“Extremely Punitive Seller Policy - One Mistake Can Cost You the Full Ticket Price and I will never use Stubhub again
I listed legitimate, verified Ed Sheeran tickets that I had originally purchased through Ticketmaster. This was my first time selling on StubHub, and I made an honest mistake when entering the concert venue and row number. Everything else about the listing and the tickets was accurate.
The buyer noticed the discrepancy, the transaction was canceled, and the tickets were returned to Stubhub but Stubhub never gave the tickets back to me or the price of the tickets despite thing being flagged way earlier before the concert.
In my case, they are effectively treating a clerical listing error the same way they might treat intentional deception.
What I find especially unreasonable is that there was no warning, no opportunity to correct the listing, and no proportionality between the mistake and the penalty. I was a first-time seller with legitimate tickets and no history of problematic transactions, yet the circumstances seemed to make no difference.
I understand that StubHub needs policies to protect buyers, but charging a seller the full ticket value for an honest data-entry mistake is excessive and punitive.”
“I got suckered in to using this company through my Chase Sapphire Reserve credit card. I bought two tickets to Bob Dylan, overpriced relative to other platforms but no problem - I had free credit to spend. A friend cancelled so I decided to sell one ticket through Stubhub and this is where things went downhill fast. I transferred the ticket to Stubhub's ticketmaster account so they could do "instant delivery". The ticket sold, the ticket was transferred and left my account. Then I started getting emails from them saying there was an issue with the transfer. I couldn't get hold of them (email is no reply) so I emailed the buyer to ask if they had received it - they wrote back saying thanks that they had. I figured it was just a stubhub glitch (their tech platform is pretty awful, not surprising given their ebay origins) that would iron out. The following day I got an email saying I wouldn't be paid out. The day after, that I had been fined more than what the ticket sold for for "not delivering". I filed a dispute with all the evidence, it took them 6 weeks to adjudicate it and of course they found no fault in their "process". I'm now left with an unaccountable company that has quite literally scammed me out of a ticket and money. I've written to the AG, BBB and will be doing everything I can to right this wrong.”
“Super happy, was little worried about resold ticket, but everything went smoothly, no issues at all. Got a great seat for sold out show. Thank you Stubhub”
“Great opportunity to get parking less than the going rate for the Padre Game. This particular parking garage is our favorite. Stub Hub proved reliable and authentic but.... the link that was provided in my email did not work. I was able to access the QR code once on the app and thank goodness I screenshot it because I was never able to locate it again. That is risky tho because sometimes screenshots do not work. Just FYI. Great experience tho!!”
“The parking lot b was great
But
Why do you charge so many fees?
And the price gouging I paid was crazy
I think. There should be limits on what can be charged”
“No issues. Was worried about getting the ticket on time because I bought the tickets 15 minutes before the Rush show had started. They came in on time and was please. Better value than Ticketmaster.”
