“Changed address, got confirmation in writing of updated account with new address yet glasses still sent to old address and now refusing to give me a full refund even though it's their mistake! I have a long trace of emails and I will take this further (trading standards/ombudsman) as I know my rights as a customer and I don't have £100 to throw out window that's why I'm trying to save money. They want me to place another order and all I want is a full refund as I need the money to now go to Specsavers and get glasses without this hassle!! absolutely disgusting service! Still waiting full refund and the saga continues but I am sat here in shock!!”
“I hate leaving negative reviews, but I had to come and write this one.
It's been 3 weeks since I ordered my prescription glasses.
First time, the parcel got lost by their most terrible delivery partner, Yodel. Then after waiting for 2 weeks seeing the same status on Yodel's website, I called 3 times Yodel and then found out that the parcel is probably lost. Then I had to call SelectSpecs and explain the situation. They said they will send a new pair. It's been 1 week, I haven't got even a tracking number. I asked them to send it before Christmas and they said it should arrive before Christmas. I have no hopes, though.
I would highly tell you to DO YOURSELF A FAVOR and spend a little bit more money and go with a better glasses company.”
“select specs good prices quality glasses very friendly staff
allways plight and good service keep up the good work
thanks Robert from Minster in thanet”
“Hi
Beware: unless SelectSpecs do the eye-test they will NOT confirm the glasses purchased are for VDU use; a common requirement for you to be reimbursed for work glasses.
On my first visit I made it clear I was purchasing a pair of glasses for VDU work and close reading and as they were for work I had an opportunity to reclaim the cost. The staff member said this was common and they do it all the time. The staff member was really helpful going through the +ves/-ves of bi and variable-focals with my prescription (printed on a card from another opticians). I chose a pair.
When they were ready, I went to collect them and paid for them. Unfortunately the printer was down, so they were unable to provide confirmation the glasses were for VDU work. They were very apologetic , but said come back and we will do it for you.
I paid for the glasses.
A third trip was made, but unfortunately the shop had closed early.
On the fourth trip, the electricity was out, but they said they would email the confirmation and asked which of their opticians had done the eye test. When I was said none as the eye test was done at a different establishment. They said they won't confirm the glasses were for VDU work. I had to go to the optician who did the eye-test as only they could know I needed glasses for VDU. The fact they had my prescription and had made up the glasses to the prescription was irrelevant!”
“Select specs website is so easy to use good choice of frames and lenses.once you've uploaded your prescription it's so easy.glasesses come all ready to wear and fraction of cost of normal opticians”
“Beautiful pair of glasses, first time ordering from Select Specs, I am pleased with the ease of ordering and the quality of my glasses .
I have already recommended this company to friends and family, I have no hesitation in recommending ti everyone.
I will certainly order again when needed.”
“I first ordered two pairs of prescription glasses on 24th July 2022. The glasses arrived on or around a week and half to two weeks later.
Both pairs of glasses arrived faulty.
I had ordered the glasses to be coated with just the free standard clear coating. Both glasses, however, had been coated with another coating, later confirmed to be anti-glare. This was obviously a mistake and had not been picked up in quality control.
The main problem I had with both pairs, though, was that the lenses had these strange dots/marks/speckling on them that I had never seen on a new pair of glasses before.
One of the pairs also had an arm that was quite loose.
I first contacted Select Specs on 9th August 2022 about these issues and had to email pictures of the faulty lenses. A replacement order was put in but, unfortunately, one of the pairs was no longer available, so I had to choose a new pair.
The replacements arrived and both of these were also faulty. One had the right coating on this time, but another still had an anti-glare coating put on by mistake. Again, this had slipped through quality control. The major problem, though, was that both glasses still had these strange dots/marks/speckling on the lenses.
As this was the second time I had received faulty lenses, I decided to opt for a refund this time and first contacted them on 28th August 2022 about this. Initially, the customer service representative sent me an incorrect returns form that only included one pair of glasses on it when I had explained that I would need to return both. There was also a further complication. When the replacement order had originally been arranged, I was told that I didn't need to return the original faulty glasses. However, upon opting for a refund, I was told I would now have to return the original faulty glasses after all, along with the replacements. It took several attempts to finally get an explanation as to why I now had to do this.
In the meantime, I read up on Select Specs' refund policy. This is quoting directly from their website:
"Should you wish to obtain a refund for any reason, the cost of the frames and lenses, or in the case of a reglaze the cost of the lenses will be refunded in full, postage costs are non-refundable".
What this meant was that I would not be getting my full money back. Even though Select Specs were at fault, and not me, and I had been supplied with two sets of faulty glasses, I would still not be getting the full money back I had originally paid and would end up out of pocket. Reading this, I decided to change my mind and opt for a further set of replacements. This was eventually arranged on 2nd September 2022.
A parcel arrived today, (13th September 2022), again with severe problems.
Both pairs of glasses had been shipped to me in one parcel but for some reason the courier, Yodel, had to repackage the item during transit. When the parcel arrived, only one pair of glasses was in the parcel. The other pair appears to have gone missing and become lost in transit. So, one of the replacement pairs has failed to arrive.
To make matters worse, the pair that has arrived is once again faulty. Once again, the lenses have these strange dots/marks/speckling on them.
I am forced to come to the conclusion that Select Specs' manufacturing standards are not particularly high as I have never, ever bought a brand new pair of glasses that has these kinds of marks on the lenses before. I also have to comment on their quality control. 3 separate sets of mistakes have been made with 3 separate orders. I am forced to question whether they actually have any quality control.
Also, I feel I should point out that with a lot of the glasses I have received from them, smudges and other dirty marks were present on the lenses. Fortunately, these could be wiped off with the supplied cleaning cloths. The strange marks that I've previously referred to, though, don't wipe off with a cloth.
So, my overall experience of Select Specs is not good. I first placed an order on 24th July, it's now 13th September and I am still without a pair of glasses I can use.
I've emailed them about the latest problems and I'll have to wait for them to get back to me. I just hope this matter can be resolved to my satisfaction.
Given everything that has happened though, (and the quality of their lenses) it is highly unlikely I would use Select Specs again.”
“They sold me a faulty product which I had to return within a couple of months, yet they refused a full refund - leaving me out of pocket by 2/3 of the value of the product.
If you are buying a cheap product it may be the worth a gamble, but if you plan to spend for something premium better to go to another retailer.”
“Love my specs, 2nd purchase, this time with tinted lense. They arrived within 2 weeks, I believe I have a tricky prescription, one long sighted and 1 shortsighted eye, but vision is perfect, very happy customer,”
“Pleased with prescription sunglasses, but very disappointed having to wait 5 weeks for delivery, and no notification about delay when ordered. Won't be using this company again. Quicker to go to high street opticians and probably little difference in cost.”
“I must admit I was not sure ordering prescription glasses online was safe as I worried the prescription would be wrong. How wrong was I 🙂
I order my first glasses which came on time, prescription was in point, quality frames and cost me £11.00, £5 was for shipping, such glasses would cost me £50. I then ordered prescription sunglass which came in time for my holidays, again on point and the frame look fab, these would normally cost me £85 costed me £45 with shipping. My husband was impressed so ordered his glasses and he loved them, and has asked me to get him another pair. To be honest this is now the only way I will order my glasses in the future as I can trust Selectspec to get it right and they have a host of frames to choose from at affordable prices. Job well done guys 👍🏼”
“Very terrible customer service
Very terrible customer service, no response to emails or any action taken via phone! I would warn you to stay well away from this company, better off getting from local opticians then deal with the heartache and stress SelectSpecs have caused! Dodgy”
“The rice is cheaper than any other optician they look good, feel comfortable, all the coatings are in with the cheap price, excellent delivery.....perfect.”
“Selectspecs have a large range of glasses reasonably priced process, will order more in future very pleased with everything.
Good communication great value, and Excellent service I'm even thinking of ordering some sunglasses.”
