“Select specs website is so easy to use good choice of frames and lenses.once you've uploaded your prescription it's so easy.glasesses come all ready to wear and fraction of cost of normal opticians”
“Beautiful pair of glasses, first time ordering from Select Specs, I am pleased with the ease of ordering and the quality of my glasses .
I have already recommended this company to friends and family, I have no hesitation in recommending ti everyone.
I will certainly order again when needed.”
“I first ordered two pairs of prescription glasses on 24th July 2022. The glasses arrived on or around a week and half to two weeks later.
Both pairs of glasses arrived faulty.
I had ordered the glasses to be coated with just the free standard clear coating. Both glasses, however, had been coated with another coating, later confirmed to be anti-glare. This was obviously a mistake and had not been picked up in quality control.
The main problem I had with both pairs, though, was that the lenses had these strange dots/marks/speckling on them that I had never seen on a new pair of glasses before.
One of the pairs also had an arm that was quite loose.
I first contacted Select Specs on 9th August 2022 about these issues and had to email pictures of the faulty lenses. A replacement order was put in but, unfortunately, one of the pairs was no longer available, so I had to choose a new pair.
The replacements arrived and both of these were also faulty. One had the right coating on this time, but another still had an anti-glare coating put on by mistake. Again, this had slipped through quality control. The major problem, though, was that both glasses still had these strange dots/marks/speckling on the lenses.
As this was the second time I had received faulty lenses, I decided to opt for a refund this time and first contacted them on 28th August 2022 about this. Initially, the customer service representative sent me an incorrect returns form that only included one pair of glasses on it when I had explained that I would need to return both. There was also a further complication. When the replacement order had originally been arranged, I was told that I didn't need to return the original faulty glasses. However, upon opting for a refund, I was told I would now have to return the original faulty glasses after all, along with the replacements. It took several attempts to finally get an explanation as to why I now had to do this.
In the meantime, I read up on Select Specs' refund policy. This is quoting directly from their website:
"Should you wish to obtain a refund for any reason, the cost of the frames and lenses, or in the case of a reglaze the cost of the lenses will be refunded in full, postage costs are non-refundable".
What this meant was that I would not be getting my full money back. Even though Select Specs were at fault, and not me, and I had been supplied with two sets of faulty glasses, I would still not be getting the full money back I had originally paid and would end up out of pocket. Reading this, I decided to change my mind and opt for a further set of replacements. This was eventually arranged on 2nd September 2022.
A parcel arrived today, (13th September 2022), again with severe problems.
Both pairs of glasses had been shipped to me in one parcel but for some reason the courier, Yodel, had to repackage the item during transit. When the parcel arrived, only one pair of glasses was in the parcel. The other pair appears to have gone missing and become lost in transit. So, one of the replacement pairs has failed to arrive.
To make matters worse, the pair that has arrived is once again faulty. Once again, the lenses have these strange dots/marks/speckling on them.
I am forced to come to the conclusion that Select Specs' manufacturing standards are not particularly high as I have never, ever bought a brand new pair of glasses that has these kinds of marks on the lenses before. I also have to comment on their quality control. 3 separate sets of mistakes have been made with 3 separate orders. I am forced to question whether they actually have any quality control.
Also, I feel I should point out that with a lot of the glasses I have received from them, smudges and other dirty marks were present on the lenses. Fortunately, these could be wiped off with the supplied cleaning cloths. The strange marks that I've previously referred to, though, don't wipe off with a cloth.
So, my overall experience of Select Specs is not good. I first placed an order on 24th July, it's now 13th September and I am still without a pair of glasses I can use.
I've emailed them about the latest problems and I'll have to wait for them to get back to me. I just hope this matter can be resolved to my satisfaction.
Given everything that has happened though, (and the quality of their lenses) it is highly unlikely I would use Select Specs again.”
“They sold me a faulty product which I had to return within a couple of months, yet they refused a full refund - leaving me out of pocket by 2/3 of the value of the product.
If you are buying a cheap product it may be the worth a gamble, but if you plan to spend for something premium better to go to another retailer.”
“Love my specs, 2nd purchase, this time with tinted lense. They arrived within 2 weeks, I believe I have a tricky prescription, one long sighted and 1 shortsighted eye, but vision is perfect, very happy customer,”
“Pleased with prescription sunglasses, but very disappointed having to wait 5 weeks for delivery, and no notification about delay when ordered. Won't be using this company again. Quicker to go to high street opticians and probably little difference in cost.”
“I must admit I was not sure ordering prescription glasses online was safe as I worried the prescription would be wrong. How wrong was I 🙂
I order my first glasses which came on time, prescription was in point, quality frames and cost me ÂŁ11.00, ÂŁ5 was for shipping, such glasses would cost me ÂŁ50. I then ordered prescription sunglass which came in time for my holidays, again on point and the frame look fab, these would normally cost me ÂŁ85 costed me ÂŁ45 with shipping. My husband was impressed so ordered his glasses and he loved them, and has asked me to get him another pair. To be honest this is now the only way I will order my glasses in the future as I can trust Selectspec to get it right and they have a host of frames to choose from at affordable prices. Job well done guys 👍🏼”
“Very terrible customer service
Very terrible customer service, no response to emails or any action taken via phone! I would warn you to stay well away from this company, better off getting from local opticians then deal with the heartache and stress SelectSpecs have caused! Dodgy”
“The rice is cheaper than any other optician they look good, feel comfortable, all the coatings are in with the cheap price, excellent delivery.....perfect.”
“Selectspecs have a large range of glasses reasonably priced process, will order more in future very pleased with everything.
Good communication great value, and Excellent service I'm even thinking of ordering some sunglasses.”
“I ordered glasses for my dad, he wasn’t sure about the frames once they arrived, selectspecs were great offered a refund or replacement, we took a replacement, dad is now over the moon with his new glasses. Fast, easy and very reasonably priced process, will order more in future”
“Selectspecs have a massive range of glasses to choose from. Designer to cheap they’re all there. Great site to order on as well. Slightly longer wait for your order than usual but considering the amount of money you save over the high street it’s well worth the wait.”
“I made a mistake with entering my prescription, therefore the glasses were wrong. However, the girls at SelectSpecs sorted it out and replacements were sent without a problem.
Some of your customers seem to expect miracles and don't know exactly how long it takes to make glasses. It would seem that the word demand describes lots of people at the moment.”
“Where do I even start. I ordered a pair of Maui Jim Ohai prescription sunglasses on Feb 5th 2022. I emailed them a month later and they admitted they forgot my order and didn’t even start yet. They live the word sorry(which means nothing to them) then they told me I would get reimbursed for shipping and a portion of the glasses. Haven’t seen that yet. Todays date is March 5th 2022. I was understanding at first till I heard one excuse after another and what annoyed me the most is I would write an email and would be lucky to hear back in a week. Average time to reply is 5-8 days. And they live to throw you options of free glasses which I didn’t need instead putting the money towards the free glasses to the discount of my sunglasses. At no point in the annoying deal have I asked anything from them besides the product I ordered. They just kept offering but did nothing to the current order. My ordered failed quality control in April and they had to start over but hey they didn’t reach out to me I had to email them
First to figure out what was going on. So be prepared to be a baby sitter cause they won’t initiate conversation nor communication with you. But they will say sorry 100 times. I now finally got my pair of glasses on March 5 2022. And they send me matte black prescription lenses with non prescription Hawaiian lava lenses. What good is that gonna do me? On top of that they sent the lava lenses not attached to the frames. With no instructions or tools to do the swap. So you have been warned they don’t care about you or your time and needs. Your just an order. Communication sucks. How they handle things sucks and $400 glasses can come in pieces with no instructions. I guess I understand why they are downsizing and closed the USA branch and closed Canadas branch. I wouldn’t anyone doing business with anyone who doesn’t put their customers first. I have email after email to prove my statement. What a headache and nightmare. I wish I could put up photos on how things were sent and show you some emails.”
“Very good quality glasses and quick delivery. I was kept updated about the progress of my order regularly as well.
A great range of glasses. I normally have to have children's glasses, as I have quite a small face, so I was really pleased to see there are a variety of different sizes and styles to choose from.
I would definitely order from SelectSpecs again and the deal to get the cheapest pair free was a bonus!”
“This was easy to understand and follow, ordering was simple, standard delivery took only a week from ordering and they look and feel great—all at less than half the price of the high street, what’s not to like!!”
