“If I could give a Zero rating, I would. Just absolute garbage customer service. They make you chat with AI before a human who is either incompetent or AI as well. There is no phone number to speak to a live person. I kept going in circles trying to send the buyer their tickets. I kept getting told they were sent, but then got another email saying they weren't. This went on for days. 4hrs before the concert, someone on chat somehow fixed the issue within minutes. When I asked if I could leave a complaint, the chat agent ended the chat. What garbage.
First and last time using this site.”
“Great experience going. But getting back was very hectic to get to the pick up location. I would definitely leave the game early to get to the pick up spot. We asked employees for help and they did not know where the pick up spot was and we walked forever.”
“I used StubHub to purchase tickets for Andrea Bocelli's Romanza 30th Anniversary Tour, and the experience was generally positive, though not without a few challenges. The platform provided a wide range of ticket options and allowed me to compare seating locations before making a decision. However, there were moments during the booking process when the website felt unclear, and I experienced some technical issues that made me double-check whether the transaction had gone through correctly. For a high-demand event, that uncertainty created a bit of stress.
Fortunately, the ticket situation was resolved, and I was able to attend the concert as planned. I also used the platform to secure parking in advance, which helped make the overall event experience more convenient. Having both the concert tickets and parking arranged ahead of time allowed me to focus on enjoying the performance rather than worrying about logistics on the day of the event.
While I would like to see improvements in website reliability and booking clarity, StubHub ultimately delivered what I needed. The Andrea Bocelli concert was a memorable experience, and the ability to secure tickets for a popular event remains one of the platform's biggest strengths. I would consider using StubHub again, particularly for major concerts, sporting events, and other live entertainment experiences.”
