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Stubhub Reviews

3.9 Rating 10,935 Reviews
72 %
of reviewers recommend Stubhub

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Anonymous
Anonymous  // 01/01/2019
Bought tickets in a certain section. Was told that the seller could not provide those tickets, but that upgraded tickets would be provided. I did not want the improved tickets because I wanted to sit in the exact section to be near other family members also in that section. The return policy is not simple. First-talked to a customer service person on the phone--got through within 2-3 minutes each time I called. That was a plus. However, each of the three service reps spoke very poor English and often I could not understand them, especially if they sped of their speaking rate. The instructions that were sent to me via email were not clear & the service rep had to put me on hold for 3 minutes so that she could figure them out. There is a place to select the tickets to return--but the check boxes are very light and not obvious. We finally figured it out & I was able to return the tickets only to be told to enter additional info in the return form when that form does not allow for any add'l info. I was told to take a picture of my return screen (from fifa site) and send that to a given stubhub email. I did that but later was given a form the fill out instead. Long, drawn out--will not go with Stub Hub again--too many gotchas.
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Posted 1 day ago
Easy to get and all went well.
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Posted 1 day ago
Got fantastic floor seats for $60 the day of the concert!
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Posted 1 day ago
Worked perfect StubHub is my absolute go to
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Posted 1 day ago
I purchased a pair of tickets to Metallica, the tickets arrived immediately, but you stated that it was free of charge and charged me a 40 percent commission.
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Posted 1 day ago
went perfectly
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Posted 1 day ago
I was happy to get to see the Anne Frank house, but disturbed to think someone (and Stubhub!) is making money from Anne Frank house.
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Posted 1 day ago
It was a great experience to see the legendary Paul Simon.
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Posted 1 day ago
Worked as intended, so all good.
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Posted 1 day ago
Don’t buy tickets from them. Never. Their fees are outrageously high I promise you there are way better prices than this legal fraudulent company.
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Posted 1 day ago
Decided last minute to get tickets. Good selection still available and great prices.
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Posted 1 day ago
Available tickets to the show we wanted to see
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Posted 1 day ago
More than happy
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Posted 1 day ago
They able to very well to replace tickets, but they should better make communication with seller to get original tickets to avoid distraction. I got replacement tickets just in 2 hours before event
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Posted 1 day ago
Great price, buyer guarantee, and a totally rockin' show!
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Posted 2 days ago
Very convenient and accommodating
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Posted 2 days ago
Went to see Shakira at intuit Dome, creat directions, employees really respectful and kindness, really close to the dome.
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Posted 2 days ago
Perfect experience, no issues! I got a good deal on a last minute ticket.
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Posted 2 days ago
Great. Easy to use and convenient
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Posted 2 days ago
Very good experience
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Posted 2 days ago
Stubhub is rated 3.9 based on 10,935 reviews