“DO NOT SHOP AT SECRETSALE. I ordered a pair of boots 4 weeks ago and still waiting. It suppose to be delivered 3 to 5 days. Sent an email and a 'Chloe' responded saying it is in a collection point. Asked them to clarify as it supposed to be delivered to my home address. Never heard back. DO NOT SHOP ON THAT WEBSITE.”
“DO NOT SHOP AT SECRETSALE. I ordered a pair of boots 4 weeks ago and still waiting. It suppose to be delivered 3 to 5 days. Sent an email and a 'Chloe' responded saying it is in a collection point. Asked them to clarify as it supposed to be delivered to my home address. Never heard back. DO NOT SHOP ON THAT WEBSITE.”
“Once you paid and made order then forget about any amendments or etc .. they have no care Worst customer service. No hold on orders they are more interested in customer,s money rather helping them out. Never buy agin from them.
Think twice make the order with them.”
“The watch (skeleton automatic) I purchased for my husband for Christmas arrived about 2 1/2 weeks ago so I wrapped it up... When opened it wasn't working so we wound it up, it worked for around two hours then stoppedand a part in the back window was swinging around freely. The packaging was also inadequate for such a delicate item.”
“Bought an Anthony James watch. Total fake. Thought maybe old stock so price was cheap but no. Definitely fake. Disgusted. Won’t ever shop with Secret Sales again.”
“That's a joke even!! I paid £33.00 for a pair of boits, apparently it has 33% off...funnily enough...the boots arrived with the tag on...it was £15.00.....
What a huge disappointment 😞”
“All the items are not from Secret Sales, you get different parcels (even for different colours of the same item) from different vendors (Get The Label, Brown Box Clothing, and others), when it comes to return items you have to pay for returns, have multiple returns to pay for (even for a single order), and the returns process is clear as mud, and expensive. Its really not worth it .. There is no reason to use Secret Sales, the same goods are on other websites, cheaper and with free returns - they are just drop shipping things from other people and making your life miserable in the process.”
“Never again broken item after weeks. No refund after many emails and proof postage sent to them to confirm it had been returned at my cost.
They are a nightmare company. Dont use them.”
“Goods just haven’t arrived. Can only make contact via email who promise a response within 24 hours.... it doesn’t happen. Order still showing as processing, no tracking and no response to my emails requesting information of my order’s whereabouts. Anyone that doesn’t receive refunds should not just leave a bad review in this site but take action, as I shall be doing. Pursue this company for acting fraudulently and do not simply accept that you have lost money. They need to understand that their company will be ultimately found out; their unscrupulous way of doing business will be uncovered.”
“AVOID THIS RIP OFF COMPANY AND THE CHICKEN NUGGETS ON EMAIL AS THEY ARE MINUS THE CHICKEN SO COMPLETE DIPPY EGGS!!!!
I have been going back and forth to kentucky nugget but they are as far gone as the chickens first lay, I returned my stuff ages ago still no refund and countless emails to the email handlers, they do not deserve any other title as they are utter usless.
I RECOMMEND ANYONE WITH ISSUES LIKE MINE CALL THE BANK AND REQUEST TO REVERSE THE TRANSACTION”
“Terrible experience trying to trace boots that I have paid for .
They won’t reply to any of my emails !
Very stressful !
I’ll never use this site again 🥴”
“Ordered dress too big problems tryin g to return parcel due to order still saying processing customer services gave me address to return back to and sent back paying own postage they still saying bot received …will never shop with them again”
