“I purchased two tickets for the Lakers vs. Knicks game through StubHub for about $1,250. The tickets were supposed to be delivered via AXS Mobile Transfer, but even after contacting customer service and verifying my email, the tickets still did not appear in my AXS account.
Customer support asked me multiple times to refresh the app, sign out, sign in again, and send screenshots to prove that I had not received the tickets. This process took more than 40 minutes on the phone without a clear resolution.
When customers pay over $1,200 for tickets, the delivery process should be reliable and transparent. The platform should ensure sellers transfer tickets promptly instead of leaving customers stressed close to the event.”
“I am writing to formally express my extreme dissatisfaction regarding order #636646566 for the Matt Rife show on February 28, 2026. After speaking with your representatives, I was informed that a refund was refused, which is completely unacceptable given the circumstances.
I purchased two tickets for this event, yet only one barcode was available upon our arrival at the venue. We spent over 30 minutes on hold with your customer service department, and the second barcode was never delivered. By the time we were offered alternative seats, they were inferior to our original purchase and the show had already started. We did not use or scan these replacement tickets.
I will never use nor recommend your platform to anyone again.
Chris”
“The price was $22 at Stub Hub and the lot price at Salt River Fields was $10. The app made it think it was a special numbered parking space that was "special". I was mislead by StubHub”
“Nothing really.
I wish the type of parking was more clearly stated. Also, the price was $13, but at checkout I had to pay $19. Advertise the total price so as to not mislead the customer. Be more transparent about which levels and spaces are to be used on the day in question.”
“Overall, the experience was great in the end. Not having been on StubHub for a while, actually getting the tickets was iffy for a while. While I would have loved them to send me the tickets to my email so I could then load it to my wallet. I had to download the app and work with it for several minutes before I finally got the tickets. I’m reasonably tech savvy, but this would have been a disaster for those who aren’t.”
