RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So bad they even managed to lose my car!! I had a bad car accident at 7pm last night- all 3 airbags in my car went off and the fire engines were called to the scene to help move the car to the side of the road. I rang the RAC to get my inoperable car towed to a repairer. After a 3 hour wait, they sent a truck from a local garage who, after trying to move it for 20 minutes or so, gave up stating that he was unable to deal with the tow as they needed a larger truck. Spent a further 5 hours on the phone being passed from pillar to post whilst the RAC tried to find a 'larger' truck (for my Audi TT) each time I called I had to explain the whole situation all over again to a call centre as though this was my first call. Each time I was promised a call back and never received one. Eventually I took a cab home in disgust having to abandon my vehicle. Finally had a call at 3.30am from a further RAC contractor stating that he would pick it up and text me where he had taken it to or call me if there was any problem. When I woke up at 8am there was no text and no call so I rang the driver but it went straight through to voicemail. I called the RAC and asked them where my car was - they said it still hadn't been picked up and they would put it through as a new job and would take another 2/3 hours or so. FINALLY at 1pm today a tow truck driver called to say he was there but he couldn't find the car!! -it has mysteriously vanished (apparently) - so they suggested I called the police to see if it had been towed away by them. So I spend the rest of the day on the phone to the police, my insurers explaining the situation, and the RAC (again- who have no record of it being moved nor even a record of the driver that called me at 3.30am). Another day wasted and worrying about my car until out of the blue at 7pm I got a short text from the 3.30am driver with the name and postcode of the depot where he had taken my car - Why did the RAC not know this? Unbelievable! The whole experience has been like a bad dream - awful beyond words. A bunch of 5 year olds could run the RAC better than this. These guys are supposed to know what they are doing and are supposed to provide a service and yet very little information I gave them was logged and each department didn't know what the other was doing. Every person I spoke to assured me that I would get a call back and yet I never did. I can understand that at certain times they are busy but the whole internal customer service system is appalling beyond belief.”

Helpful Report

Posted 5 years ago

“The worst road side recovery ever there has never been a time which they are able to complete been sat here with a 2yr old on the road side for over 2 hours when I call to question how much longer am told that the car has not even been dispatched even though I was given an arrival time. There has never been a time when they have delivered what they say I advise any one who is considering to use this organisation NOT to unless you don't mind waiting nearly a whole day before u are seen. I will be sure to cancel my membership and start with green flag”

Helpful Report

Posted 5 years ago

“In the 18 hours it took the RAC to get to our car in Central London after a car accident, it had been stolen. There is no sign of our high value car. The RAC are so slow at getting out to customer, their cars are being stolen in the meantime. Great Job RAC!”

Helpful Report

Posted 5 years ago

“Had a breakdown and had to wait over 13 hours in a motorway services, constantly fobbed off, got very little information on the delays, spoke to numerous people to no avail! Disgusted with the service, would not get home untill 5 am the next day, had to miss a day's work!!!”

Helpful Report

Posted 5 years ago

“Been with the RAC for 11 years and never had to use them. Every year at renewal I have the same haggling process because they always try and over charge and will always come down in price. So, got my renewal yesterday which has gone up by £14.00 despite no claims and they have reduced my cover from 15 months (which I negotiated last year) to 12 months. Phoned them up to explain I was not happy, customer loyalty etc. and, after a lengthy conversation whereby I was told "he would have a word with his manager" and I was left holding on several times I was told the price would be the same but I could have the additional 3 months and some loyalty concession for life (free battery if required or something). He was trying to persuade me to renew because of the excellent service they offer. I am so glad I have taken my business elsewhere after reading all these horrendous reviews. They rely on people just automatically renewing but there is always a better deal to be had for the cost of a phone call although I chose to go elsewhere on this occasion. Glad I did.”

Helpful Report

Posted 5 years ago

“I broke down on the m11. the tv advert states 30 minutes rescue as been a women on her own. had to wait 3 hours before i got rescue . this is disgusting customers service which is provided . please go else where for your breakdown cover”

Helpful Report

Posted 5 years ago

“Absolutely terrible service! I was involved in a car accident and my car was damaged and indriveable. I was told by RAC that recovery would be in under 60 minutes - 4 hours later, he turned up after around 5 calls with estimated time of arrival changing every time. RAC took my car and told me it would go to the repairs garage around the corner from where I was as arranged by my insurance company. Two days later, RAC have still not delivered my car to the repairs garage despite numerous calls from myself, ensure and Gemini garage. RAC is an absolute terrible service. I would not recommend. Due to their terrible service, I am still without a courtesy car as the garage need to see the car before issuing a courtesy car and I was at fault in the collision.”

Helpful Report

Posted 5 years ago

“As I write this review I am a single woman sitting in a broken down vehicle. I was advised the wait would be no more than 90 minutes. After waiting over 2 hours I called them back only to find no one has as yet been assigned to come to my vehicle. They said they would try to get to me but cannot say when. What is the point of this breakdown cover? I am sitting here feeling very unsafe and they cannot even advise if they will be here at all? I called in at 4.15pm I am in the city of Dundee not out in the country what part of I have been a member since 2004 have paid a fortune to them over the years and the first time I need help they are not even sure if they can come the same day - will just have to sit here and hope for the best. I will Definitely never never use this company again”

Helpful Report

Posted 5 years ago

“Absolutely no point in paying for a membership with these cowboys. Waited 9 hours for recovery only to be told when the recovery firm (3rd party) arrived that I needed to cover the cost of recovery £240!!!! Waste of time even having a membership, I could have just contacted a recovery firm directly and saved myself 9 hours.”

Helpful Report

Posted 5 years ago

“Only seem concerned about getting the money , I have had few car problems in the last 5 years , but on two occasions phoned breakdown and was told they could not be there for 4-5 hours , so fixed car myself ! This is what they do , put you off in the hope , you go away !”

Helpful Report

Posted 5 years ago

“Today my va6 broke down, I phoned RAC at 14.18,I was told engineer will be between 14.50 and 15.15,no sign at 15.30 I phoned again I was told it was very busy and couldn't give me ETA, breakdown engineer arrived at 5pm ,diagnosed diesel injector is short circuit, not road side repair,he suggested recovery ,its now 8pm no call from RAC,so I phoned again I was told it will 9pm for recovery truck, I'm not hopeful, let's wait and see, staff are very unhelpful and tells nothing but lies, never never never to use RAC Zor recommend to anyone else.”

Helpful Report

Posted 5 years ago

“absolutely disgusting! Made me wait for 8 hours with 4 children (2 under 5) of which 1 is disabled. In the middle of nowhere with no food or drink and still didn't recover us! They told us they could not recover our 7 seater and 6 people in it as they had no recovery vehicle big enough and would 1 of us stay in scotland and make our own way home!!! In the end i had to get a hire car home and my car has now been is Scotland (6 hours and 300 miles away) with all our belongings in it for 4 days waiting to be recovered and brought home by the RAC! **update** apparently car left the garage in scotland at 8 am this morning... it's now 4.10pm and it's still not here and iv had no phone call since to say where they are or how much longer it's going to take. FUMING! YOU WOULD THINK RAC HAVE NEVER RECOVERED A CAR BEFORE AND THE WAY THEY TALK TO PEOPLE IS DISGUSTING!! WILL DEFINITELY BE MAKING A FORMAL COMPLAINT”

Helpful Report

Posted 5 years ago

“You are absoulutly rubbish..in the end the police had to get the vehicle recovery service they use to remove my van from the a303 ..hours of waiting then told by you that there would be more hours to wait..discusted by you..”

Helpful Report

Posted 5 years ago

“appalling, left my wife and 3 year old daughter stranded on an industrial estate for 9 hours,claiming after 6 hours one of their so called technicians had driven round the whole estate looking for them and rang twice (van was never seen and my wife received just one call that lasted seconds before he hung up, i manged to get hold of him 10 minutes later to be told he had cancelled the job and it would need to be rebooked as he was already on his way to his next job). a contractor finally arrived at 11.15pm more than 4 hours after my wife and daughter had had any access to a toilet or drinking water as all the businesses had closed. avoid like the plague.”

Helpful Report

Posted 5 years ago

“One of the worst breakdown cover, no consideration what so ever, waiting for over 2 hours and driver is still 45 minutes away. That is business cover what I am having you can imagine how they will treat normal customers. From office to driver seems all rude. Please avoid them use ABC RED etc. They dont have any driver to cover London? Seriously I have been told 2 hours ago. Driver told me he is coming all the way from Dartford. Will be leaving for sure.”

Helpful Report

Posted 5 years ago

“My husband called the RAC at 4:30pm and was advised he would have a wait of 90 minutes, this was not so! After several phone calls from him not them........6 hours later! He decided to walk home when a third party company called wanting to come tow him home! He advised of the situation and they agreed was ridiculous and would inform the RAC for us. A) They are meant to fix your car not send a third party tow company! B) They never actually called my husband in that 6 hours, he had to chase them! Appalling service, will never use them again!”

Helpful Report

Posted 5 years ago

“Filled my motorcycle with diesel by mistake. Rac wanted £220 to take the 10 litres out !!!! Member for 36years”

Helpful Report

Posted 5 years ago

“I have been a continuous member for 18 years with very few call outs. Tonight I needed recovery and it has taken 5h, I have spent hours on the phone and kept getting fobbed off and the call waiting time it ridiculous. I could understand if it were a bank holiday but it’s a Wednesday evening.”

Helpful Report

Posted 5 years ago

“I've had RAC membership for about twenty years now. I've been fortunate in having reliable cars so they've had money for nothing throughout my tenure. However, they have delivered absolutely rubbish service both times I've had occasion to use them. The first I put down to bad luck. A six and a half hour wait for their recovery vehicle following an accident in which I suffered whiplash and was stuffed into a hedge row. RAC called a contractor instead of an RAC guy with a van to tow me home. I sat in my cold Land Rover with a frightened dog for all those hours on a cold January in 2015. I would have been there hours longer but a passing policewoman on route to her shift chased the buggers up. I had to pay the contractor. I thought it was a one off. Just bad luck. Not at all. The second time I needed them was today. My Land Rover had a wiring fault in the ignition system - I just needed it to be winched onto a truck and brought home. Only three miles - if that. I called them around six thirty in the evening.and was told a contractor would be there in about two hours as they were busy. In actual fact I was still waiting at 3.30 the following morning. Their contractor was supposed to phone me ten minutes before he was due to arrive so I could be there (I'd taken refuge in coffee). At one in the morning I'm on hold with the RAC trying to get word as to when he would arrive - he hasn't called. A full half hour on hold before I get an answer. Apparently he's been and gone - claimed he'd phoned me but that's BS. I was literally watching my phone and praying for him to ring. In the end I had to take a bag of tools out to my vehicle in the wee small hours and rummage about in the electrics with a torch. I eventually managed to get it going. No thanks to the RAC. My membership is due at the end of July. There are literally no inducements the RAC can offer to get me to carry on my membership. They could offer me the full package deal absolutely gratis as 'a gesture of good will' and I still wouldn't take it. Part of the comfort of having breakdown recovery is that you're "reassured" that if your car falters somewhere dark in the back of beyond that help is but a phone call away. Well, that was true until I actually needed them. Now I know different. If I'm broken down near a wooded area there is a greater chance of bears repopulating it and then eating me before an RAC van or a contractor reaches me. Why isn't there the option of selecting zero or minus stars? I begrudge them that one star!”

Helpful Report

Posted 5 years ago

“We broke down in the motorhome on Saturday 29th June at 7pm in North Wales. It is now Monday 1st July, 1:30pm and we are still waiting in Cambridge services waiting to get to Stowmarket, Suffolk. We have been lied to, threatened with police action, and blackmailed by the RAC. Only today did anyone ask if we had eaten (which we barely had) and offered £20 each for food. We are stressed, tired (no sleep)and am just so glad our little dog is coping well and calm. Too much to write but all horrible. My mum is now on the phone to RAC and the call operator is now talking about something to do with the motor home being in Storage and mum could be charged for this?! We have been with the motorhome all the time?! Disgusting service”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,842 reviews