“Stubhub is a scam! Bought tickets to my local OHL hockey team. Not only did I not receive the tickets I bought, when I contacted customer service… to say they were less than helpful is an understatement. They told me it was a “trusted seller” that was 14 hours ahead of my local time and they couldn’t review a refund. 14 hours ahead??? That’s not even in my continent. Who in another continent could have tickets to an OHL game. Not only were we not allowed in to the game we waited outside for hours in the cold and in rain with no result. They are not the same company they use to be. We have bought many tickets off of them in the past with no problems. I can assure you after this I will Never buy anything from stubhub again. Red was the worst customer service rep we have ever experienced.”
“I spent $400 on tickets to a show in Boston 2 months before the show.
1 Hour before the show calling doing what ever I can to get my tickets.
No Luck getting them. Stub hub said they will refund the money.
That was back in September it's now the end of November still no refund.
I have called and spoke to real people who all said they will get this taken care of.
Yep you guessed it no luck getting my refund.
DO NOT EVER USE STUBHUB ! RIP OFF ALL THE WAY TO YOUR SEAT!!”
“I purchased a parking pass but was denied entry when I got to the venue. I asked for a refund after submitting proof I was forced to go to general parking. Stubhub initially agreed to give me my money back but then recanted. Absolutely shameful!”
“They are a joke. They say they have a guarantee but it is just a lie. My tickets did not work for me and I was in the phone 8 different times with 9 emails and they never resolved if. Than they say that 24 hours before they will give you a refund or better tickets and of course that never happened. An hour before the show I got an email saying enjoy the show even though they knew the tickets never worked. Stay away from them.”
“Stubhub is a SCAM! They sold me tickets that were confirmed via email and they did NOT DELIVER the tickets. Stubhub LIED stating the concert was canceled when it was NOT. The LIE of a cancelled concert allows Stubhub the ability to not fulfill an order. But proof that the concert was NOT canceled was provided from the venue and acknowledged by Stubhub yet Stubhub still REFUSED to fulfill my ticket order. Concert tickets for this event subsequently increased in price by 4 times the original price I paid and Stubhub refused to fulfill their purchase guarantee to provide replacement tickets of equal or greater value. AVOID THIS SCAMMER!!!!!”
“This was THE WORST experience ever. Bought a ticket for a concert, was unable to transfer the ticket from Stubhub to my Ticketmaster account. Called and called Stubhub and they kept lying about everything, and they were unable to reach the "seller" of the ticket, who seems like a scam. Had to wait till the day of the show, come to find out, no ticket was ever there and there was no replacement either. Still waiting for my refund for the ticket. Joke of a lying company, avoid at ALL COSTS!”
“They took my money from a pending sale because their app was not functioning properly while I was attempting to cancel a sale. It never showed my listing as active. I explained this to them and showed screenshots. Use TickPick instead! This company makes so much money and has zero customer service.”
“Cancelled my tickets hours before event, offered substitute after 1 hour 30 minute phone call of me complaining and then only gave me 2 tickets and a $70 voucher not even making up the cost of the third ticket.
Absolutely ridiculous scam of a website.”
“I sold Boston Bruins tickets on StubHub. they provided very little information about how he buyer. they told me the wrong info about the buyer. they told me that I had to sell them on TICKETMASTER since that was the point of purchase. again they gave me the wrong information. the buyer put a calm of $280 against me for not sending the tickets. I was on the phone for hours between STUBHUBB and TICKET MASTER. they kept telling me to call the other. ABSOLUTELY horrible customer service. NEVER will do business with them again.”
“Bought tickets to a Darlene Love concert for Nov 30th. The concert was cancelled. I was told it may be rescheduled and the only way I could get my money back was if it was cancelled. They were rude and very short with me on the phone.
Will never use them again.”
“Yo compre tickets para fuerza regida 2 meses antes y el mero dia del concierto me dicen que mis tickets siempre no me los podian dar y me regresaron mi dinero los pendejos y mi hija se quedo sin ir por su culpa y mi dinero todabia no me llega que hasta 10 dias son una basura de compania”
“DO NOT TRUST STUBHUB
In May 2024 | purchased 2 seats for a Seahawks Vs 49's fame in 10/12/24 for $1676.41 from StubHub (electronic tickets) In July 2024 | purchased 2 Seahawks Tunnel Experience Tickets at $1000 each -$2000
total. Tickets into VIP section AFTER you get into the game. On 10/08/24 my 3-yr old grandson was sent via air ambulance for emergency medical treatment. Due to this, we did not travel to the game and instead exercised our option to resell the mobile tickets. On 10/10/24 l listed the tickets on the original site- StubHub. Within hours, I received emails that the tickets were sold and I followed the instructions to transfer the tickets. Email confirmation states the tickets were received by the buyer and l'd receive payment within 5 days. Also on 10/10/24, I rec'd another StubHub email stating that I did not provide proper tickets and the sale was cancelled which resulted in a charge of $600 to my credit card I had on file with StubHub. On 10/14/24 | called StubHub, spoke with Lakiya, Henry and Emmanuel-all of whom advised that the tickets I purchased from StubHub was invalid AND that even if I had traveled from Maui, HI I too would have been denied entrance. All Reps advised the case was escalated and a full refund is due to me. I made numerous follow up calls to StubHub and finally on 10/25/24 | rec'd 2
STUBHUB emails stating that refunds were approved and would be received within 5-8 days. On 10/30/24 | rec'd another email asking me to provide proof of tickets, an affidavit that I was denied entrance into the game and more. I recd an additional 3 emails thereafter regarding the same. I was unable to upload the requested info due to error messages 'systems were down.
It’s been a crapshow, run around. DO NOT
USE STUBHUB”
“I would rate this experience zero stars if I could. I purchased tickets advertised as a Disney Musical. Every confirmation I received specified it as such, and even my StubHub account listed it as a Musical. However, on the day of the event, I finally received my tickets—far too late in my opinion—and when I checked them, they actually described an orchestra concert. To make matters worse, the concert was not recommended for children due to its dark interpretation of the Disney story. This is a huge difference between a family-friendly Disney Musical and an event explicitly unsuitable for kids.
I immediately called StubHub as soon as I realized the issue. I spoke with a representative named Martin, who assured me it was likely a misprint and confirmed that the event would indeed be a Musical. He even stated that if it turned out not to be, I would be eligible for a full refund. Unfortunately, my worst fears were realized—it was a concert, not the Musical we expected. It was extremely disappointing for my 5-year-old daughter, for whom this was meant to be a special early Christmas gift.
I called StubHub again today, and a different representative informed me that the tickets were non-refundable. She claimed there was no evidence that my purchase confirmation listed it as a Musical, even though I provided all relevant details showing otherwise. This is incredibly frustrating and reflects poor business practices. I strongly urge others: do not buy tickets from StubHub.
I've included a screenshot of the original vs. what StubHub changed my account to show.”
“I put tickets with ADA accessible mark on them. Stubhub said it doesn't show on their side and so the buyer returned the tickets to them. Stubhub charged me $54 and won't return my ticket saying the tickets where voided. So they will not pay me $489 either. This is all a scam. They sold them and made money and charged me $54 on top of it. SCAMMED by STUB HUB”
