“Stub hub is holding onto our money and won’t refund it. The customer service people go in circles, put on extended holds and won’t support in any way. Do NOT buy through this company. We paid, realized the tickets were in the wrong city and filed a request to cancel. They are now holding our money and said tough luck”
“Complete joke, got 4 tickets to Porter Robinson concert. Could not transfer tickets. Called they had 8 days to figure issue out. Called 8 separate times. Day of show still no tickets said they could do nothing untill 3 hours to show time. Tried to contact seller but phone number was no longer valid. Said they would replace tickets under their policy.
Got email to chose alternate tickets. Just get message no tickets are available. Customer service is inept completely useless. Had to get tickets through another vender. Avoid these guys. Their refund policy is a scam, guaranty is useless unless you want a 100% guaranty you'll get screwed.”
“StubHub sells things they don’t even have access to, charge an exorbitant fee to do so, and then hold your money hostage — even when your order doesn’t arrive by the date that they clearly stated on their own website. You are taking a big risk every time you choose to buy with StubHub. Their customer service won’t help you either. They’ll even escalate the call so two people will not help you.”
“DO NOT USE STUBHUB
Bought 2 mid field Buffalo Bills tickets 2
weeks prior to the game. $700. We drive 6 hours the day before all excited to see them play in these awesome seats.
16 hours before the game(we just arrived in Buffalo) an email was sent stating they don't have the tickets available anymore to pic someplace else that's avaliable. Had to pick garbage seats no where near what we had and they wouldn't refund any money. You guys suck!
DO NOT USE STUBHUB”
“Stubhub is a scam. They bait and switch. The afternoon of the concert they sent an email claiming problems with the seller providing me the tickets I paid for and said I could choose from other options from the seller. No section or seats were listed so I selected off of stubhub's other options. None were comparable to what I had originally purchased but I was on the way to the concert. I chose an option and 30 minutes later I got a call from stubhub that those tickets were no longer available. She offered alternative tickets 3 rows farther back. I will not use stubhub again. They also have hidden fees that are outrageous.”
“I wish there was a negative star option. Stub Hub is the absolute worse. Purchased VIP section tickets on pre sale. Spent about $500+ , they did not send me any tickets until i called them about an hour before concert time. They said “we don’t have your tickets”. Even after showing all confirmations and evidence of purchase they gave up upper deck spots that were worth probably 50 bucks a piece. No refund in money or anything. They said “At least we got you guys some tickets”. Don’t buy from this awful website. It’s a HUGE SCAM!!”
“THIS COMPANY IS A SCAM!! They listed my tickets twice to a concert I couldn’t make and then charged me for the second set of tickets. There is no supervisor or management to help. DO NOT USE THIS COMPANY!!”
“I purchased tix to the FSU/Duke game on October 18, row 2 four seats together… the tickets I received were in “ii”, 50 rows higher than purchased- I called to get my refund…as Stubhub has a supposed 100% guarantee- and was told I could get a 25% voucher.- sham of a company! They don’t stand by there offers and/or service.”
“Do not use them! I purchased tickets in February for a concert last night. The seller was taking forever to release tickets. They said don’t worry as they will give me comparable tickets. They lied. The tickets they provided me were at the top and scary.”
“My husband purchased Notre Dame vs Georgia Tech tickets. When the tickets were sent they were for the wrong section. The ones we got are with an obstruction. This site sucks!!!! I will let as many people as I know that they can’t be trusted.”
“no good. I ordered same day tickets,
they sent me instant confirmation, then 5 min later - an email saying there was an issue with the vendor and wait for another email.
No email, No tickets, to get in the event.
I was still charged.
Customer service said it was my responsibility to call them. . .
screw those guys and corporate policies of non responsibility for their own crappy communication.”
“StubHub sold me a parking pass through a third party and didn’t list the height restriction of 6’ on their site. That is crazy low for a parking garage, I’m 6’-1” and my truck is a stock ram 1500 that is 6’-4”. StubHub says all sales are final and won’t return my money. The last dollar they ever see from me.”
“Awful experience. When transacting the purchase, the details stated that the tickets were $57 + $22 fee. What was charged was $79 + $39 fee. They would not do anything to remediate.”
“I wish I could leave Not one star scamming mfs sold me a 40$ ticket added 40$ tax with no seat i couldn’t get in game to see drew Bree’s induction to hall of fame and now I have to wait 7 business days to get my 82$ back horrible trash ass scammers and wonder why ppl use Ticketmaster and SeatGeek”
“DO NOT TRUST THIS SITE !!!
to sell tickets or buy tickets . Worst experience ever.
I try to sell my ticket and end up canceling the sale, and all they did was charging me for my own tickets because apparently there was an offer on the tickets and they took off $400 out of my account because I canceled😡😡”
“Purchased tickets to a MLB playoff game and the day before the game I got an email telling me the tickets I purchased and received were no longer available. Huh?? The replacement tickets they offered were in a different section than our original seats and not near our friends (which we purposely purchased to sit near them). The replacement tickets were half the price of our original tickets but they refuse to reimburse the difference. Several calls with their customer service got us no where. They had no interest in being helpful at all! Complete FRAUD in my opinion.”
“I purchased tickets to the Aerosmith concert more than a year ago. The concert was rescheduled for 2-2025 and then cancelled this past August. We asked for a refund on the credit card and they went to process it and found that the card was not the same card used. That is because the bank cancelled the card due to fraud. We have gone round and round with Stub Hub to get the money back on my account. The code for the wallet is invalid so now they can't seem to get a new one. This is totally rediculous.”
“They canceled 2 of my 3 tickets. Didn’t give answer properly. So bought tickets from ticket master thinking that they will refund me since they canceled the tickets.
Called them for refund. They said they will refund. Then they said they won’t and instead gave me tickets again that I no longer needed.
They then gave me option to sell those tickets in their site and not refund.
All I wanted was to buy tickets to events. I didn’t know what I signed up for until it’s too late and lost money.”
