“My experience with StubHub was frustrating, dismissive, and frankly dishonest. I contacted customer service expecting help resolving a genuine issue (I canceled a ticket for a concert slightly too late), but instead I was given inconsistent information (first i was guaranteed to only pay a certain amount and then was hit by a massive bill), brushed off, and left to deal with the consequences (meaning paying a premium price on top of everything else).
The customer-service representative was unhelpful from the start. Rather than taking responsibility or offering a practical solution, they repeated scripted policy language and refused to properly investigate my concern (and there is no one to escalate the issue to). At the begining, I was told something that directly conflicted with what I would be told later on. When I asked for clarification or escalation, I received no meaningful support (they did not reply to my emails).
Would I use StubHub again? No. Poor communication, contradictory information, and refusal to help resolve a customer issue are not acceptable from a major ticket marketplace.”
“Hi-the reason I only gave one star is because I never used the parking spot which I had paid for! But was not anyone’s fault, but my nephew, he parked my car, which he supposed to park on 205 Central Ave. he parked on 193 Central Ave. which made me pay a ticket of $78. I was pretty upset but nothing I could do after when I received the violation ticket in my phone that my car was parked on the wrong spot! So my experience was not great, but it’s none of your fault either I just want to let you know what happened to me and why I didn’t use your parking spot which I paid for….just one more thing. I did love love the show of Loreena McKennitt was an amazing concert. Thanks 😊”
“StubHub was a lifesaver. I purchase tickets through a different company, the same day of the concert, and I did not receive it. Nothing had uploaded. I was at the venue and still nothing came through. So I ordered the tickets through StubHub while I was at the venue and to top it off, I even got a better price and up-close seats for a great price. Thank you !”
“It was my first time ever purchasing tickets from StubHub and the experience was amazing. Received my tickets from seller within a few minutes and was even in a closer row than I thought. Very pleased and looking forward to repurchasing!”
“Great experience buying my ticket last minute before the show. Website stayed responsive and I got my ticket right away. Had a great time seeing Rush as well.”
