“I had tickets for Disney on ice. Day of 9:30 my child I was taking was very sick. I messaged customer service right away and was told they would send a link that I could request refund. Didn't receive an email went back on help and now don't have any history that the conversation happened. Now telling me event was over and nothing can be done! I am so disgusted. Will never deal with Stub Hub ever!”
“I wish I could give StubHub negative stars, I wish that was a thing! This was a terrible experience. I bought tickets for a February show back in November. Of course, I got zero updates since November, and no email with the tickets. Until suddenly, the day before the concert, I get a call from someone saying our tickets are longer available…what!!?? I paid a lot of money for these tickets, I took time off from work, I booked a hotel room, I took my daughter out of school for a few days to attend this concert. Now they’re telling me I don’t have tickets, the day before the concert!!?? This is unacceptable, no one should have to deal with this, please, I’m trying to help, stay clear of stubhub!”
“We traveled from one side of the world to another for an event. Purchased tickets 10 days in advance. They never arrived. Was told I was going to receive a refund . Still haven’t heard from them. They told me to stop calling the customer service department. Worst service ever.”
“We traveled from one side of the world to another for an event. Purchased tickets 10 days in advance. They never arrived. Was told I was going to receive a refund . Still haven’t heard from them. They told me to stop calling the customer service department. Worst service ever.”
“Purchased 4 tickets to the Fort Worth Stock Show and Rodeo. The ticket total was $217. After taxes and $113 in fees my total cost $358. That began as 4 seats at $54 each. That's ridiculous. As if that wasn't enough, I had difficulty getting the tickets. Had to wait on them to send me the tickets them had to upload them.....
I won't buy from Subhub or Ticketmaster again as they are apparently related.”
“What a terrible company. I paid for insurance and the company would not acknowledge this. I spoke with “Dave” and he kept quoting policy to explain why they do not supply refunds. What a crock for a company.”
“They absolutely horrible. I purchased a parking pass for the Super Bowl on Wednesday prior to the game. I never received the pass. Called to get my money back after purchasing a ticket from SeatGeek because the time had elapsed from when the ticket was to be delivered. StubHub said they would send me another parking pass. The story changed everyone I called. Do not use StubHub. I repeat do not use them.”
“Tickets not provided. Booked 4 months in advance. Told 4 hours before event I would not get tickets. Dealt with 7 different support personnel. Useless. "100% guarantee" policy us a lie.”
“I am mad that I bought and paid for a parking spot and when I parked there I got a 40.00.dollar ticket and 8 can't even get my 24.00 dollars back that I paid for the spot. I will never buy from here again”
“I recently purchased tickets for a theater event, but despite the promise of e-ticket delivery on the day of the show, I never received them. After spending almost six hours on the phone with various agents on the day of the show, I was forced to buy tickets at the theater for the event. The theater staff then informed me that the transaction was fraudulent. Although a StubHub agent assured me of a full refund it would take two weeks to process! I have doubts about their reliability. The cost of the three tickets was over $800. Notably, I have used other ticket agencies without experiencing such issues. Ultimately, I deleted the app.!”
“I ordered tickets in Canadian dollars, was charged American prices. My tickets were not given and was not told it would be till close to the show till after I purchased them. I tried to deal with customer service, while they were polite -they did not help. This is disgusting way to do business”
