think the way we have been treated is disgusting, I would highly recommend the AA instead. We were going to add our entire fleet to RAC cover - but have done this elsewhere for fears of the same 'unacceptable service' Irfan @RAC Customer care quoted - '' The service we provided was unacceptable and steps have been taken to help prevent any future recurrence. I sincerely apologise for any inconvenience, or upset we may have caused'' Women, people with children and those suffering illness - I would seriously think twice before using the RAC if you can't deal with being left at the roadside for 7 hours. A definite no-go for anyone vulnerable & even when you complain about the awful ordeal you went though - you'll still be demanded to pay Please see the timeline of events below which are wholly unacceptable. 16:00 - Our driver (Scott) informs us his vehicle has broken down 16:08 - My colleague, Rory calls RAC and spends 42 minutes on hold, waiting for the phone to be answered 20:30 - Our driver scott, who has been waiting in the rain and freezing wind for 2.5 hours received a call from RAC informing him that the recovery vehicle has broken down within 3 miles of his breakdown destination. 22:00 - The RAC arrive onsite with our driver who has now been sat outside in the freezing cold wind and pouring rain for 7 hours”

Helpful Report

Posted 6 years ago

“Customer service exceptionally unhelpful, what a waste of time! basically just got told off like a child as I made a mistake”

Helpful Report

Posted 6 years ago

“Please be aware paying full membership to RAC. I paid 134 pounds for full RAC membership and they terribly let me down . I broke down and they 1st call handler where very unhelpful rude women she told me I need to wait 3 to 4 hours. 2nd call 6 to 8 hours . 3th call 12 hours to next day . I complain and being told its my fault that I didn't wait for 48 hours or more. I asked them for refund my money or reimburse the extra expense that I had to pay my own recovery. They replied email saying I was to blame being un patient and I am unhappy for the service I she'll go to the financial ombutsmen service I have no chance because they are very powerful company.”

Helpful Report

Posted 6 years ago

“Why there is no ZERO they even don't deserve one star . I broken down at home when I called 15th October RAC 9am just to be told I was no risk and be low priorities I have to wait 3 to 4 hours. It was hard to take but I accepted . After 4 hours I received call from them telling me they are unable to come till latter that night after rush hours that means I had to wait 13 to 14 hours. After all that no one came. Next I complain to RAC and I was advised to take the matter to the financial ombudsman service I asked them to refund my money because I paid full one year membership and they where not providing the service they sold. 2 week's later. No apologies no refund. Never pay full membership to any insurance”

Helpful Report

Posted 6 years ago

“Kept me waiting for 3 hours so I cancelled based on repeated poor service and no means of getting updated when waiting. RAC have been taking money out of my account despite cancelling roadside assistance for failure to deliver - I have consulted with my bank and discovered the ongoing deductions. They refuse to refund the money taken out over three years and the bank are unable to stop the transactions. Consumers need to be warned against this company and its questionable practices. You have been warned.”

Helpful Report

Posted 6 years ago

“I broke down on Friday 19th October. I told them I was a lone female. They told me originally it would be a 3 to 4 hour wait, later I was told it would be a 6 hour wait. After strongly complaining they did eventually get to me in 4 hours! Utterly disgraceful service! The same thing happened to me 6 years ago and they assured me it was a one off! I won't be renewing with them. No confidence or trust in their ability!”

Helpful Report

Posted 6 years ago

“Simple, just don't trust a word they say.”

Helpful Report

Posted 6 years ago

“Still waiting in a dark car park since 4 hours ago as apparently you have lots of incidences...Excuse Me??? I am paying for emergencies like this to be sorted. If you don't have enough workers it's your own problem. I am disgusted, shocked, angry, unsafe as I am still waiting alone in the dark and you are not professional at all. Not recommended at all. If you have daughters, wife or little children, would you like them to be waiting in the dark just because? No thank you. Horrified how this company is so unprofessional and they don't care about customers safety.”

Helpful Report

Posted 6 years ago

“Took 15 minutes for anyone to answer my call. Was told it would take up to 3 and a quarter hours for a breakdown van to arrive. After an hour and a half I was updated with a call telling me it would be at least 4 and a half hours from the time my call was originally received. I gave up and called a garage who dealt with my problem within 30 minutes. Why am I paying the RAC for a service they are not providing and having to pay a garage as well?”

Helpful Report

Posted 6 years ago

“Broke down with my family took 5 hours to get recovery truck to us! then comes time to renew the policy which we decided we didn’t need so tried to cancel & I felt like a criminal under caution having to explain why I didn’t want to renew & pushy sales person trying to push you into renewing wouldn’t take no for an answer first time I gave up & just hung up then second time I called up I finally managed to cancel after again explaining again I didn’t want to renew it indefinitely would not recommend the Rac”

Helpful Report

Posted 6 years ago

“They steal money from customers as i have been charged twice and did not have refund! Avoid them!!!”

Helpful Report

Posted 6 years ago

“Terrible, terrible service. My horsebox broke down with 2 horses on board on Sunday 7th October at 15.00 in Norfolk. The horsebox was towed back to a local garage, which took 7 hours, but the worse thing was that there was no consideration for the animals! It took 7 hours to get the horses back home too. It really is an animal welfare case!”

Helpful Report

Posted 6 years ago

“Absolutley the most terrible service! I was trapped in my car on the A316 in the evening. I was all alone ( a woman) car lights and hazzard warning lights would not work i was locked in and the windows would not open either. I have an automatic land rover discovery and everything shut down. i explained this to them when i called and even though they new this it took them 6 hours to get to me. Appauling disgusting service!”

Helpful Report

Posted 6 years ago

“Trying to cancel my renewal via post and email. (Unable to speak at present). 4 emails, 3 letters and a Facebook post. No response after 1 month. Took 18 hours to attend a home start call out. Poor service all around. Avoid like the plague.”

Helpful Report

Posted 6 years ago

“Terrible service - recovery (not sales side), I broke down in Sevenoaks a failed clutch hose at 4pm on a Saturday and it took the RAC 6.5 hours to get a recovery truck to me. Today I was with a friend whos car hit a pothole hole an burst the tyre (no spare available in his car). He had RAC membership an called them at 8am on a Sunday morning and it took them 5 hours to get a recovery truck to pick up his car. Such bad service I'm cancelling my subscription an going with either the AA or Britania Rescue”

Helpful Report

Posted 6 years ago

“A four and a half hour wait for a flat tyre. Initially told would be up to three hours. Not acceptable at all. No update from the company until I phoned them after three hours to then be told could be another two hours. Shocking customer service. Have been with the RAC for a number of years and this was my first ever call out. I chose the RAC as believed they were superior to some of the cheaper alternatives. Will not be renewing with them. Will not be recommending them..”

Helpful Report

Posted 6 years ago

RAC is rated 1.4 based on 2,842 reviews