“Terrible experience trying to trace boots that I have paid for .
They won’t reply to any of my emails !
Very stressful !
I’ll never use this site again 🥴”
“Ordered dress too big problems tryin g to return parcel due to order still saying processing customer services gave me address to return back to and sent back paying own postage they still saying bot received …will never shop with them again”
“Ordered a dress that is too big but it seems impossible to return it as they still have my order as ‘processing’ when it was delivered over a week ago.
Have emailed customer service but as yet no response”
“Received goods bear no resemblance to those pictured, extremely poor quality and exorbitantly priced considering the shoddy product. On contact was faced with a stream of lame excuses and a farrago of misdirections.”
“I bought sunglasses using Secretsales website and had delivery from a third party. I have returned the sunglasses and now having difficulties getting my refund. All communication is through Secretsales to the third party. Its now over 3 weeks of emails and still no refund. Its now getting ridiculous dealing with Secretsales.”
“Poor retrn service and policy
Discourage me to shop from this website ever again.
Pals, please learn how to make business in the 21st century. Asos can give you a good advice”
“Trying to get a refund - their policy says 3 - 5 working days - not so. Contacting customer services - no success. Worst online experience ever. Will never use again”
“I’ve used them a couple of times and never had any problems - good quality items, great price, and delivered by the date they said they would be delivered by. I saw some terrible reviews on here, and nearly thought about not using them for my recent purchases, but went ahead, and said if it was all good, I would come on here and post a positive review - so here it is - all good.”
“Just not worth the hassle. Yes they are competitive but so are others who are also able to offer customers a service too. Wrong sizes or out of stock is commo place. Their stock system just isn't fit for purpose. Customers service is none existent. your email are ignored and goods fail to arrive after you've been charged. Chasing for a refund is a nightmare. I've bought around 20 items over the last 3 weeks and I've had problems with 40% of the orders. I will never never use them again...”
“If I could give zero star I would. Bought 7 items, the day they meant to be delivered I track them and none of them even got dispatched. Of course I made enquiries, received automated reply. Eventually later on the day I received emails stating the they would refund me. Absolutely ridiculous, that was the actual email: "you have been refunded as we speak" that's all. Not even an apology that they couldn't fulfil a single item out of the 7. What a joke, absolute amateurs!!”
“The package arrived opened and one item is missing. The Customer Service is taking so long to sort this out and been totally unhelpful so far. I will open a dispute with my bank.”
“Returned some expensive sandals in May and have proof that they have received them,and I'm still waiting for my refund. They don't reply to my many emails, I would not recommend or buy from them again. They haven't heard the last from me..”
“I purchased one pair of boots. They sent the wrong size. I emailed them to arrange a return and exchange but they hardly reply to emails. Avoid shopping with them..!!!”
“Bought 3 pairs of jeans. no of them fits. have to return but the return button on their website doesn't work. very bad purchase experience! never use it again”
“submitted an order with number of items back in March and generally you never get all in one go they always come at different time. One item never arrived and under there sight it says delivery in progress. Given it has been sometime I reached out to them to see what had happened only to find out not only I am not getting this item but also I am charged for it where they are not taking any responsibility for not delivering.”
“Shocking. Ordered several items. Then paid for a returns label which did not arrive. Have been chasing by email with no response. Am now in a quandary about whether to just pay for the shipping to return the items but worried I’m throwing good money after bad. Do not buy from this site. It’s a scam.”
