RAC Reviews

Name: RAC
Rating: 1.43

1.4 Rating 2,842 Reviews

10 %

of reviewers recommend RAC

Company Reviews

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Metrics

1.4

Based on 2,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

801 82 82 82

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102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for home start, however I needed help twice,never showed up,no reliable service. I don't recommend them to anyone.”

Helpful Report

Posted 5 years ago

“Car broke down this evening. Rang RAC. Seems they are now staffed by 12 year olds in the call centre. They didn't ask any of the usual questions about whether I was safe, or whether there were children in the car. I told them where I was. They promised to send someone within 70 minutes. Naturally no-one turned up. Temperature had dropped and I was getting cold and uncomfortable. Phoned again after waiting 2 hours and was told 11 p.m. was the new ETA, about 4.5 hours from original call. No-one had kept me informed. If I hadn't have rung, I would never have known. No explanation for the change, other than 'It's Friday night' . Don't think I would have managed another 2 hours wait, I would have frozen. Phoned again and made an official complaint. They said a supervisor would ring back. They didn't. Made my own way home in the end, and left the car. Rang RAC again and told them it was pointless coming to rescue me now. They didn't seem to care. Hopeless levels of service. Will dump them and move to someone else. Avoid.”

Helpful Report

Posted 5 years ago

“I spotted an amount for RAC cover on a credit card statement for a card I dont use - I dont have RAC cover. Rang to tell them to be told they had taken my payment for the PAST FIVE YEARS. Yes my fault - my credit card statement was one I didn’t check every month as balance was quite high. They refunded the latest one but wont refund the others even though I had breakdown cover with another company. They reckon I ticked a box to say they could take it every year. Operators rude and insinuating I’m trying to scam them .... I cancelled my sons policy that I had paid for him for the past 3 years and I wouldn’t use them again, so there rudeness has cost them custom. My advice would be to keep clear of them .... or if you do use them and cancel in later years keep an eye on your bank account as they can take your money regardless”

Helpful Report

Posted 5 years ago

“Don’t ever use RAC. European cover is terrible. We were without our car for almost a month because of their total incompetence-in the end threatened to report car stolen as nobody seemed to know where it was! They appear to routinely lie to their customers and do not bother to get in touch to explain. I have logged a complaint in detail which includes texts, phone logs etc which will have arrived in Bristol today requesting acknowledgment. Fellow forum users will not be surprised to know that nothing has happened. Watchdog next call I think!”

Helpful Report

Posted 5 years ago

“My daughter who is very anxious and broke down on the way to work at 10pm on a stretch of road that had no lights at all. She was alone and told the RAC this, yet they took three and a half hours to come and get her making her very late for work, but more to the point extremely anxious being left in total darkness. As a father, I find this totally unacceptable. Unfortunately, I was out of the country so couldn't come and wait with her.”

Helpful Report

Posted 5 years ago

“If I could I wouldn’t give them 1 star I have home start and rang to say they are too busy to come I said I want home start as that’s what I have paid for so they sent an independent men round when he turned up he said all he can do is take it to a garage it was 9.30 at night and I didn’t see the point I will never use rac ever again stay well away”

Helpful Report

Posted 5 years ago

“Just bought the full data check from the RAC. For over £13 they are telling me the car I want to buy tomorrow has had no previous keepers. It has 20,000 miles on the odometer, so that is clearly wrong!”

Helpful Report

Posted 5 years ago

“Problem with RAC make money out of my breakdown I have a personal cover with them for 1 years I pay!! and after few month I wanted to change my policy for business cover and they said that I can't have refund Or transfer part of previous payment money to new business cover!! This is robbery and awful service! Would recommend to anyone. 200110004153729 Thanks”

Helpful Report

Posted 5 years ago

“Worst company to deal with to date! After one of our customers broke down around 1pm on a saturday. It took until around 3am sunday morning to get them home, and that was without the vehicle they broke down in. Very poor service. Over 20 emails sent and 10+ phone calls over the last 9 weeks since complaining and still nothing been done. A total waste of a profitable business. Would never recommend to anyone!”

Helpful Report

Posted 5 years ago

“Used RAC for pre purchase car inspection. Used advance inspection. Absolute rip off. After the engineer inspected the vehicle - gave me all clear that car is perfect he couldn’t fault except 1 or 2 minor issues that I need not worry about. Received written report with more technical language. Purchase the car. Multiple phone calls and emails to RAC and complaints, never replied to any. Within 3 months car started giving problems with gear box issues, when the gear box was given all clear. Despite advance inspection, lot of things written in report as beyond the scope of inspection. If they can’t even find out that gear box is faulty, what sort of inspection is that. Moreover no answer to any of my enquires. Never use this rip off company.”

Helpful Report

Posted 5 years ago

“Headline: Even their OWN STAFF admit the RAC routinely lies to customers. (Review anonymous to protect the identity of the patrol.) My car broke down on the Thursday morning. I got to work and phoned the RAC, and arranged for a patrol to be with me between 16.45 and 17.45 that evening. This was my first ever breakdown, and I was pretty impressed with how easy the service was. Having waited beside my car for an hour and 45 minutes, I called the RAC at 18.30 to see where my patrol was, and got told that I was his next customer, and he should be there shortly. He arrived at 19.30. Despite the long wait, I was nevertheless relieved to meet the friendly patrol driver. That was, however, until he said ‘Look, I won’t be able to fix your car by the roadside due to the nature of the repair.’ That’s understandable, I replied, I just need to be taken home (”

Helpful Report

Posted 5 years ago

“TOTALLY AVOID THIS COMPANY. My car broke down on a Thursday in August 2019. It took over 3 hours for the RAC to arrive. The car could not be fixed at the roadside and was towed to the nearest RAC approved garage. The morning of the next day, the garage stated you were not equipped to fix my car, so I contacted the RAC to recover my car to Audi. They tried to charge me £119, but eventually stated they would not charge me. After numerous calls my car was finally recovered the following Wednesday by a third party which the RAC had palmed the job out to, Nearly a WEEK from my breakdown to actually recover my car 17 miles to Audi.”

Helpful Report

Posted 5 years ago

“This company is a joke. Bought a car that came with a RAC 12 months platinum warranty. After 6 months the car broke down, and it turned out that the turbo had gone and the exhaust pipe also needed replacement. Two garage (one affiliated RAC and one independent) confirmed the diagnostic (for which I had to advance the money) and said there was no way the damage could've been caused by us but it was a structural failure of the car's turbo. Yet, the RAC didn't trust their own affiliated garage and demanded the report from an alleged turbo specialist, which took nearly two weeks to complete before being eventually sent to the RAC. Now, their engineers are looking at the report (taking another week) after they had communicated a wrong email initially so it had been sitting in someone else's inbox for a few days. Meanwhile, we are without a car and they would only reimburse a car hire if and when the claim is approved, but then, fixing the car would be a matter of 1 working day. The people at the phone are mostly poor useless folks reading Ts&Cs at you as they have been instructed to do. As with most insurance this is absolutely useless when you are in need. I can't wait to see these old business models replaced in favour of something who truly is on the customers' side!”

Helpful Report

Posted 5 years ago

“Four to 5 hours waiting time for rescue is a joke but, not funny”

Helpful Report

Posted 5 years ago

“My ex partner used my bank account a year ago to pay for 12 months upfront. Last week they managed to take 160 pound from my bank (even though I'd changed card details) I rang them and told them they'd taken money from my bank for a renewal of a policy that's not in my name and I'm no longer with the person and I cannot get hold of her. They had the cheek to tell me I cannot ask or confirm the card details they have for a refund as I'm not the policy holder (but they are happy to take money from my bank) I finally get them to refund me but I have to wait 14 Working days to get it meaning they'd have my money in their bank for almost 3 weeks. I told them this was my 2 babies only money for food and I'm really struggling as a single father but that doesn't matter. Most places manage to refund in 3 to 5 days but they need 14 working days. Its a joke. Its been 8 days, I've had to go food Bank and apply for a electric voucher due to this. They don't respond to complaints and they are no help on the phone. We did call them out last year after a flat tyre and had to wait 7 hours with a 2 week old baby at the side of the road in November. I'm so annoyed, the bank won't help me and these are keeping my money causing me so much hardship I cannot even buy milk for my 1 year old.”

Helpful Report

Posted 5 years ago

“broke down and called at 1530.. couple of calls assuring me that they are on their way... last stated 2130, I thought that meant time, not the year. locals are bringing food parcels. it's time this disgrace of a breakdown service was closed. I urge you not to take out cover, renew, or take as part of insurance. insist you won't use them. only way to change is to go elsewhere.”

Helpful Report

Posted 5 years ago

“I live in Leeds and drove down to London for the weekend. Unfortunately, I had a flat tyre in Central London. I called up at 11 am ish to report the fault. I was being told, within 3 -4 hours it will be sorted. I chased up at least 3 times saying, I have a 3.5 years old little boy and stuck in Central London and wanted to get out of London and reach home (Leeds). In one of the chase up calls (I called), I was being told someone should be there by 1.50 pm. No one turned up, no one bothered give a call. So, I cased up again. I was being told, I would get a call shortly. Yes, I got a call, but, guess when, I got a call at 6.45 pm!! Worst ever experience. I would not recommend it to anyone. At 4 pm, I just found a mobile tyre fitter nearby who has changed the tyre for a premium price.”

Helpful Report

Posted 5 years ago

“On the hard shoulder of M 40 yesterday for 7.5 hours. 2 hours to come and confirm it was a tow job, then the fun really began. First tow truck couldn’t do cos stuck in park. His mate turns up and gets in neutral in a couple of minutes. Lies along the way. Even the Highway Patrol couldn’t shift their sorry backsides. Used to be good four or five star. Now total rubbish with morons on phone spewing empathetic platitudes. There I feel better! Avoid.”

Helpful Report

Posted 5 years ago

“Don’t ever use this Service I repeat Don’t use it! My car had a breakdown and I had to call for an assistance waited for 3 hours to get help. So then again my car needed to be towed, I had to wait for another 2 hours for a RAC patrol to tow my car. This was getting ridiculous and I could not wait any longer. I kept calling them for an update, and again I’ve been lied to. I’m never going to use this rubbish service again. Deserves less than 1 star.”

Helpful Report

Posted 5 years ago

“Don’t ever use RAC the service is terrible. my car broke down and I needed some assistance. I had to wait for 5 hours for them get back to me and fix the problem. The vehicle itself needed to be towed, so again I had to wait for another 2 hours for a RAC patrol to tow my vehicle. I kept calling for an update because this was getting ridiculous and I couldn’t wait no longer. I was being lied to again and again and therefore I will never ever use this service again!”

Helpful Report

Posted 5 years ago

RAC is rated 1.4 based on 2,842 reviews