Secretsales Reviews

“ Stay away an absolute scam. Forget about returns not going to happen, and they charge you for the return anyway, so you end up with no product and no money, they should be taken down, absolutely disgusting. ”

“ This company does not do returns. Order at your own risk! I have ordered multiple times from them, I got the items I ordered but on two different occasions, I have tried to return two different orders and it has been impossible. I am no more ordering from them ever again. Trust is broken. What a shame! ”

“ Lovely boots but far too small and the bag is awful quality and looks cheap (unlike other Conka bags I've bought elsewhere) Been trying to return since Christmas ! Returns portal DOES NOT WORK sent emails ,tried phone number,which doesn't work and I'm stuck with £88. ”

“ Why are there so many Secret Sales's own web pages given over to having TROUBLE with their RETURNS PORTAL? Is this because THEY DON'T WANT YOU TO RETURN their goods? The portal just comes up BLANK! I've tried to contact them via email and received an automated ticket but NO FOLLOW-UP from customer services to reply. ”

“ Can’t get on the website trying to contact them regarding returns but all one gets is fetching data and this is after I inputted all the correct information for the returns can’t help but think it is a dodgy company. Not had any success to return the item and I do not think I will get any success to return this item. ”

“ Virtually impossible to return an item their on line returns portal doesn't work and then impossible to get hold of someone from customer services. Will never use again. Mega disappointed 😞 ”

“ The purchase arrived, but I needed to return it what a total nightmare you can not contact them by phone only email an when you go onto returns it does not recognise you so then you need to do live chat that has a few hours to get in touch with you but never does All I want to do is return an item but still am trying ”

“ All the items are not from Secret Sales, you get different parcels (even for different colours of the same item) from different vendors (Get The Label, Brown Box Clothing, and others), when it comes to return items you have to pay for returns, have multiple returns to pay for (even for a single order), and the returns process is clear as mud, and expensive. ”

“ DO NOT ORDER FROM THIS COMPANY. Save yourself from being STUCK with items that are useless. THEY MAKE RETURNS IMPOSSIBLE. Disgusting COMPANY. ”

“ Shocking. Ordered several items. Then paid for a returns label which did not arrive. Have been chasing by email with no response. Am now in a quandary about whether to just pay for the shipping to return the items but worried I’m throwing good money after bad. Do not buy from this site. It’s a scam. ”