“I purchased a parking pass for a football game and received the pass through Seat Geek. The address that was listed was incorrect and I could not find the correct place to park so I had to find a different parking spot and was not able to use my pass. I emailed Stub Hub Sunday and 5 days later I still have not heard back from them. I just want a refund since I was not able to use the pass and all I get is a stupid chat bot that is just useless.”
“I made a ticket purchase for the wrong game and immediately noticed. Tried to cancel, no luck. Could not talk with a human. Spent hours "chatting" with bots and unhelpful people (I think). The tickets were actually coming from Ticketmaster, so had to transfer the tickets back to Stubhub to resell and mitigate losses. Stubhub held up that process. Awful company. Went back to Ticketmaster, talked with a human and am reselling through them. I will never use Stubhub again. Their model should be illegal not telling you where the tickets are coming from and not helping when a mistake is made. They are the worst. They take your money with huge margins and offer no customer support. Actually put up obstacles to solving the problems. Will never buy or sell a ticket with Stubhub again and hope they fail.”
“First and last time using SH. I was unclear how to list the tickets, got a prompt e-mail that someone wanted to buy the tickets but I sent/uploaded them wrong.
Okay cool, got CS to help me send the purchase properly and issue resolved. Buyer confirmed they rec'd the tickets and were happy, no issues.
7 months later and 4 days after the event, I get an e-mail that the sale was cancelled. I submitted an dispute provided at least 8 screen shots showing transaction was completed. Evidence was: screenshots from CS confirming previous help to get tickets to buyer and completion, proof of the received tickets from the buyer, proof that step by step was followed to send tickets, proof that SH acknowledged they received confirmation from the buyer they received the correct tickets, and proof from the venue that the tickets has been scanned on the day of the event for entry.
The next day get another e-mail from SH confirming the buyer confirmed they had receive the correct tickets and used the tickets for the event, had no issues and requested payment be completed to me, however since I initiated a dispute they will take up to 30 days to close out my dispute, Another 30+ days to receive payout. Even though all the proof is there and confirmed by buyer that there was NO issue with the sale.
In another e-mail rec'd it stated that since the sale was cancelled a charge was applied to the sale (was charged $600.00 to my cc on file in) due to cancelling the sale. Total charge stated was $1,412.32, mind you I told the tickets for $1008.00, and the remaining amount would be withheld from future sales. This was charged after a dispute has been initiated which is of poor practice. Stubhub will not accept responsibility of any fee/charge/intererst that may happen due to them charging my CC and told me I would need to address it with my banking institution (which I have disputed this charge with my banking institution).
Currently at the 1.5 month mark since I submitted the dispute and no response. Was told to allow 30 days for dispute to go through, then 45 days now being told to wait an additional 5 business days for a response on the dispute, then maybe an additional 7-10 for payment SHOULD the dispute be completed.
Been on hold as I write this going on 20 min. At this time I am out 1600 for the ticket sales and 600 for a fee that was charged to my credit card due to their system error.
This company is a joke!”
“First time buying tickets from StubHub and I was a little worried because I wasn’t sure I’d get it in time. But everything worked out wonderfully and I’ll be using my app more often to buy tickets to the best concerts.”
“I purchased seats for the Bruno Mars show in Miami, and upon arrival I discovered that my view was about 70% obstructed by a massive structure. None of this was disclosed in the listing.
I contacted StubHub, and their response was extremely disappointing. They claimed they “cannot agree” that the obstruction was 70% and insisted that the venue “does not consider” the seat obstructed — as if that changes the fact that I could barely see the stage. They also stated that the seller had “no obligation” to disclose the obstruction and that neither StubHub nor the seller has control over venue design or staging.
In the end, because the section and row matched the listing, they refused to take any action.
Bottom line: I paid a premium for a seat with a severely blocked view, received something completely different from what was advertised, and got a generic, dismissive response with zero accountability. A ruined experience and unacceptable customer service.”
“Everything went smoothly, i would just like to know the seat number before I purchase the ticket. Next time I will not buy a ticket unless I know the seat number at the time of purchase.”
“When I had placed my order I hadn't realized that the email that auto filled at check out was an old email that I no longer had access to. Customer service quickly helped me get the tickets transferred to the correct email in time show!”
“I’ve used StubHub as a buyer before, but my experience as a seller has been deeply frustrating.
I listed two-day VIP passes to Palm Tree Music Festival for $545 per ticket—already below the $706.20 I paid for each one. StubHub repeatedly labeled my price “not competitive” and recommended cutting it to around $320–$349. The comparisons I saw did not always appear equivalent to my tickets; some were lower-tier or one-day options rather than two-day VIP passes.
What concerned me most was visibility. My listing showed as active in my seller account, but I couldn’t find it in the logged-out buyer view. I only found other higher-priced listings by opening my own listing and going through “similar listings.” If regular buyers can’t readily see a listing, its lack of sales doesn’t prove that no one would buy it at that price.
This creates the appearance of an opaque and unfair marketplace: some low-priced listings are prominently shown while other active listings are difficult to find, and sellers are then urged to lower their prices based on comparisons they may not consider equivalent. I can’t speak to StubHub’s intent, but this experience raised serious concerns for me about algorithmic visibility, misleading price comparisons, and possible market distortion. I removed my listing.”
