“We purchased the ticket for a performer that we really wanted to see. They were sold as ORCHESTRA section 300 row AA. When we got to the venue and brought the ticket up on our phone the seats changed to Section 300 Row Y and seats 5 and 6. Some how we went from the first row in the venue to the third from last row. When I contacted StubHub the next day they said we had to call them the day of the event and since we used the tickets nothing could be done. The sales practices of this company are very misleading and they hope that the customer will end up at the venue with not enough time to have to fix the issue.”
“I was charged a 950 seller error because after a ticket was sold it remained live (even though it said the sale was closed and taken off line and this was confirmed by a worker via phone), i tried to dispute and they never even got back to me. I then got a random 500 charge not connected to any purchase or sale, that they cant even find. They said theres nothing they can do for either. They then asked if i could fill out another dispute and the link wouldn't even work.”
“Everything about this transaction went smoothly. From the purchase of NFL Wild Card seats, to them being transferred to me quickly. Overall, we were extremely satisfied.”
“It was HORRIBLE for both parking and tickets.
For parking We get there to 6653 N 95th Ave, Glendal, Arizona at 1638, 1 hour before game time and they tell us the parking lot is full. How's that possible if you sell tickets for it, you should know how many spaces there are. They sent us behind them to a hotel parking lot which was fine but upon trying to leave the arms wouldn't work and we were all stuck inside until someone came and lifted the arm up for us all to get out. Also the ticket they give you says make sure your license plate is in the little space for it but there's no way to add it on, so I had to call them to add it on there so I don't get towed and to get back out without double paying.
Buying tickets was confusing as well. I purchased my tickets on here but they were delivered through Seat Geek so I had to download that app. Then had to make phone calls to make sure tickets were legit because it doesnt tell you they may come from somewhere else.
So all the extra time that had to be taken with stuff that could be told to you up front and making sure you could add your license plate would have saved emails, waiting on hold for an hour twice and having to deal with their AI bot would have been saved. It was stressful and killed the excitement before game day being worried.”
“If I can do worse than 1 star I would. I purchased Club tickets and was promised they would arrive about 3 hours before the game at 430pm. It was 640pm and the game started at 730. I contacted Stub hub MULTIPLE times within the 3 hours and was told MULTIPLE times that if I did not received my tickets within the allotted time that I will get replacement tickets that’s are equal or better. So lo and behold I did not received the tickets and StubHub sent me ticket replacement options….the only options they sent me were nosebleed balcony options. What a slap in the face. Out of stress I had no choice to pick something because the game was about to start. Stub hub refuses to credit me the difference and refuses to reimburse me for their mess up because I was forced to pick tickets or I would have missed the game. This is horrible customer protection that they promise multiple times. Not only that the customer service representative was rude and threatened me.”
“Used Stubhub a number of times and they hit it out of the park this time! Super easy to find tickets, extremely reasonable price and I received them within a day. That's the biggest win for me. Usually I receive the ticket the day before the event but this time I received them a week ahead of time.”
“Everything went smoothly. I gave StubHub a second change because I had a bad experience on Phillies tickets but this experience was soooo much better. Thank you!”
“It would help if StubHub allowed us to save the tickets to a wallet to make them easier to access at the gate. The worker at the Sphere said their biggest problems are with StubHub tickets, and people not being able to access them quickly.”
