“Through the purchasing process somehow booked tickets for a venue same day in another state vs 2 days later for a local venue. Discovered immediately and first rep hung up on us and second rep could care less that transaction was in error 5 minutes prior. They hadn’t even processed the credit card charge over an hour later but refused to issue a credit for the correct event.”
“StubHub might possibly be the worst company I have ever dealt with in 40 years. I purchased 4 tickets on 3/3/2024 for a surprise birthday present for my wife, 7 months prior to the Garth Brooks concert on 10/4/2024 in Las Vegas. My credit card was charged that day and when I tried to download the tickets that StubHub said were ready and available, I was prompted on there website that I would need to wait until closer to the concert date to retrieve the mobile tickets. So I waited 3 months and went back to the website to download said tickets as instructed. To my shock, I received a message stating that the tickets had been claimed by another email address. After at least 20 phone calls with their company and numerous representatives over the next 4 months, I never received the tickets. I was assured with every subsequent phone call that my situation was being “escalated” and that I would receive the tickets. This never happened and I was able to purchase new tickets from Ticketmaster an hour before the concert. After the concert, requested a refund for the money I paid for the tickets I never received from StubHub. At least 15 subsequent calls, several emails, “escalations” on their part, and finally a complaint with the BBB, I received the full refund over a month later. This company can’t be trusted and does bad business. I have spent countless hours trying to remedy a situation that should have been very easy to resolve. I would never recommend this company to anyone who needs concert tickets.”
“NEVER USING STUBHUB again!!! If I could leave zero stars or less, I would!
I bought tickets for my daughter and I in May for a concert in November. The day of the event I STILL had not yet recieved my tickets. I called customer service and they informed me that the are a secondary market and were waiting for the seller to release the tickets. They told me the seller had until 3 hours before the event to release them. That time passed, so I called StubHub again and was told that those tickets I bought in May were NOT going to be available, but that they would attempt to get me other tickets up to an HOUR before the event and I could get refunded if those tickets were not acceptable to me. I asked the rep to just refund me, because I was going to search for other tickets elsewhere IMMEDIATELY, because we had traveled over 5 hours and spent hundreds of dollars for a hotel, plus my 12 yr old daughter would have been so disappointed, and I wasnt willing to wait until an hour before the concert to MAYBE receive tickets. I proceeded to buy other tickets since, I was promised a refund from StubHub... some 30 minutes later the original tickets were magically available. I called customer service again and was told that since the tickets I was told with CERTAINTY that I could NOT HAVE, were now actually released, there was nothing they could do about it. I was on the phone arguing and fighting with them for over an hour and they made me go through this ridiculous process BEFORE the concert in order to be able to get a refund. They are awful.”
“I purchased tickets to a concert recently and a few days before the concert I realized that I couldn't attend. The tickets were sold on Stubhub at a lost, but now trying to receive the funds from that sale has been a nightmare. I have received 2 emails from them stating that my bank has been declining their deposit. Those deposits were supposedly done on 2 different days. However, after contacting my bank I found out that there have been no attempts by them to deposit those funds. Also, each time they say that they made an attempt, it resets the time that you should receive your funds.”
“I purchased tickets through StubHub and to claim the ticket it sends you to TicketMaster. My TicketMaster account was hacked and I was not able to login to claim the tickets. I paid over $1300.00 for these tickets and was very upset I was not able to go. I spoke with StubHub several times and they knew what the issue was. I was told it was under review and that not to worry because the StubHub FanProtect Guarantee would cover this, and I would either get tickets that I would be able to use or I would get a full refund. I contacted StubHub several times and it was the same answer every time. Then when I contacted them today since I never heard anything back, they allowed that it wasn't their problem, it was TicketMasters. Why couldn't they have told me that from the very beginning instead of waiting to tell me that after the concert was already over. So then I contact TicketMaster and they said they couldn't help me because I bought through StubHub. So now I am out over $1300.00 and will absolutely NEVER do business with StubHub again. I will be telling everyone I know about this issue.”
“My experience with StubHub was profoundly disappointing. I invested hundreds of dollars in purchasing two tickets for a game between the Washington Commanders and the Pittsburgh Steelers. My decision was influenced by the photographs StubHub presented before the purchase. However, upon arrival at my seats, I was met with a stark contrast between the advertised view and the reality. The photographs provided by StubHub were misleading and constituted a false advertisement. The obstructed view from my seat, obstructed by a hanging and a column, was not accurately represented in the photographs. Had I been aware of this beforehand, I would have been prepared to pay extra for a better vantage point. As a long-standing customer of StubHub, I am deeply dissatisfied with this experience and will never consider purchasing tickets from them again due to the breach of trust. I strongly advise others to steer clear of StubHub at all costs.”
“Don't use this service. Was trying to sell my tickets for the face value, not trying to earn any money on them, but the ticket site was not letting me transfer them, called the costumer service immediately after the sale and told them I cannot fulfill my order and they just continued saying that they will charge me for the tickets as they are a business. They end up charing me more than I was selling my tickets for. So they literally pocketed $240 dollars from my own money.”
“I bought parking tickets to the Boyz II Men concert from Stub Hub. When I got to the gate, the attendant told me the tickets were fraudulent. We went through all websites trying to retrieve the tickets. The attendant finally told me I could pay or exit the lot. I paid for another ticket. StubHub refused to refund the fraudulent ticket. I also disputed with PayPal, and Stub Hub did not respond to the dispute. Worst company and worst customer service ever. If you don't want to lose your money, don't even try them.”
“Stubhub charged me extra money after I sold a ticket and the buyer cancelled right before the concert as it was “sold incorrectly” even tho they only let me do the one option and I wrote the right details. Extra $200 on top of what I had already paid for the tickets. That was just one incident, just had another one where I tried to sell a ticket I had just bought on the site and it said “unable to sell”. All details were correct and have tried everything but it won’t allow it. SCAM ARTISTS. They won’t do anything if you call or email them too.”
“Exactly what others are experiencing. Bought tickets, paid the money, then told they weren’t available two hours before the event. Had floor tickets 6 rows from stage and they offered much worse tickets as an alternative with no reduction in price. Second time this has happened. Stubhub is scamming its customers. BEWARE! DO NOT BUY FROM STUB HUB!”
“Horrible did not receive our tickets after we paid for them their code did not work at the event. Had to buy more tickets there. They could not refund or give us other tickets for the same cost.”
“STAY AWAY FROM THESE SCAM ARTISTS! I tried to cancel my listing on Sunday because I sold tickets on another site.. I got an error the first time, but when I went back in it showed no active listings so I thought I was in the clear. Until today when I got a message saying I sold the tickets. Called and spoke to Jojo who REFUSED to let me speak to a supervisor or give me corporates info. Then he hung up on me. I later got an email saying the sale was canceled so I’m thinking ok it’s over, I call. They say you’re still going to be charged even because the sale was cancelled!! Like WHAT?!? So you were gonna charge me even though I canceled my listing then still charge me even though the sale was canceled? GTFOH!! I also noticed I never received an email when I canceled my listing OR canceled my account with these people which is mighty convenient! STAY AWAY!!! They’re a bunch of scam artists!!! No lie!”
“I just got scammed today 11/07/2024
Chris tomlins concert is today so i wanted to buy a ticket for my cousin and the ticket I saw was a floor ticket for $24 and i bought them thinking that nothing could go wrong because most of his tickets were really cheap. When i got the confirmation to accept the ticket it shows as PARKING PASS . Honestly i thought i was trippin bc i had bought parking pass with my other ticket so i kept refreshing and refreshing to make sure i wasnt trippin.
At last i saw no floor ticket so i call customer service and asked for a refund and they said no because they contacted the seller of the ticket i had bought and they said they would send the right ticket right away but i no longer wanted the ticket since i had to buy another ticket for my cousin to come in and there was no one wanting the ticket and they said that they said they could only give me $5 discount
In the picture of the receipt it clearly says floor ticket and in the other pic it shows as parking pass”
“They never issued my tickets, their customer service was impossible to reach the day of the event and refused to give me my money back. I will never use them again.”
“This is the worst company I have ever dealt with. I bought tickets to go to the Gabriel Iglesias show 3 months in advance and they never sent me the tickets. One week before the show, they told me that my seats were not available. I had bought the seats near the stage and they offered me seats all the way back. I imagine they sold my seats at a higher price than I bought them for. They were really scammers.”
