“Customer service is all AI or scripted email responses. I paid for but did not receive the tickets I selected. Instead of a refund to purchase seats where I would like them they offered, what they considered comparable options, which were not. I did not mind to pay extra for different seats but that is not even an option. This was a disappointing experience and after using this platform many times for tickets I will find other options as there are many to choose from.”
“Terrible service. First Stub Hub cancelled my ticket order without explanation but then tried to charge me for the parking. Glad I alerted Amex as they cancelled the attempted charge right away. Not using Stub Hub again.”
“I had a certain area of arena to see a concert within a certain price point. At first it didn’t look like I would find anything suitable, but the site updates / refreshes with new stock. I was able to get the seat I wanted at the price I wanted to pay without hassles of haggling with a scalper.”
“The parking that I was sold was literally on the other side of the town. It made no sense. Do not purchase parking through StubHub and just find a garage parking when you get to the arena. By the time you pay for this parking pass and have to pay for an Uber to get to the arena you are better off just paying for a garage a block or two away from the arena.”
