“I gave them my frame so they could place new Lenses in them .After waiting 2 weeks I start chasing and they always said its in process - but after 1 month of waiting I cancelled my order. They didn't do anything I had asked them to do. Very poor service. Avoid this company.”
“Really awful experience. DO NOT BUY. Had a great experience on the website ordering, however I ordered my glasses almost a month ago and still in preparation phase. Accepted this as Covid related, and Select Specs offered a free pair of their economy glasses in meantime, sort of. They offered and asked me to send my preference for which frame I preferred which I promptly did. Zero reply, and despite a number of attempts to chase both my original glasses order and subsequent mid-term replacement I've had no reply. Zero communication from them. Incredibly dissatisfied customer.”
“Very easy and pleasant experience buying from SelectSepcs very easy to purchase from they have a wide range of frames at really competitive prices have tried different glasses companys online and SelectSepcs are by far the best I have found would highly recommend”
“I love everything about my glasses the colour the fit and the quality and I didn't have to wait long to get them even when in lockdown will be definitely be getting some more and sunglasses has well even my husband is on about getting his from select specs thankyou”
“Very easy to order. Glasses arrived in perfect condition with no problems at all. The prescription was was spot on. I will definitely order again. Highly recommend.”
“I ordered two pair of glasses both to the same prescription. One oair arrived all good. The second pair a pair of sunglasses arrived some 8 weeks later and were the wrong perscription. Customer service is poor as is communication skills. I recieved a refund but was told the mistake was mine (?) As THEIR lab had confirmed the perscription was correct which is impossible I could not see with them!!!! Despite their term and conditions saying they would refund the cost of returns postage they are refusing to comply with their own terms and conditions. My advice use Specs4less.com quick, professional and customer orientated.”
“I have now used SelectSpecs twice in the last 2 years glasses always sent quickly and always arrive as ordered i would highly recommend this company .”
“Fantastic products and fantastic prices! Bought a pair of glasses and a pair of sunglasses. Both were as seen on the website, sent in a lovely box each with cloth. They are perfect fit and i sent them my prescription, they were exactly how i needed them to be. Thank you so much, i will definitely use you again.”
“Sent review on Trust Pilot complaining about both sets of glasses from SelectSpecs. After 6 weeks from purchase, both sets of glasses the frames on both have come away from the lenses. Had a reply from SelectSpecs asking for order number. I replied with the order number and photos of glasses. Since then have had no reply!! Great customer service!!!”
“Absolutely awful service, ordered my spectacles on the mid April, still not here, and they have my sunglasses as well which I sent to help them get the pair I ordered right. Very appalling C/Services. So so disappointed, the 1st time I try a firm other than Specsavers....😡😡👎🏾👎🏾”
“My order number 1155495
I ordered my glasses on 27th April. The order status is still at the preparing lenses stage.
Surely it doesn't take 10 days to prepare lenses.
This is my first order and I am really not satisfied.
Are my glasses ever going to be delivered.
This is very poor service.”
“Amazing quality much better than expected fantastic customer service and very quick delivery despite issues with stock due to coronavirus was delivered within 3 weeks highly delighted with purchase and recommended to family and friends”
“Very easy to order I chose from a great range of styles and prices, scanned my prescriptions paid and specs arrived between 7 to 10 days. I think I have purchased about 15 pairs, like to team my specs to oufits, but I could never have done that going to Opticians. I hate the way Opticians try and force you to buy their specs. I have done this in the past as embarrassed to refuse but this time I thought NO not paying a fortune when Selectspecs can provide better prices.”
“I have previously been sold glasses costing well over £200 by opticians on the assurance that ey will fit me perfectly, only to find that they actually cut my face. I love the information on the select specs site about glasses to suit my face shape but also about how to compare the size of my older glasses with their glasses. I’m amazed by the huge range available. Even their budget range (£15) is exciting. I found it really easy to fill in the details of my prescription and to follow through with type of lens etc. I have now ordered several pairs of glasses and my shopping experience has been all good. I often have compliments about my glasses. I won’t ever go back to buying glasses from an optician again.”
“My prescription is outside the "normal" range so a pair of £15 glasses was not available, I had to pay extra to get the lens I needed and was advised I would need to wait a few weeks for them to be made up. I was pleasantly surprised the glasses were well made and were delivered with the advised timescales. Although I had to pay more for my freaky lens they glasses are very good value much cheaper than my usual optician would have charged. I will be using SelectSpecs in future.”
