RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RAC have STOLEN over £146 from my card WITHOUT AUTHORIZATION. THIS IS PURE THEFT. IF you pay an annual payment with a card make sure you CANCEL the Card shortly afterwards and declare it as stolen . Then these arseholes CANNOT steal any more money from your card. A High Court case is now being prepared against them with compensation for the mini stroke they have caused me and unable to work over 3 months now. STAY AWAY FROM/THESE THIEVES !!!”

Helpful Report

Posted 5 years ago

“5.5 hour wait and still not arrived for a lone young female driver 209 miles away from home . Hardly any communication and what little was given was utter lies. 3hour wait 4hour wait they will soon be there , they kept saying..... Then was told to call the emergency services if they felt frightened,. You are beyond useless. DO NOT USE.......”

Helpful Report

Posted 5 years ago

“I had a no fault car accident and i am actually insured with RAC. They said they will deal with all even with my injury claim because it was someone bumped to by back. After one week without a spare car from third parties lots of looses because time off work. Week later I just cancel a claim and asked them to bring my car back to my home address because it's ridiculous how long take to arrange everything. Common they taking money for being useless. This same day I phoned third party insurance from the person who hit me and they look after me very well and very professional. This same day We have a hire vehicle and they arrange garrage to collect the car for repair. RAC is not a professional company. I am going to cancel my policy because paying for being treat like a idiot it's not point. Never recommend Regards B.”

Helpful Report

Posted 5 years ago

“I've been stranded twice in the last 3 weeks,with what has turned out to be the same problem,each time,many miles from home!. The RAC on each occasion has been brilliant,and the contracted out teams to get my car to the(same) garage and me back home ... excellent!!!!......I've been in the RAC for ever!!!, and not had any problems!! Of course,you can wait for some time,but hey, without them you could get really stuck!!!”

Helpful Report

Posted 5 years ago

“My wife was left stranded in a retail carpark for 4 hours, the communication from them was awful and very unprofessional, she even had them hang up on her. I will be leaving them after being with them for many years as their service has deteriorated massively over the last few years.”

Helpful Report

Posted 5 years ago

“Really slow service ! I have used other breakdown services in the past with an average call out time of about 40 mins but Rac membership was part of my insurance renewal so i though great ! Called them out today at 4.00 pm as my car had power fail due to broken alternator ! Really nice guy turned up at 7.00pm and towed me home to Norwich but 3 hours ! Really !! On a cold March evening you just want to get home wont be using Rac in the future !”

Helpful Report

Posted 5 years ago

“Patrol 5160 Lee... He rescued me. First class service from start to finish. The wait was less than an hour which is pretty good. Two texts and a phone call saying he's on his way. My problem was a wheel nut broke as I changed a wheel and I couldn't undo it. It was a bit tricky, actually broke his socket set handle, but he percevered. Really great service, Lee was friendly yet professional. Never complained, just got on with it. From start to finish it was a top service... Highly recommended.”

Helpful Report

Posted 5 years ago

“Left lone female by roadside for 4 hours. Horrendous customer service and was lied to about response time”

Helpful Report

Posted 5 years ago

“Rubbish.....4 to 5 hours to come to you!!!! Wondering why I pay for this service”

Helpful Report

Posted 5 years ago

“My car broke down at 9:50 pm. One of the wheels shared off (managed to get a photo). Called RAC and they couldn’t find my policy, I have been with them for about 20 years with the top cover that includes tow and onward journey. I do eventually find the policy number and called again.. On second call they asked me if I had an accident, if Ihit anything or another car, or if there was a path hall, then they said they can come for a call out charge plus tow charges and repairs, because it’s an insurance matter and it’s not covered by RAC. On third call they said it’s covered and they were sending someone in 90 min. Got text message at 10:50pm confirmation of the booking. After 2 hours I asked for an update (still the premium number to call and waiting 6 minutes with the music playing... this time said nothing was booked and they hang up on me! Worse service ever, in the middle of the night with 4 children in a car.”

Helpful Report

Posted 5 years ago

“I had taken out a yearly subscription with the RAC, I changed my car insurance which included RAC cover. I cancelled my subscription to the RAC and asked for refund. I had paid £84 and it had run for 3 months, refund amounted to £21.21, I asked why it was so little, and was told there was an administration charge of £44. Excessive? So check them out yourself before you sign up!”

Helpful Report

Posted 5 years ago

“Appalling service from this company. Having notified them we had broken down, we were subsequently left waiting for five hours. Then, on our final phone call, unbelievably, were told the RAC had given up trying to find us: this on a busy road close to Stratford upon Avon. However, even more worrying: last month I phoned to cancel our subscription. After an infuriating 40 minutes during which time an employee tried every ploy to retain my custom, they finally assured me the subscription was cancelled. Today I received a letter informing me that my subscription would be withdrawn from my bank, as usual. If I could award 0 for this appalling company, I would.”

Helpful Report

Posted 5 years ago

“If I could give zero I would disgusting service First phone call at 5pm after explaining my son locked his keys in van, Was told yes they could sort it out have specialist equipment, If not can get a breakdown vehicle out to collect him and van. What a load of rubbish and after being told I am covered on my policy for the service £165 later as only cover 10 miles my son was told would arrive at midnight. Now just be told between 2 And 3 in the morning What service is that he is freezing disgusting there is no point paying for this service 7 hours and still waiting I do NOT recommend this company spoke to 4 different people all said different information. They do NOT care about customers at all .”

Helpful Report

Posted 5 years ago

“Shocking service, I rang 2 and a half hours ago to report my breakdown, just rang them back to be told by a very unconcerned lady that the job hadn't even been allocated, I explained that since my first call my wife has taken ill at home and I need to get to her, she told me no patrols are available and to leave my stranded car make my own way home . Due for renewal this April,,,, No chance.”

Helpful Report

Posted 5 years ago

“My tyre popped on the motorway and they class it as an “emergency” as I have broken down in a dangerous location and eta was 45 mins,I call 45 mins later and they said they are on their way....it is now an hour an a half and still nothing,call again and they then say Iv been Mis informed and they will be with me in another 90 mins....90 mins have passed and still nothing....I wonder what they class as an emergency”

Helpful Report

Posted 6 years ago

“Refunds: Awful service - I have now been waiting 30 days for a refund, and I am told a different excuse everytime. The latest is that their process means that when you send them an email (and don't worry I have called countless times too) it takes FIVE days for them to acknowledge the email, and a further THIRTY days to reply to email. Yes, you heard it - THIRTY FIVE days to reply to am email. Then FOURTEEN days to receive the refund. That's FORTY NINE days (which I'm also not holding out any hope on). Staggeringly awful infrastructure, terrible processes, and customer service agents who make up to policy 'on the spot' (this was the latest set of proccesses I was told, I have been told two others beforehand noteably that my refend would take up to 14 days initially)”

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Posted 6 years ago

“It is now 20 hours !!! not even a call from them. Can you believe this??? They should be taken to court. Thank God, I managed to drive my car back home despite the smoke that was coming from the rear wheel.”

Helpful Report

Posted 6 years ago

“My 79 year old dad waited for 6 hours for a breakdown vehicle to arrive! When it got to almost 12 midnight my brother went to pick him up. Ironically the RAC turned up as they were leaving. Terrible service!”

Helpful Report

Posted 6 years ago

“Absolutley discusted! My 79 years old Dad broke down and waited 3 hours in a country lane, in the dark, receiving numerous messages saying someone was on their way! After 3 hours, at gone 11pm, my brother drove to pick up my dad, who had to return with the worry that he would have to get back to his car the following day, and wait again! He is 80 this week and should be looking forward to his party, not being stressed by you lot! You are happy to take his money! I am so angry! He doesnt deserve this terrible service! Discusted and will give very poor veiws on whatever site I can!”

Helpful Report

Posted 6 years ago

“Rac are the worst company to have key replace with they have a third party SORTER PS worst customer service ever the manager is soo rude and doesn’t want to pay for the claim I asked for the terms and conditions he put phone down on me several times. WORST EVER.”

Helpful Report

Posted 6 years ago

RAC is rated 1.4 based on 2,842 reviews