“I would like to send a special thank you to Renault CMH Midrand for really being professional . I had previously serviced my car in menlyn twice but the service wasn’t as good as the one I received from Midrand
The communication was amazing
They even cleaned my engen 🙏🥹after the service
Arranged transport to and from work 🥹😊😊
They were fast at servicing and did an amazing Job
I am really impressed. Thank you Jaycee smith and the team for making my life easier May God be gracious and kind to you just as you were to me ❤️🥹😊😊”
“Having owned 2 Renault cars, Megane and Scenic respectively and being regularly serviced at Wearnes Service Centre, I hardly encountered many defects at all with both cars for the past ten years or more. Due credit must be accorded to your deligent and excellent service engineer, Dennis Ngan with his team of technicians for having always without fail been conscientious in maintaining their effort to service, timely repair and fruitful advice on the care needed for both my cars ever since.
It's indeed a joy and pleasure to enjoy almost hassle-less and trouble-free car ownership. Kudos to Dennis Ngan and his superb team of technicians.”
“Thank you - excellent customer care today. In two hours I was helped to find the exact car, test drive and complete the sale !!!
Can’t wait to receive the Renault Captur HyBrid.
The Customer care from Matt the Manager and Kevin & Serenity the Motability Specialists was first class and way beyond my expectations - I am down sizing from a Range Rover Evogue and the service was the same premium level.
Nothing was too much trouble:
Easy parking
Warm friendly welcome
100% product and finance knowledge
Nice coffee!!
Customer and not selling focused
Exact Demo car available to spec wanting to buy
All round - helpful, professional but friendly and focused on finding the car that was best suited to what looking for and in budget … even Bailey my dog was welcomed and taken care of whilst I took a test drive 👍
Highly reccomend team Wirral
Thank you all
Renault Wirral”
“Worst experience as an EV owner of a Zoe , 6 months no diagnostic still , the car is still in Timisoara , no skilled tehniceans and no willing support from the entire Reanult Group , my advise never buy an EV from Renault !
They are good in selling the car , after warranty they simply don’t care , the car have only 75k serviced”
“As a customer it is very rare that you cannot find an area for improvement, but that has been my experience with Renault Hayes. I want to specifically mention Courtney, who went above and beyond the call of duty in helping me with a couple of matters. Polite and professional service is a required standard, but I also experienced personal care which is very rare. Well done all and thank you !!”
“में अपने होश में रिनॉल्ट को सूचित करना चाहता हु उनकी कार up14DK0399 चलाते-2 अपने आप गियर छोड़ देती है दो बार मेरे द्वाराऑथराइज्ड सेंटर पर रिपेयर करनेका मुझसे 40000/- रुपए से ज्यादा लिया गया लेकिन समस्या ठीक नही हुई।
इसी कारण आठ बार रोड से गाड़ी हटाने का खर्चा किया
में एक एफिडेविट देता हू भविष्य में इस गाड़ी के ऑनरोड गियर छोड़ने से मुझे यापरिवार को कुछ जान या मान की हानिके लिए रिनॉल्ट जिमेदारहोगा”
“Have my Renault Kadjar serviced and MOT'd at Renault Hayes Van Centre. I received excellent service. The team working with Courtney is professional and customer focussed. With the extensive health check operated I feel comfortable to drive my Kadjar for another year. Service worth every penny.”
“Just finished the servicing, my servicing specialist Dennis did very good job on solve the noise problem. I have been do servicing with him for 6 yrs since day one. Nice job !”
“Dear Sir,
I am writing to bring a serious matter to your attention and ask for urgent intervention from your top management for a prompt resolution. The issue pertains to an incident concerning our new Renault KWID that occurred on 28th January 2024 at Sec 109, Gurgaon, during a relative's ring ceremony. We purchased the Renault KWID (vehicle registration number DL9CBD3799, chassis number MEEBBA003P9849540, Engine/Motor no. B4DJ423E009457) about 2.5 months ago from the Renault Mayapuri dealership in New Delhi.
Around 09:50 PM on 28/1/24, we departed in our white KWID from the venue en route to our home in Mayapuri, New Delhi, following the route suggested by Google Maps. The car had a sufficient amount of fuel to cover the distance between Gurgaon and Mayapuri, and more. The car unexpectedly and suddenly came to a halt in the middle of a local road off of Dwarka Expressway. There were no warning signs on the driver's dashboard, therefore we thought that the car had somehow unexpectedly run out of fuel.
In a deserted and poorly lit area, prioritizing the safety of two ladies and a young girl accompanying us, we decided to call an Uber. Leaving the car at the location to seek out a fuel station, we finally managed to obtain two liters of fuel from a scooty owner after some effort.
Upon returning to the car, our attempts to restart the ignition proved futile. Meanwhile sitting in Uber we contacted the roadside assistance service and provided our Car number, owner's name etc., and asked the person on the phone to track the car, as he kept insisting on sharing the chassis number etc., which was not available to us as it was in the KWID and not with us in the Uber. We were feeling unsafe to exit the Uber to retrieve the chassis number etc., and the roadside assistance service showed reluctance to send any assistance our way without this information. However, they told us not to worry about the car since it was new, and assured us that we would get all the benefits and cover; and when we shared the chassis number, they would send assistance there. My son-in-law was simultaneously seeking assistance from Uber, since we anticipated that the roadside assistance would take a long time to arrive if at all they came, and waiting there wasn't very safe. Still in that situation, we were fortunate that the Uber driver had towing equipment available to tow our car all the way to Mayapuri. We had confirmed with the roadside assistance services that it was alright to tow the car at that point of time and that we could share the other details later on.
The next day when we took the car to the Renault Mayapuri dealership, we were informed by the dealer that the engine had seized up, and the startling news was that there was no insurance coverage for the engine! They had never told us when selling us the vehicle that the insurance did not cover the engine. Apparently it covered everything but the engine! A week later, the insurance surveyor called me and noted that this was a case of an accident and reiterated that the engine was not covered by the insurance. To make matters worse, the dealer is saying that this is not covered by the 2 year warranty.
We find it perplexing that a new car is not fully covered either by insurance or by warranty, and we request proactive action to address this situation promptly. It is of much surprise to us how such a brand new car could put us into such a problematic situation. It compels us to believe that the car had a manufacturing defect already. It has been over 10 days since the car has been at the Renault workshop -- we are completely clueless about the progress and how / when our problem is going to be resolved. I am a super senior citizen (80+ years old) and it is a constant worry to me now that I had purchased the car to run it for a decade only to discover such an abnormal defect within a couple of months of purchase!
Needless to say, our experience with Renault has been very unpleasant so far, and I am hoping that you will take the necessary steps to correct this situation. I request you to seek a solution to our matter urgently.
Thank you for your attention in this matter.
Best regards,
Dilip Kumar Basu
Car Owner
A/19-D, MIG, Mayapuri Vatika Apartments
New Delhi 110064 (South West Delhi)”
“I have been going to Renault for servicing with for many years, and each and every single time, the process and results have been exemplary. This is largely due to the personalized and professional service extended by Dennis Ngan.
Personable, helpful and always cheerful, Dennis is always on hand to help and give advice. Even on days when he is on leave, he makes it a point to return calls and help with enquiries. From start to finish, Dennis is always there to see things through.
I would also like to give a shout out to the pantry auntie. Not only does she keep the pantry area clean, tidy and well stocked, her cheerfulness makes the waiting a bearable and even pleasant experience.”
“Serviced car from 2005 till now to receive good maintenance follow up from same service engineer, Mr Peh and the counter service receptionist, Ms Christin.
Polite and cheerful service in the morning and during payment. Attentive to correct charging by checking my service vouchers each time. Make my experience pleasant even when components breakdown to require replacement. Ensures shortest and reliable turnaround as well as contact me where timely recommendations requires my approval. I am impressed by their consistently excellent service attitude. Thank you Mr Peh & Ms Christin”
“Service consultant, Dennis Ngan has always been conscientious and meticulous in ensuring that whenever my car is sent for repair/servicing, he would never fail to amaze me with the extent of effort and dedication put in, to have the condition of my car in almost immaculate condition upon delivery. He has always been very patience and approachable in providing advice even though he may be very busy attending to other customers during the peak hours period at time.”
“Renault Hayes Van Centre has always been great for all my needs...Courtney is consistantly going out of his way to keep my 'Traffic Business Class' running and looking perfect...he's also, good at keeping my costs to a minimum whilst throwing in loads of extras. Being an avid long term motorist, I can truly say that, the whole team here are very competent and friendly...worth travelling from the heart of central London to be served by them...no doubt, you'll see the difference if ever you end up going there yourselves. All the best guys, Saleem.”
