“I would give a - no star to this company’s customer service.
I Bought tickets on April 22/2026 for a 705pm texas rangers base game for June 5th , but when I received email, Tickets showed 135pm. It had taken me two weeks to finally have a stubhub rep take back/ returned and now two more weeks to try and get money back. Now i find out that stubhub has to send me an email giving authorization..
Fyi - i am the one that keeps having to call them. I have made multiple phone calls for the last 4 weeks and still haven’t received a refund or authorization to have it done.. keep getting the same message “another team has to help”
I will never buy thru them again.
I have also advised on every call to stubhub that the game in question still says 705 pm on their website, 4 weeks later and still jo change ..”
“The concert was amazing!
Getting the tickets was a bit of a hassle. I could not download the ticket and had issues logging into Ticketmaster to see the tickets - this process took me close to one hour.
Customer service just told me to keep trying to sign onto Ticketmaster which wasn’t much help.”
“Stubbub basically stole my money. While trying to transfer tickets I got an error message three times, the fourth time it seemed to go through. My buyer got to the venue presented her tickets on the phone and they said someone had already used them. So obviously the tickets had transferred, actually screwed up and transferred twice. But since I couldn't provide the email about the transfer, and I just don't save any emails, they will not give me the money that at least one person and probably two people paid for the tickets.”
“Bought a cheap last minute ticket to The Neighbourhood’s show in Antwerp and had the best time! Received a download link to the PDF ticket almost immediately. The barcode was legit, I entered the venue with no issues. Teenage wish fulfilled! Thank you, Stubhub!🫶🏻”
