“Using StubHub was quick, easy and safe!
We were in contact with the seller and received confirmation about seat, location, and shipping date of tickets, we received them as promised. I would not hesitate again to use stubHub for my next venue purchase!”
“NEVER USE THEM!!! Day of event they promised I would receive ticket and I paid a lot to travel to NYC for it. $2000! Not only were they not concerned, but NOT helpful. Never calling back. 1 hr before sold out event they sent me a link to choose another seat. Open the link and shows "SOLD OUT!", no other seats available. I got the feeling they knew somethings was up a few days prior and I called every day to pressure them. Has they told me earlier I could have found a ticket. Ticketmaster released my ticket the following day, after the event was over, which I paid almost $1000! While they refunded me, they advised me that it is not possible for them GAURANTEE ANY TICKET. Don't take the chance ! All my friends had to leave me at the expensive hotel, full of people going and I'm dressed up with nowhere to go, and the hotel was fully booked for this event attendees, so no one was in the hotel. - DO NOT USE THEM !! I see they possibly may be struggling to stay in business.....”
“This company is a joke. Thank goodness for my credit card company. Tickets were stolen and stubhub wouldn't help even a little bit with evidence. We were given the run around with zero conclusion. Worst experience ever, will never purchase from again.”
“I bought tickets and received them within 24 hours or less. Transfer was easy and I was able to attend the concert without issue. Note: I purchased the tickets the night before the concert.”
“Worthless fraud compliant company!!! I flew all the way to Las Vegas for F1 and paid over $2,000 for tickets through Stub Hub. Received tickets to a women’s Utah Basketball game. Do not trust, do not buy, company will be out of business very soon.”
“StubHub does business with a lot of scam sellers. On February 15, 2025, I purchased tickets for an 11/22/25 Patti Smith show in NYC. The show starts in 33 minutes, but I will not see it.
On 4/15/25, I received an email from StubHub stating my tickets are ready.
On 11/16/25 I received an email from StubHub stating that “the primary ticketing vendor unexpectedly canceled the transfer of your tickets. Don't worry! We are contacting your seller about this to ensure you can get your tickets in time for Patti Smith.”
I spent an hour on the phone only to be told this will not be sorted out until ONE hour before the show, because “This is StubHub’s protocol”. I was also asked to download the TicketMaster app and look for the tickets there, knowing full well they weren’t.
I spent an hour on the phone this morning, and another 45 minutes just now. Even the “Replacement tickets” they offered us at 7:15 p.m. (for an 8:00 p.m. show, and we would need to wait for up to 30 minutes to receive) did not materialize. The StubHub agent suggested there’s an issue with my phone, and that I should try to download the tickets on my desktop, knowing full well these were scam tickets also. Needless to say, no tickets on the desktop either.
I will be receiving a refund supposedly, but that’s a small consolation for the close to THREE HOURS spent trying to get what I paid for NINE MONTHS AGO, and the aggravation it caused. Never again, StubHub.”
“The tickets I purchased had a fraudulent description. The "tickets" were actually passes for a club in the stadium. You had to purchase the game tickets separately.
There are multiple tickets with this same situation that are not listed on other ticket sites.”
“Ordered tickets with StubHub --pretty easy, but I was a little nervous, as they didn't arrive in my inbox until the day before the concert.
The Temptations were fantastic! ....The Four Tops--a disappointment.”
“They offered a parking ticket in addition to venue tickets which I initially thought was great. Only after I purchased the parking did I realize it was 2.5 miles from the concert. What a joke, that should never been an option to offer me, and trying to resolve the issue through their customer service, who could care less (even after I finally got to a "real" virtual assistant, was a total joke! They said that they escalated the issue and NEVER got back to me. I was TOTALLY scammed, beware this very shady company who can NOT be trusted.”
“They host scams and then make it near impossible to resolve. Oh, great we have everything we need including documentation and will resolve. Nothing happens. Oh, we need to send it to this department. Nothing happens. Oh event passed while nothing happened so now it is a past event and needs to go to another department with their own timeline. Now that you have spent over an hour over 2 weeks chasing it through our stupid system, we will take another 2 weeks to issue a refund. Absolutely ridiculous. Scam company. Chase should cut ties.”
“I purchased tickets in June and paid in full at that time. Today, November 21 was the day of the concert and no tickets. They offered inferior cheaper tickets at the same price or a refund. I will never use StubHub again. When I pay $1000 for a ticket five months in advance, I expect to get it. They are crooks. !”
“Very easy to find the right tickets in the right spot with help of a clear map. The ticket ordering went very smooth and I received them well ahead of time before the concert started. Overall experience was very good although the commission fees are a little high.”
“I received my tickets 5 days in advance which was faster than the initial communication of receiving the tickets the day of the event. It was important to receive the tickets early because international travel was involved.”
