“It was communicated to me early on that I wouldn't receive the tickets until 4:00PM day of show, which candidly, made me nervous. At 4:05 the tickets had not come, and I went to a virtual chat with customer service and while on with them, the tickets arrived to my AXS account. Customer service stayed live with me until I opened my AXS app and confirmed the tickets were in, and I was good to go. Really impressed with the responsiveness of the virtual chat, and really, the tickets arrived all but on time - so no complaints.”
“not all that happy. When i got to the parking garage the attendant said that the lot was full. I told him i had a reserved ticket. he looked at it and told me to go ahead and enter the garage to see if i could find a space. Luckily we found one in front of an exit door. Evidently no one checked to see if this garage holds spaces because they evidently don't!”
“Awesome! At first I was nervous for our event, it said tickets wouldnt arrive till day of. Then day of I received an email my original seats had a problem so I could pick different ones… and the choices were even better than the ones I had purchased! Worked very smooth and easy. Will buy again”
“The parking pass worked. However, if the attendant had actually scanned the QR code I’m not sure it would have. It was a screen shot including iPhone info like time, battery percentage, etc. I spent about an hour with customer service trying to confirm the pass was legitimate. I won’t buy a parking pass from StubHub again.”
“seats were good, parking and game tix came through perfectly. good level of communication on status, i felt confident things were as promised and they were.”
“I never received the ticket I purchased, but when I went on the Chat for help, Matt did a great job. It was a very stressful situation getting ready to leave for the game and worrying because it was only an hour until game time and I had no ticket (purchased 3 days earlier). Matt found out that the seller never sent the ticket, but within about 10 minutes he found me a replacement ticket and I received it by email. He also followed up by text and a follow up phone call to unsure that everything worked out. I was impressed by his quick help.”
