“Got tickets to one of the best shows on Broadway, Center Mezzanine for our anniversary. My wife said it was one of the best shows she's seen. Purchasing was easy and it was easy to use the app to display the tickets.
Our view was pretty good, but I would say that the selection screen seemed to show more of the stage than we saw. There was a little bit of an overhang over us, and I didn't realize that when booking. I also thought we were a bit more forward in the mezzanine than we were - I'm not sure if that was my mistake or not. So, that's why I took off a star. The show was more than five stars. So, thanks.”
“Very unprofessional and bunch of crooks . They just scammed me with more than $200. Unbelievable. I bought tickets and sold with them as I was not able to go to the event. I purchases in USD and when I sold them they gave me back in Canadian currency that same amount which was less in value. On top when I tried to contact the customer service they did nothing about it just denied it. Scammers that what I call them.”
“I purchased tickets through StubHub, but due to a death in my family, I was unable to attend the concert. On the day of the event, I listed the tickets for resale on their platform at a significant discount. Someone purchased them immediately.
However, when I attempted to transfer the tickets to the buyer, I discovered that the tickets I had originally purchased from StubHub were fake. I could not deliver what I didn't legitimately have.
StubHub's response? They charged me a $200 non-delivery fee. While they claimed I would be refunded, it is now [insert current month] and I still have not received my refund from the August 7th incident.
To be clear: StubHub sold me fraudulent tickets, then penalized me for being unable to deliver those same fraudulent tickets to another buyer. I am out the cost of the original fake tickets AND the $200 fee, with no resolution in sight despite their promises.
This is unacceptable. StubHub's guarantee should protect buyers from fake tickets, not charge them additional fees when those fake tickets can't be transferred. Still waiting for my refund months later.”
“I think you do a horrible job at transferring tickets to the people who purchase. I should have been excited to go to the concert but instead, I had to go on an hour long CHAT bot. The customer service was decent but they couldn't even put me on the phone and it took me being VERY frustrated to finally get an option of a replacement ticket. Next time you resale, maybe grab tickets and give them more than 2 hours before the concert?”
“I was happy with the price and the speed of delivery of the tickets. The only issue that I did not like was that I could not transfer the tickets to my Apple wallet.”
“Received the ticket the day before the event. It was a worrisome wait but I’m glad it turned out fine. I also had concerns about the validity of the ticket but it was valid no problem.”
