“I had a great experience purchasing tickets for the women’s basketball game through StubHub. The tickets were delivered on time, the transfer process was smooth, and everything worked perfectly at the venue. The prices were fair, and the entire experience was easy and stress-free. I would definitely use StubHub again.”
“I purchased 3 tickets on 1/29/26 to see Lional Richie on 6/27/26, and paid $663.32. On 6/26/26, Lional Richie had to cancel the concert because he was sick. Instead of refunding my money, Stubhub said I need to resell the tickets on their website because they rescheduled his concert for 10/2/26, and I can't make that date. Stubhub's web site says I need to list my tickets for $75 each. If they sell, they will refund me under $200. When I complained to them, they said I can list them for more money, but when I tried that a message said that nobody will see these tickets because I'm asking more than Stubhub recommends. What a rip off. I will never buy anything from Stubhub again.”
“Back in December 2025 purchased tickets to a World Cup game hosted in Vancouver June 18th/26 and never received the tickets. Called 20 plus times and spent 20 plus hours on the phone trying to receive the tickets. Flew across Canada and had accommodations with my son. Very disappointing and frustrating.
I will never use Stub Hub again and would not recommend using them to purchase tickets.
Brutal absolutely brutal!!”
“The alternate seating I had to make was terrible. I had to pay for parking because I did not have an actual ticket. SO I lost money paying for parking with you. At least Barry wasgreat.”
“The alternate seating I had to make was terrible. I had to pay for parking because I did not have an actual ticket. SO I lost money paying for parking with you. At least Barry wasgreat.”
“I was reluctant to buy World Cup tickets from StubHub due to all the "canceled WC tickets" videos I've seen on multiple platforms. I was desperate to attend at least one game, so I did it. If things went south, I'd get replacement tickets or my money back. Thankfully, everything went smoothly. I have bought from StubHub before, so I thought it was an immediate ticket transfer. For WC tickets, it was not because the transfer was via a FIFA account. I called customer service, and they quickly explained the process and contacted the seller to verify if the tickets had been transferred - seller confirmed. I saw the tickets in the FIFA tickets mobile app. The bar code isn't activated until game day, 4 hours before kick-off. This is not StubHub, btw. It's FIFA's security process. All in all, StubHub came through with very expensive tickets, and their customer service was excellent in addressing my questions and dealing with the seller.”
“I got the tickets but the delivery time was not good, the game was at 12 and it was 4 hours driving for me and i got tickets at 3 am which doesn’t give enough assurance, refund wouldn’t have worked since i had to rent a car and drive anyway”
“I purchased a ticket on June 10th 2026 to attend the White Sox vs Houston Astros at Daikin Park Houston Texas on August 31st 2026 from Stubhub.com,I became aware of major errors on the ticket on July 1st 2026 such as the seating section being in Lot A Row A which is according to the venue a parking lot,the ticket was sold as entry to the event with Section A highlighted on the seating chart on Stubhubs listing,Row A was also incorrect as the rows are numbered not lettered.
I called Stubhub customer service on July 2nd 2026 to express my concerns regarding the validity of the ticket I purchased from Stubhub,it was during this conversation I was told that my ticket was not available and I would be given a ticket that was nowhere near equal in value in a different section that sells for 83.00 to 96.00 whereas I paid 220.87 for my ticket with free food and non alchoholic beverages.
The ticket I was told I have to accept is not comparable or better than the ticket I originally purchased by any means per Stubhub's fan protect guarantee.”
“We actually missed the tour at the assigned time. StubHub made the reservation for 3:50 PM on June 27th. We arrived at 3:25 PM and were told that our reserfvation was for 3:20 PM. We missed the boat. Fortunately, we were able to stand by for a boat the morning of June 28th and made the trip.”
“I purchased two tickets for the Germany-Paraguay World Cup game on June 29. I bought the tickets less than 24 hours before the game and the Stubhub experience could not have been smoother. Everything that Stubhub conveyed to me in advance then occurred (for example, e-tickets were not immediately available, but would be transferred soon). Very smooth, trustworthy process.”
“Seamless experience, received ticket way ahead of deadline, enjoyed my experience at the game. Effortless experience all around! When it works it works!”
“I was gouged on the ticket prices. I paid just over 3X the face value for 2 tickets. I am very disappointed. The seats were just ok and were directly in the hot sun. I will hopefully not make this mistake again.”
“Terrible experience with StubHub. Purchased tickets to the College World Series in Omaha about 2 months prior. They were good seats - right behind first base dugout. The day before the game, as we are traveling to Omaha, StubHub sends a message that our seats have been "UPGRADED". Turns out the new seats were way out in center field - the opposite of an upgrade. Customer Service was no help - they could not get our family the original seats not anything closely comparable. Left us scrambling to find new tickets. StubHub is awful to work with!!”
“It was easy to buy tickets, however, several issues came up. Stubhub "upgraded" our seats due to not having the tickets we bought. The upgrade was not want I wanted and in my opinion placed us into inferior seats. When I contacted customer service, it was extremely difficult as each representative was dealing off of a script and was not able to resolve our issue. Ultimately they told me I had to send the tickets back to them in order for them to process our refund. This was ultimately determined to be impossible as the tickets they had sent us were as such they were untransferable. It took 2 representatives before they told me I was right with regards to transferring the tickets. I was then told they would resolve the issue in 2-3 hours, however, 5 hours later they still had not refunded me for the tickets. Now the event was less than 1 hour out and I was unable to make any other purchases for seats that I wanted. I had found tickets form a competitor which were several dollars less than Stubhub and issues I have had with these competitors in the past were resolved much more rapidly. Ultimately the tickets I was given by Stubhub I had to use and thankfully they still worked. I understand Stubhubs thought process though, they already had my money, why would they give it back, or give me what I paid for. They will push their unselected seats to me and keep using the seats I wanted to lure others to make the same purchase and then force others down the same road, allowing them to off load their undesirable seats. The reason I am giving 2 stars instead of 1 was my family ended up having a great time, we didn't let the ticket purchasing or placement experience keep us down, and I want others to see this post and realize the issues they likely may face when using this service.”
“Smooth process for finding tickets, buying and receiving. No hassles.
There was concern because of the recent news on people not receiving tickets bought well in advance. I was able to buy and receive my ticket in under 24 hrs.”
“Very clear about the process and what to expect and delivered accordingly. I loved the 24/7 chat bot with accurate information for any questions I had.”
