“I had a very disappointing experience with StubHub regarding my ticket delivery for a live event. In the days leading up to the concert, I contacted StubHub multiple times because I had not received my tickets. I was repeatedly told by different representatives that I should wait, as tickets are often transferred the day before, day of, or even a few hours before the event. I relied on this information and continued waiting.
On the day of the event, I still had not received my tickets. I spent several hours contacting StubHub and was placed on long hold times multiple times. I was also promised callbacks twice, neither of which ever happened. I received inconsistent information from different agents, and the situation was not escalated in a timely manner despite the urgency.
As a result, I was left uncertain about whether I would be able to attend the event and had to travel to the venue without a confirmed ticket. I ultimately received my tickets shortly before the event started, but the experience caused unnecessary stress, confusion, and I missed the opportunity to enter early and enjoy the full experience of the event.
While I am glad I eventually received access, the lack of communication, missed callbacks, and inconsistent support made the process extremely frustrating. I hope StubHub improves how it handles last-minute ticket issues and customer support during time-sensitive events.”
“For my first time using StubHub, it was easy to navigate, the prices were mostly reasonable, the ticket transfer was easy and all the information about how everything works is all available before you purchase. I was a bit nervous but everything worked out well! Will use again in the future.”
“It was so easy to score great last minute tickets to the Giants game! I got excellent seats at a fair price the night before the game and entry was seamless. Thanks Stubhub!”
“Easy to use. Recieved the tickets on time and had no issues. Loved that I was able to use my RaiseRight app to earn money towards my daughter's theatre competition fees.”
“I was able to find a close spot to the stadium at the last minute and although it was a little too expensive, the process of finding a spot and purchasing was smooth.”
