“Their 100% guarantee for receiving your tickets in time for a concert is a hoax. Customer support was a joke and they did not help even an hour before the concert. I have used stubhub for over ten years and never had issues in the past, but sadly I deleted my account because I never want to work with this platform and their personnel again. They even tried to say I was being disrespectful even though they were not being helpful. I didn’t say anything vulgar or rude towards their representative and they flagged my account. This is the worst customer experience I have ever dealt with and do not recommend their services.”
“Ease of selecting seats. The purchase process was very easy, direct, and honest about final price. Also, was able to get a good understanding of the view from my seat.”
“I sold two pairs of tickets through StubHub in separate transactions. StubHub delivered one pair to the buyer. I transferred the second pair directly through Ticketmaster as instructed. I provided clear proof that all four tickets were transferred and accepted.
Because my StubHub dashboard incorrectly continued showing “transfer pending,” I spoke with four different representatives to make sure nothing was missing on my end. I followed up multiple times and repeatedly submitted proof of delivery. A supervisor promised the issue would be escalated and that I would receive a response within 24 hours. Nobody contacted me.
Despite having proof that the buyers accepted the tickets, StubHub then attempted to charge me nearly $700 for supposedly failing to deliver them. StubHub had already collected payment from the buyers and had documentation confirming successful delivery.
I spoke with another supervisor today and was told the matter would be escalated again, but could take 30 to 45 days to resolve.
StubHub has the buyers’ money, the buyers received the tickets, and StubHub still tried to charge me nearly $700. Now I am expected to wait more than a month for them to fix their own mistake.
Avoid StubHub at all costs.”
“Disappointing experience, the company didn’t bother until I called myself; and the customer support couldn’t care less with misleading promises that were never kept. Avoid by any means.”
“Purchased ticket 1hr before the game. Did not get my ticket release till 20min before game. Then I needed to make a TicketMaster account in order to get my ticket.. I missed half the game, literally... Luckily, someone at the Indiana Fever venue knew how to retrieve the ticket. Got my ticket in the 4th quarter of the Fever sun game, 8/28...
IF YOU CAN'T GET THE CUSTOMER, WHO PAID HARD EARNED MONEY THEIR TICKET. QUIT SELLING TICKETS QHR PRIOR TO BEGINNING OF EVENT...
StubHub SUCKS BALLS...”
“Stub Hub has now deceived us twice. The picture is not at all accurate to what the seat view is and customer service says only the words in the description are accurate. We bought tickets with center view and it was actually far left, only revealed immediately AFTER purchase. They won’t do anything about it. After that experience, I won’t use Stub Hub again, I don’t trust it. Then last night, my friend was buying ticket for us and used Stub Hub. We bought pit tickets right next to the stage for $$$ and then didn’t get the tickets. Stub Hub sent us a link to upgrade the tickets for $15 so we did and they switched our tickets to total nosebleeds that were worth hundreds less than we paid. Again, customer service is terrible and playing dumb “I can’t see the link, my system won’t allow it” and won’t do anything. Despicable company practices, you are warned.”
