“I bought a parking pass that showed the venue's address as the location of the lot; however, when I received the parking pass email confirmation, the location was over 5 blocks away. I have a physical disability and the distance is unmanageable. I submitted a ticket with Stubhub on July 16, 2026 with all the details along with sharing the fact I am disabled. It has been over one month and no resolution. The evidence I submitted clearly supports my case, yet Stubhub is continually stating the issue is being reviewed. To take this long to resolve a simple discrepancy is unacceptable. The company's FanProtect guarantee is simply words on their website and a buyer should not feel assured they will be protected. I have included screenshots that details sales page then the actual address of parking lot.”
“Jumped on late the night before the event. Found the perfect seat at a price that worked for me. Transfer was simple and seamless. Will definitely use again.”
“My experience with StubHub was great! Easy purchasing, tickets available immediately. The band was a different story. Yatch music aficionados should come to terms that Yatch music is insulting to many of the musicians that were lumped together under this new “genre”. The concert did not deserve to be at Wolf Trap.”
“AN AMAZING NIGHT! I was very hesitant on ordering tickets from here but im happy i took that risk. Not only did i get to see my favorite band but StubHub made it fast and easy from the payment process to receiving my digital tickets”
“We had a great experience with our event in Atlanta. Our parking place at the State Farm Arena lot was absolutely amazing. I mean it was right there at the front entrance
of the venue after walking about two minutes.!!”
“Since the concert was taking place overseas, I was waiting for the tickets to be delivered to the local address, but the seller failed to send them by the promised date. However, thanks to StubHub securing replacement tickets, I was able to attend the show—even though the seats were a bit further away—and I also received a refund for the price difference. It was a truly satisfying experience.”
“The initial tickets i purchased were actually not the section that was delivered. Fan protect covered me and their first interaction seemed to be promising where they advised i would receive a ticket in the section i purchased or an upgrade. Once the replacement options were received however - they were not at or above the tickets i bought and instead were much worse and valued significantly less than what i was paid. Additionally i was given the option for a refund but it took a second call to figure out how to request the refund (it was buried under a very long list of bad ticket replacement options). Additionally the communication for them receiving my original tickets back was lacking and i was pretty worried that i was going to end up losing double my money. Ultimately i was refunded a few days later, and i was able to find much better tickets on my own for the same price i paid. The rating is because of a few things 1 - the original tickets should not have been able to be listed as they were without verification, 2 - they overpromised and under delivered with the replacement tickets and 3 - the communication was lacking and left me pretty concerned.”
