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RAC Reviews

1.4 Rating 2,842 Reviews
10 %
of reviewers recommend RAC
1.4
Based on 2,842 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Read RAC Reviews

Phone:

801 82 82 82

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RAC 1 star review on 24th February 2025
Anonymous
RAC 1 star review on 6th February 2025
Anonymous
RAC 1 star review on 27th January 2025
Paul
RAC 1 star review on 11th December 2024
Mick S
RAC 1 star review on 10th December 2024
Anonymous
RAC 1 star review on 30th November 2024
Anonymous
RAC 3 star review on 21st November 2024
Anonymous
102
Anonymous
Anonymous  // 01/01/2019
The service I received today from the RAC was appalling The passenger front wheel became stuck in a deep ditch as I pulled in to avoid a large vehicle -the ditch had been obscured by leaves.I was stuck in a remote location alone so I phoned Halifax my insurers who transferred me to the RAC. I spoke to a man who took 4 attempts to understand my mobile number and who managed to take 168 pounds of my debit card immediately as I am not a member. He said someone would attend within 90 minsAn hour later as I had heard nothing I recalled the RAC and spoke to a woman who told me everything was in order and they would have someone with me in 30 minsAfter 40 mins I called back and spoke to another woman who said they had repeatedly tried to call me but they had the wrong number- she then read out her number from the phone in front of her and said their original dispatcher had put an extra digit in and she would put my call through again and upgrade it as I had been waiting nearly 2 hrs in the cold .Next I got a call from their roadside team who said they would be at least another hour. In desperation I phoned a garage randomly from Google who dropped everything and were with me in 20 minsI cancelled RAC as soon asI had phoned the garage but am still charged 168pds Staff I spoke to were incompetent as they could not even get a correct phone number from me,indifferent and without any customer care DO NOT JOIN THE RAC
Helpful Report
Posted 6 years ago
Tried to take van insurance out only to be told they could not offer us any due to van having a speed limiter on it. A limiter not a speed enhancer. This was because they didn’t know anything about them yet their website clear states a limiter can reduce premiums so they must know about them! Also their telephone lines are awful. Grew a beard in the time it took to listen to all the precrecorded blurb only to get cut off and have to listen to it all over again!
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Posted 6 years ago
I wish I could give 0 stars! Do not use this company at any cost. Total and utter cowboys. Even the contractors told me they are the worst recovery service. Green flag seem to be the best and cheapest, thats who I have moved to. Screw you RAC! Bunch of clowns!
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Posted 6 years ago
Awful company to deal with - I've been a member for more than 10 years and recently needed to call them out. I was given an expected time of arrival which wasn't kept and then had a call from another recovery company saying they'd be with me in half an hour. When they didn't arrive I was told by the RAC that I was looking at another 2 hour wait. In the end I had to sort something out with a family member to get me and my car home. Effectively they left me as a lone woman stranded miles from home at night. When I tried to to complain, the information I was given was completely different to that given to me on the night and when I questioned this, I was effectively told to stop bothering them. Truly shocking customer service.
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Posted 6 years ago
Absolutely shocking, Waited 3 hrs . Quick enough to take you membership money however not quick enough attending when you need them . Ps in all honesty I would advice to look els where. No stars from me although I had to click one to be exsepted to write my review . This review is from a hard working community nurse.
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Posted 6 years ago
Don’t use r a c for car insurance they are a total disgrace and a con my wife had a micra monthly payment £24 she had two months left she got a Megan at Christmas that car is a wee run around cost £1000 they then decided to say to her your insurance has went up to £86 a month a increase of £62 for a car that was less value and the same engine size I asked for a breakdown on how they come to this they refused me it by saying it’s not allowed I said I want a breakdown of why it has jumped up that much they still said no so if any of use are looking to get a quote do your research cause if you look at there reviews you will see this company is a con for ripping people on I hope use forward this on or tell your friends not to use these idiots I have emailed rouge traders as well as there are loads of complaints about this Micky mouse company please stay away from them they will only con you out of money and won’t help you in anyway
Helpful Report
Posted 6 years ago
I received my renewal notification (annual membership) before Christmas. This showed a 16% increase in cost despite my not having made any call outs. My renewal is automatic and I have attempted to cancel my telephone several times since 31st December but the calls have been queued and unanswered after lengthy waits on each occasion. I submitted a complaint by email on the 2nd January which would be dealt with within 5 working days. No response has been received and I have attempted to call and cancel to no avail. Another complaint was submitted to day but I wont be holding my breath. The RAC is an absolute disgrace!
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Posted 6 years ago
disgusting service don’t bother using them !!!! Had to call out rac due to a tyre blow out as my car is a new car without a spare wheel. Was told they would be with me in half an hour. They sent someone to ely after telling them 5 times we were nowhere near Ely we were in Harlow. After an hour sent someone from peterborough over an hour away from us. After 2 hour wait in a Dangerous spot On an unlit Roundabout under a bridge on a slip road we still hadn’t had anybody come and had to resort to driving it home with a blown tyre. They finally sent someone from Braintree who works at sawbridgeworth and he arrive an hour after we managed to drive home at 5 mile an hour 8-10 miles down a dual carriageway just to get ourselves to safety. Now they won’t even refund d my money so I can take cover with a reliable company. Disgusting service do not use this company Case number of my complaint is UF47476103. Refused a refund!!
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Posted 6 years ago
I'd like to share my first day as an RAC customer, Having broken down on the 21/12/18 at 1330 on the M25 I and having no cover as I had only brought the car a few weeks before, I chose to call RAC as I believed RAC to be a reliable and trustworthy service that was just as good as the AA, but boy was I wrong. After speaking to an RAC representative I was told it would cost £150 to send out a RAC patrol to try and fix my car, if not a tow truck would be needed to get me and the car to 50 miles from that point, also I would have 12 months free breakdown cover, the RAC representative said it would take no longer than 60 minutes, I happily agreed and paid the £150 fee. After 60 minutes and no RAC patrol I received a call that I did not answer as I was looking at the engine of my car, that number left a message but no information, just background noise so I didn't think anything of it, So after another 20 minutes I called RAC to ask where the RAC patrol was, I was then told that waiting time had increased to 4 hours, not happy with this I asked why am I only now being told this now and especially after paying £150 for the service, I was told the RAC representative should of told me this but failed to, and also leaving no message was another bad example of RAC 's practices, I was told someone would call me back regarding the miss-information that was told.....I never received that call. Eventually after 3 hours more of less a RAC patrol turned up to look at the car, he soon decided that it was un-drivable and would need a tow truck, I agreed and was told it should not be too long, I waited an hour and called RAC for them to tell me that it would take 2 hours and that I should of received a call telling me this...again I never receive that call. After 2 hours I called RAC to ask where the tow truck was, I was told it would take another 45 minutes, after 45 minutes and still no tow truck I called RAC to be told that the tow driver will call me for an update, after 10 minutes he called to say he will be 30 mins. The tow truck arrived at 10pm to load my car and take me home. Now from breaking down at 1:30PM and finally getting my car towed at 10pm is shockingly bad service and completely unacceptable by RAC standards, I believe I was told wrong information just so I paid a fee with no real timings or updates, If I had the truth from the beginning I would of never paid the fee and went with a more reliable service such as the AA. Will never use or trust them again .
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Posted 6 years ago
Never left a review before but after being a member of the RAC for over 12 years and had only had to use them twice, this second occasion leave me angry, disappointed and disgusted in their service!! Car broken down outside the house over the holiday period and because it was a snapped belt could not be driven with no power steering or brakes so needed recovery to my local garage a mile up the road. Arrangements were made to phone the RAC back and recover the car when my local garage was open again after the holidays. It's been two days now and despite a number of calls to both the RAC and their recovery contractor my car is still sat there waiting to be moved. Been promised many times that someone will be there in 50-60 minutes and even once told they were only 15 minutes up the road, but still didn't turn up after 90 minutes. I've been promised 6 times over the past 2 days that someone is either on there way or will be with me!! I have put a complaint in but just had the usual standard reply saying that they will look into it. One comment in the reply has to be a joke as it reads : "I understand that this experience may have affected your overall impression of RAC. However, I remain confident that should you require our assistance at any point in the future, this will be up to the normal high standards that we pride ourselves on" I have lost complete faith in anything that the RAC tell me on the phone or state in an email. I've paid the RAC £1000's over the years and have had nothing in return except excuses and poor service. Just contacted a small local reliable recovery guy who has arranged with me to collect my car tomorrow and take it a mile up the road for a minute fraction of what I've paid the RAC over the years. Certainly wouldn't recommend them and myself and family members will certainly NOT be renewing any RAC memberships in the future. I do question the word "Royal" in their name as I'm positive it stands for something a little different that we might chuck out in the bin!!
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Posted 6 years ago
A lady who Is a vulnerable elderly lady called the RAC to come out at 1am due to a flat battery was told it was a 4 hour wait time - I think this is disgraceful
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Posted 6 years ago
Called them at 3pm on a cold Friday when my car wouldn't start 14 miles from home, only to be told that it would be at least a 5 hour wait. Having read the horror stories online, I made other arrangements. RAC claim 30 minutes on their website! What is the point of their service when they don't come when you need them?
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Posted 6 years ago
Your engineer come to us and said that we've put in wrong feul. We told him we hadn't. Yet he was very sure. He then practically left us with no choice but to pay 225 pound for feul to be pumped out only to find out the battery had problem and the car just needed to be jump started. Great job RAC whole day wasted and 225 pound down the drain and fill tank of feul.
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Posted 6 years ago
I have tried to contact rac 3 times now and been on the phone for over 3 hours. Their quick to take your money but if anything goes wrong forget it
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Posted 6 years ago
I had to ring RAC this morning at 6:03 as my car had broken down on a dark road. I was told somebody would be with me between 7:05 and 7:50 I thought ok that’s not to bad, I was in my pj’s ( only take partner to work) freezing cold, full of a cold myself, all alone, I decided to ring them up again at 7:21am to see where about they were, to be told no one had been dispatched to me yet, Luckly I got my car started and I only just made it home before it cut out again, I would never recommend these !! I should have NEVER LEFT the AA !!!
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Posted 6 years ago
Rac are a waste of money people who have been recovered in a good time should feel lucky. I had a flat tyre on my car and was unable to change it due to a bad wheel brace. Called rac told it would be about an hour. Ok I thought an 1.5 hours later got a call from someone who was given the job but he couldn't get to me for another hour. Ended up getting my father to bring me the tools I needed to do it myself. When I complained I got generic response basically saying sorry but that was it. Judging by the amount of complaints this is not unusual and is making me think how long I would have really waited. Been paying them for 2 years and never used them before. My advise is keep some money aside in case you break down and you can pay for a recovery truck yourself. I'll be doing this and keeping some tools in my car in case anything does happen to me again. There is not much competition for breakdown services so they really don't care.
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Posted 6 years ago
I have to keep 1 star otherwise not even that waiting since 9:24am and it’s 19:08 still sitting in a cold car at 2 degrees. RAC is absolutely waste of your money
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Posted 6 years ago
DONT USE RAC- the first time I used them, took 7 hours to get towed! Then the second time they didn’t even answer and I had to leave my car and walk home in the middle of the night and then the next day they was three hours later then what they had said and right now is the third time and I’ve been waiting for 3 hours and no one has showed up and my car has broken down on a main road which from 2-3 you can’t park there so I’m going to get a ticket! RAC are awful!!
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Posted 6 years ago
Called for recovery at 1715 was kept on hold 8 minutes then cut off when giving info about my problem recalled got info to operator was told response time 3 hours fair enough though not ideal...my phone was about goosed and weather atrocious eventually repaired fault myself informed rac was no longer required...about ten o clock i got callback to say assistance was enroute.... got another call 11pm from independent tow truck informed them call had been cancelled at 6pm so basically i would have been left 6 hours in freezing rain and car park i was in would have been closed and barrier down at 8pm fekn useless!!!mark
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Posted 6 years ago
Worst rescue motor company I was left in the middle of the night awaiting this useless company Be careful they are dangerous Avoid
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Posted 6 years ago
RAC is rated 1.4 based on 2,842 reviews