“I've had issues with the past few Stubhub orders. That's been frustrating, but Stubhub has been fantastic at handling each of them. Their customer service has been top notch for me.”
“Once I received the tickets the game was very good. I experienced a big problem trying to received the tickets. I spent close to 45mins on phone on 2 separate occasions with stub hub. Finally received tickets 2 hours before event.”
“I purchased two tickets to a sold out show. I ended up reselling one of them on Stubhub as I only needed one ticket.
Turns out the tickets were fake. I got a refund for my order, but I'm being fined for selling a fake ticket, even though StubHub themselves guaranteed it!
This is after multiple service agents told me that I had done everything right and would not be fined since they guaranteed their tickets.
The only reason I'm not giving 1 star is I have had a couple of good experiences in the past with them.”
“I experienced difficulty in the claiming of the tickets and in the transfer process with Ticketmaster. I believe the issue was with their firewall which detected the interaction with StubHub as suspicious activity. I resolved the issue by reconfiguring my setup options on my phone, but the experience was a painful one.”
