“There was an error and the wrong tickets were sent to me. Stubhub was quick to contact me, and helped resolve the situation with offering me replacement tickets in the same price range.”
“If I could give a Zero rating, I would. Just absolute garbage customer service. They make you chat with AI before a human who is either incompetent or AI as well. There is no phone number to speak to a live person. I kept going in circles trying to send the buyer their tickets. I kept getting told they were sent, but then got another email saying they weren't. This went on for days. 4hrs before the concert, someone on chat somehow fixed the issue within minutes. When I asked if I could leave a complaint, the chat agent ended the chat. What garbage.
First and last time using this site.”
