“Was sent the wrong glasses which was an error made by select specs. When I tried to return them I was asked to pay an additional £8 plus postage! Eventually after several emails and much wasted time they realised their error and back tracked, however I was still left with a bill of £5:95 for postage.
Felt conned and ripped off.”
“DO NOT PURCHASE FROM THIS COMPANY. They sent my parcel to a completely different address that which I posted it to. Meaning it got lost in the system and I had to travel an hour to pick it up. No apology. No refund for the express delivery I paid for. No customer service whatsoever.”
“The glasses ordered were good quality and value for money. Arrived within the stated time period. I found this a lot better than the Opticians - no rush at all. A good experience all round and will use this Company for further purchases.”
“It was my first online experience of getting a new pair of glasses with me entering the specifics of my chosen frame and prescriptions for my lenses.
The site was very easy to understand and use. The online customer service was great and timely. The delivery was within the week and done with care. This is a great opportunity to use again and again which is cost-effective, good value for money and great range of spectacles to choose from.”
“I’m now awaiting delivery of my 3rd pair of glasses from Select Specs, I can’t fault their service, the wide selection of frames and ease of ordering from my own armchair makes specs shopping a breeze, oh yes, the prices are just fabulous too. Never had to return any so can’t comment on that. Why shop anywhere else.”
“For less than half the price of spectacles bought from my optician I now have 3 pairs, different colours and styles. It's worth waiting a couple of weeks for the delivery.”
“Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.
I then contacted the company through their chat service 4 times, where I was given excuses, such as:
"We have your frame, now waiting for your glass to be ready"
Two week passes by for the next excuse:
"We have your glass, now waiting for your frame."
However, even after receiving these responses, I did not receive any updates for another two weeks.
Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.”
“SelectSpecs gave me great customer service with an easy ordering process and clear communications about progress with my order. My prescription glasses were flawless and the price for such quality is unbeatable. I am very happy with my purchase.”
“Second pair of glasses, ray ban frames, discounted and with me in 5 work days, personal support from a very kind and informative Afua, just a fantastic service.”
“Easy ordering process , a huge range of frames to choose from and with good info on sizing etc - found a pair of glasses for under £10 so spent the savings on better lenses”
“Great Product-Amazing selection-Fitting was spot on and delivery was quicker than i was told.
I have been buying Select Specs for ten years now and would thoroughly recommend
them”
“I am always delighted with the glasses I get from Selectspecs, they are such good value and so stylish! They arrive very quickly and I am never disappointed.”
“Excellent service and prices.... Bought a pair of rimless specs and cant fault quality and price. Website easy to navigate and will definately use again.”
