“Everything went smoothly, i would just like to know the seat number before I purchase the ticket. Next time I will not buy a ticket unless I know the seat number at the time of purchase.”
“When I had placed my order I hadn't realized that the email that auto filled at check out was an old email that I no longer had access to. Customer service quickly helped me get the tickets transferred to the correct email in time show!”
“I’ve used StubHub as a buyer before, but my experience as a seller has been deeply frustrating.
I listed two-day VIP passes to Palm Tree Music Festival for $545 per ticket—already below the $706.20 I paid for each one. StubHub repeatedly labeled my price “not competitive” and recommended cutting it to around $320–$349. The comparisons I saw did not always appear equivalent to my tickets; some were lower-tier or one-day options rather than two-day VIP passes.
What concerned me most was visibility. My listing showed as active in my seller account, but I couldn’t find it in the logged-out buyer view. I only found other higher-priced listings by opening my own listing and going through “similar listings.” If regular buyers can’t readily see a listing, its lack of sales doesn’t prove that no one would buy it at that price.
This creates the appearance of an opaque and unfair marketplace: some low-priced listings are prominently shown while other active listings are difficult to find, and sellers are then urged to lower their prices based on comparisons they may not consider equivalent. I can’t speak to StubHub’s intent, but this experience raised serious concerns for me about algorithmic visibility, misleading price comparisons, and possible market distortion. I removed my listing.”
“Convenient, efficient and seamless. Stubhub great services outshined other renowned apps and companies because of their failed and illogical restrictions”
“i purchased tickets when i arrived at the venue i was denied entry because they said the tickets were invalid i was standing in the rain chatting with a virtual assistant no live person to speak to this is the second time this happened to me im currently waiting on n a refund i will never use stubhub again”
“i purchased tickets when i arrived at the venue i was denied entry because they said the tickets were invalid i was standing in the rain chatting with a virtual assistant no live person to speak to this is the second time this happened to me im currently waiting on n a refund i will never use stubhub again”
“Last minute decision to see Lucas Nelson in Fresno and purchased two tix with StubHub. Received the tickets with no issue I will use the service again.”
“Never used the pass. Got the address of parking after paying. It ended up being blocks away and I needed a handicap location. Very misleading.
Submitted refund when it asked for refund.
Although there was a choice to cancel the parking pass. It seems that I was charged since I keep getting emails that say thank you for parking with us.”
“I was searching for concert tickets on 4 different sites, and Stubhub was the best site of all the ones I searched in terms of availability and price. Once I bought the ticket, it was transferred to me almost instantaneously. I will definitely use stubhub in the future!”
