“Purchased concert tickets for my husband's birthday and when we got to the door, tickets on my phone, we were told that they were invalid and had already been redeemed. Customer service said that it was "unfortunate" and that they were going to send us other (worse) tickets to replace it. Those tickets were not received until half an hour after the show started, meaning we had to buy new tickets at the box office to see the show. Still waiting for my money back.”
“Great Seats for a show that was sold out. I'm new to StubHub so a bit nervous on just getting tickets right before the show, but it worked out and they showed up in my app and there were no issues getting into the Theater. Thanks!”
“Tickets are always a good price and if anything happens as far as a concert gets cancelled stubhub gives us our money back in credit or our account. The only thing is when I got parking pass for a concert it was very far and not safe so I ended up getting an uber. So maybe only doing parking passes that are close tot he venue because our parking was 40 minutes away”
“Too many fees, added at the end. Having sold tickets, it shows that the additional fees will show up in the price the customer sees, so why are there more fees tacked on at checkout?”
“Horrible experience, if I could give them a minus I would. I purchased 2 tickets to an event for my husband’s birthday. Received a message that my two tickets were expired 2 days prior to the event. Tickets were transferred to someone else per Ticketmaster. After speaking with rep at StubHub I was told that because I didn’t drive the 3 hours and pay for parking ($50) and actually try to enter the event then I was not eligible to be reimbursed. So they are lying when they say all tickets are guaranteed.”
