“The Stubhub process was good -- I got a ticket I wanted at a good price. Retrieving my ticket from AXS was very difficult though. I know that's not you, but it was really bad and took multiple efforts over at least 30 minutes to get it. Their app is horrible.”
“This is my fifth experience with StubHub. I don't have time to stay on pre-sale lines and, most of the times the experience is frustrating. When you finally get access to the sales, all tickets are gone. While I hate scalpers and would prefer that tickets only be sold by the artist and resale be limited, StubHub has been a great, reliable resource to attend the events I am interested in. The process is simple, seamless and trustworthy. Thanks StubHub!”
“We somehow managed to buy fraudulent tickets to a show, were half way into a four hour drive to the show when we discovered it, and Stubhub managed to make it right in less than a 1/2 hour and get us legitimate tickets. AWESOME experience!”
“On March 29th for the play Giant in NYC, I purchased 4 center orchestra tickets together. Two hours before the show I was notified that our tickets were not available. I was leaving the next day and had another couple joining us. I was effectively forced to take 4 tickets farther back and on the far right orchestra that were not together. Classic bait and switch.”
“Incredible customer service!!!! When my tickets were not transfer in time for the game, not only did Stubhub replace them but I was provided with seats in Row 2 in the lower section. TRUST on the amazing attention to client service provided by Stubhub, they will not disappoint.”
“Horrible service. I purchased March madness tickets and parking for sweet 16 and elite 8. I went to park. The parking attendant allow us access, because my email confirmation did not have a barcode. I had to pay out of pocket for parking elsewhere due to game almost starting. Tried to get refund and I was informed that is not refundable because the day had already passed. They tried to make it right by reinstating the pass for the second day, which I thought was ok. But when they sent it to me, it’s 2-3 miles away from
The arena. When I went to complain they advised that it is stated that the parking could be upto 3 miles away. No refund is awarded. Very disappointed”
“Horrible Experience – Buyer Beware
I purchased tickets through StubHub back in November for both the Sweet 16 and Elite 8 games in Chicago at the end of March. These were supposed to be the same seats for both events, which was a big part of why I booked them.
By Monday, March 23rd—just days before the Friday games—I still hadn’t received my tickets. I contacted customer service and was told they would reach out to the seller and follow up with me. That never happened.
I ended up calling three more times throughout the week and received the same generic response each time: “We’ll contact the seller and keep you posted.” No updates, no accountability.
On Friday, the day of the event, I called again. Shortly after that, I finally received tickets—or so I thought.
The Friday tickets came through correctly.
However, my Sunday tickets were not the same seats I purchased.
Instead of aisle-adjacent seats, I was given seats further back and in the middle of the row.
It’s clear my original tickets were given to someone else.
StubHub advertises a “guarantee” that if tickets become unavailable, they’ll provide equal or better replacements. That did NOT happen in my case.
This experience was stressful, disorganized, and completely unacceptable—especially given the cost of these tickets and the importance of the event.
I will never use StubHub again.
Buyer beware.”
