“Ordered in January did not recieve until March damaged and incorrect prescription. Then resent to correct and have not received back, all emails ignored. And now they are refusing to send at all. #AVOID#”
“After ordering 4 pairs of glasses from select specs on the 13th of December and receiving a confirmation email the same day saying that my order will be delivery between 7 and 10 days. I waited nearly 4 weeks before select specs emailed me to ask me if I had ordered 2 pairs of reading glasses and 2 pairs for the computer. I replied yes as that’s what my confirmation email says and thats what I paid for, I was very confused as to why I got this email and no glasses. a few more emails later select specs told me that they have emailed me and phoned me before to check that I wanted the ordered that I had placed and paid for. (If I had wanted a cheese burger and fries I would have ordered from a takeaway, as I wanted glasses I tried select specs, on reflection that wasn't such a good idea). I explained to them that I had not received any emails in spam,junk or other from them and my call log didn’t show any missed calls. At this point I explained that the glasses had come down in price in the January sales but select specs didn't offer me any discount, any acceptable explanation or apology so my order just got cancelled. Having experienced this I cannot recommend select specs as I do think everything I see in thier advertisements would be inaccurate.”
“The prices Selectspecs promote are totally untrue in reality. Can be a lengthy enough experience finding glasses, but Selectspecs make that journey a disappointing waste of time. The premise seems to be wooing customers with an initial offer of something like £6 for a pair of glasses, that starts growing and growing in cost as soon as you might want something like lenses or a prescription to match them. So for example, a fairly basic pair of glasses I selected for £6, became £20, then over £30 -for the same glasses. If this wasn’t bad enough, a few hours later I received an email from Selectspecs demanding a further £30 to actually make my prescription work. So that’s over 10 times the cost of what was initially suggested. Had these myriad of extra costs been more honestly displayed from the outset of my customer journey, I simply would not have wasted so much time and sought glasses from elsewhere. But clearly the idea was to sucker me in and only reveal added costs later down the line, which seemed unfair and poor conduct. So I took issue with this and phoned up their customer services. Whereupon I was quite literally laughed at during one stage of the conversation. So after having so much time wasted and being disrespected by this company, I hope my review might save others a similar loss.”
“The glasses came within two weeks, when they arrived they were in perfect condition. Clearly time had been spent on crafting them and the uv light protection layer is visible and WORKS.
Excellent quality.
I will purchase again and recommend.
Customer service very polite.”
“Just replaced my sunglasses 🕶️ the other day signed into easy specs picked a bargain pair paid extra for quicker delivery. Totally worked specs delivered when they said they would really good experience thanks 😎🏴”
“Was sent the wrong glasses which was an error made by select specs. When I tried to return them I was asked to pay an additional £8 plus postage! Eventually after several emails and much wasted time they realised their error and back tracked, however I was still left with a bill of £5:95 for postage.
Felt conned and ripped off.”
“DO NOT PURCHASE FROM THIS COMPANY. They sent my parcel to a completely different address that which I posted it to. Meaning it got lost in the system and I had to travel an hour to pick it up. No apology. No refund for the express delivery I paid for. No customer service whatsoever.”
“The glasses ordered were good quality and value for money. Arrived within the stated time period. I found this a lot better than the Opticians - no rush at all. A good experience all round and will use this Company for further purchases.”
“It was my first online experience of getting a new pair of glasses with me entering the specifics of my chosen frame and prescriptions for my lenses.
The site was very easy to understand and use. The online customer service was great and timely. The delivery was within the week and done with care. This is a great opportunity to use again and again which is cost-effective, good value for money and great range of spectacles to choose from.”
“I’m now awaiting delivery of my 3rd pair of glasses from Select Specs, I can’t fault their service, the wide selection of frames and ease of ordering from my own armchair makes specs shopping a breeze, oh yes, the prices are just fabulous too. Never had to return any so can’t comment on that. Why shop anywhere else.”
“For less than half the price of spectacles bought from my optician I now have 3 pairs, different colours and styles. It's worth waiting a couple of weeks for the delivery.”
“Unfortunately, my experience with the company was not satisfactory. Despite placing an order a month ago, I did not receive any response after sending multiple emails.
I then contacted the company through their chat service 4 times, where I was given excuses, such as:
"We have your frame, now waiting for your glass to be ready"
Two week passes by for the next excuse:
"We have your glass, now waiting for your frame."
However, even after receiving these responses, I did not receive any updates for another two weeks.
Ultimately, due to the long delay and lack of communication, I had no choice but to cancel my order, and now I am left without the glass I had hoped to receive.”
