“Customer service is so bad. Their app failing and lack of any competency in their customer service department makes them so hateable. Has cost me thousands of dollars over the years”
“Game Tickets were great, Mobile phone tickets were somewhat difficult to access. Spent an hour on the phone figuring it out.
Parking tickets were not able to be scanned at the parking garage. The e ticket that I printed out could not be read by the scanner at the facility 0as to big nd my phone could not be read either. Had to call the parking garage help number to get out, very un-satisfied with the parking purchase.”
“I ordered a ticket for parking 5 hours before the ball game started and did not receive the ticket within the promised time in the email. I created a chat and was promised that I would get the ticket in time. I did not get the ticket before we had to leave to go to the park so with the promise of refund if not received in time I went ahead and purchased a different ticket with immediate delivery and used it at the park. StubHub replaced the original ticket under a new order # but it was 2 hours after we had already parked and 4 minutes after the game had already started. When I asked for a refund of the original ticket - they refused because they had provided the replacement. How does that sound right? It isn't right. They sent me a useless replacement ticket that was NOT delivered timely -despite many assurances in the chat!!!”
“The Stubhub process was good -- I got a ticket I wanted at a good price. Retrieving my ticket from AXS was very difficult though. I know that's not you, but it was really bad and took multiple efforts over at least 30 minutes to get it. Their app is horrible.”
“This is my fifth experience with StubHub. I don't have time to stay on pre-sale lines and, most of the times the experience is frustrating. When you finally get access to the sales, all tickets are gone. While I hate scalpers and would prefer that tickets only be sold by the artist and resale be limited, StubHub has been a great, reliable resource to attend the events I am interested in. The process is simple, seamless and trustworthy. Thanks StubHub!”
“We somehow managed to buy fraudulent tickets to a show, were half way into a four hour drive to the show when we discovered it, and Stubhub managed to make it right in less than a 1/2 hour and get us legitimate tickets. AWESOME experience!”
“On March 29th for the play Giant in NYC, I purchased 4 center orchestra tickets together. Two hours before the show I was notified that our tickets were not available. I was leaving the next day and had another couple joining us. I was effectively forced to take 4 tickets farther back and on the far right orchestra that were not together. Classic bait and switch.”
