“I sold some of my tickets in the U.S., but I don't live there. They showed me the total amount I would receive, and then they deducted my country's tax, which I completely understand. However, the exchange rate they used to convert the payment from U.S. dollars to my local currency was terrible. They effectively took nearly 2.5 times more than the tax amount through the conversion.
I'll never sell through StubHub again. They ended up costing me hundreds of dollars.”
“Horrendus customer service. Also, they charge extra high fees without previews disclosure, so be careful because what ever you are paying will be MORE when you get the invoice.... and try to talk to customer service, the man i talked to (for 40 minutes) had no idea what to say.”
“The Phillies Game on 7/16 was moved up due to air quality concerns. I have a health condition and can not be out with poor air quality. I tried to contact thru the AI assistant and the message was "tough shit" we got you money.
I tried to contact the customer service Phone number and they were to call me back.. should have asked what year they were calling
BEWARE...”
“Bought Nurse John tickets and they dont want to refund because the show was cancelled. $1200 stolen by stubhub. Do not trust them, buy from platforms. This platform is corrupt.”
“Please save your time and money and
Never ever buy from StubHub. I lost 390€ for a bad bunny ticket which never arrived. I lost 450! On a hotel which was non refundable. Just don't use this scammer company please. They have been lying to me for over 3 weeks. They are liars and disgusting cheaters.”
“My experience was fantastic! The tickets were transferred almost immediately, and everything went smoothly. I had no issues at all. I would definitely recommend this seller!”
“I bought tickets for the Bruno Mars concert and overall I am satisfied with the service. I was a little surprised by the additional fee, but the communication was very good and they responded quickly to my emails and questions.”
“I was able to purchase tickets to the ball game that made me happy, I was not able to download those tickets to my Google Wallet that made me unhappy, you have to use the StubHub app for your tickets it really makes no sense to me that you can't put those tickets on to your Google Wallet don't understand that wasn't giving a real good reason why, I feel like it's just more of a reason to keep you on that app which seems very strange to me”
“I was able to purchase tickets to the ball game that made me happy, I was not able to download those tickets to my Google Wallet that made me unhappy, you have to use the StubHub app for your tickets it really makes no sense to me that you can't put those tickets on to your Google Wallet don't understand that wasn't giving a real good reason why, I feel like it's just more of a reason to keep you on that app which seems very strange to me”
“Do not use StubHub for parking passes. We specifically requested a parking garage near the event and the company that provided the parking pass sent us over 30 mins away. We didn’t realize until my wife arrived at the garage and when I asked StubHub to refund us the $100 we spent on premium parking since my wife and daughter missed the first 30 mins of the show, they refused since the pass was already redeemed. Absolutely horrendous customer service and not reliable at all.”
“Purchased World Cup Tickets for 3 matches and parking for one match from Stubhub. It was a terrible experience. Even with 8 phone calls to customer service I had to figure things out on my own. Their practice of not giving you the mobile tickets until about 3 hours before the events in unnerving, especially after customer service was so poor. We were literally ready to park at the stadium and had to call Stubhub only to have them tell us that the parking pass they had sold us was not good. With one match I had to go to the Stadium’s Ticket Office and finally only 55 minutes before the match they were able to help us get our mobile tickets. Customer service was never able to help me transfer my mobile tickets to the World Cup app. I personally will never use Stubhub again.”
“Tickets as ordered. Game rained off. Stubhub offered me tickets to rescheduled game, refund, or 120% credit for future purchase.
I am mightily impressed. Absolutely recommend them. I know there were World Cup glitches but that’s fifa for you. Sacha baron cohen got fifa right.”
