“I am beyond furious with my experience. I purchased high-profile tickets to the Mondial nearly a year in advance, trusting this platform to secure them. After spending over $5,000 on non-refundable flights, hotel accommodations, and travel arrangements, I received a notification just ONE DAY before the game stating that my tickets were suddenly unavailable.
To pull the rug out from under a customer at the absolute last minute after a year of waiting is completely unacceptable and feels borderline criminal. This platform completely ruined a major trip and caused massive financial damage. Avoid at all costs—they cannot be trusted to deliver the tickets you pay for”
“Thank you for upgrading my seats when the initial seller flaked. Great experience and follow-through. I appreciate the customer service shown by Stub Hub. I will use you again!!”
“I purchased tickets for the Bad Bunny concert in Madrid through StubHub and ended up receiving one fake ticket, which resulted in being denied entry to the stadium.
I traveled all the way from Sweden to Torrevieja and then drove 5 hours from Torrevieja to Madrid for the concert. I also paid for a hotel, rental car, fuel, and other travel expenses — all for absolutely nothing.
I have tried contacting customer service multiple times but have received no response and no refund for the invalid ticket.
I do not recommend buying tickets through this website, as they cannot guarantee reliable customer service or that their FanProtect Guarantee actually works. Despite heavily promoting this guarantee, they have failed to respond to my emails or provide any assistance.
It is extremely disappointing that StubHub allows the sale of invalid tickets and appears unwilling to take responsibility when problems occur.
I hope they contact me with a solution as soon as possible. Otherwise, I will be escalating this matter further and filing formal complaints with the appropriate consumer protection authorities.
Very disappointed with this experience.”
“Your platform is done to cheat people. You hide behind your terms and conditions to avoid accomplishments with your customers. For the match vs Uzbekistan, was ok, but because I bought the ticket the match's day, so you weren't able to resell it. But I also bought tickets for the Colombia vs Portugal match and as I purchased tickets 8 months ago and the cost uprised 6 times, now you are doing everything to avoid handing them over. You act with very little morality.”
“Your platform is done to cheat people. You hide behind your terms and conditions to avoid accomplishments with your customers. For the match vs Uzbekistan, was ok, but because I bought the ticket the match's day, so you weren't able to resell it. But I also bought tickets for the Colombia vs Portugal match and as I purchased tickets 8 months ago and the cost uprised 6 times, now you are doing everything to avoid handing them over. You act with very little morality.”
“Prices were good and the process was easy. I did also receive an email saying the provider of the ticket would like to add a parking pass, unfortunately it was one day too late and we were already at the event.”
