“Stubhub made this ticket buying experience easy and very helpful. Once ticket was purchased I received the download to add ticket to the wallet in my phone. I also received reminders about the concert before it took place. And the suggestion to also purchase a parking pass to a stadium I had not been to was very helpful.”
“My tickets were just as expected. Easy to purchase and download for the event, and Im not tech savvy!
Although service fees are not ideal and absolutely jack up the ticket price, they are expected when ordering online. For those reviews that mention they thought they bought from the venue online, thats just not happening. The only way Ive ever been able to purchase tickets from the venue (and save the fees) was at the venue ticket counter, and rarely an option unless you live close by
Overall, Im happy and trust StubHub”
“I bought a ticket from them thinking I was buying from the venue itself. I was on the venue site, but when I tried to buy a ticket, it was from stubhub, not the venue. I immediately called and tried to get a refund, which they refused. They offered to sell it for me but the ticket didn’t arrive until the morning of the event, and despite trying to follow their complicated instructions(using several websites) I couldn’t figure it out. I thought I’d transfer the ticket, but received no confirmation.
It is not a simple process and I couldn’t find a phone number to get help with it. Emails kept coming back to me.
So disappointed.
It is now in dispute w my credit card company.”
“My experience at buying my tickets through Stubhub for the Tommy Emanuel concert in Hamilton was seamless. Everything went as expected and the concert was amazing”
“All was very good. Easy ordering, communication and good display of available seating and associated view. Ticket arrived in my email a day before the event so well in advance and easy to access via the Ticketmaster app. The price of the ticket was high vs the seat/view quality but I don't know how much control stubhub has over that and I suppose it's strictly a function of supply vs demand. The only thing that will stop me from purchasing another event ticket is the high price. Thank you”
“The purchase I made went great. I was little nervous being that it was my first time and the type of tickets I purchased had major logistics of getting to the event. I couldn’t be happier.”
“Great Game! Had no issues with my tickets. I was a little skeptical about buying tickets on this site. I heard a few negative stories but I thankfully had no issues. I will definitely be using it again!! Thank you StubHub!!! ❤️”
“Bought tickets over a month ago to concert in 3 months. Decided to sell some of them after couple people backed out. Have been trying to list them for over 2 weeks, keep getting "Something Went Wrong - Try Again" message, contacted customer service (after 90 minute wait) 2 weeks ago, was told its software issue & would be fixed in couple of days - still not corrected after 2 weeks.”
“Never ever buy tickets from this site ….we bought it in January ..and show was in Madison square garden ..in may 25th …we never got the tickets & we been calling them from last four days …and no tickets no refund ….they are crooks…don’t don’t don’t buy”
“StubHub was great to work with. I did not get the email from the seller to retrieve my tickets.
I contacted StubHub and they were amazing in getting a full refund. I will not hesitate to use them again. Great business to work with.”
