“Easy as Sunday morning to get tickets. Didn’t get a five because getting out of the parking lot was ridonkqulous. Cars parked everywhere but, the actual lot was money for convenience and ease to get into. It was getting out that was a PITA.”
“I paid for a parking pass that was $150 but my issue is that you charged $55 in fees on top of that. That is absolutely ridiculous for a parking pass as you charged more than 33% in fees. That is an astronomical amount. The seller was great but StubHub is commiting highway robbery with the fees that are charged.”
“I purchased a parking pass for a football game and received the pass through Seat Geek. The address that was listed was incorrect and I could not find the correct place to park so I had to find a different parking spot and was not able to use my pass. I emailed Stub Hub Sunday and 5 days later I still have not heard back from them. I just want a refund since I was not able to use the pass and all I get is a stupid chat bot that is just useless.”
“I made a ticket purchase for the wrong game and immediately noticed. Tried to cancel, no luck. Could not talk with a human. Spent hours "chatting" with bots and unhelpful people (I think). The tickets were actually coming from Ticketmaster, so had to transfer the tickets back to Stubhub to resell and mitigate losses. Stubhub held up that process. Awful company. Went back to Ticketmaster, talked with a human and am reselling through them. I will never use Stubhub again. Their model should be illegal not telling you where the tickets are coming from and not helping when a mistake is made. They are the worst. They take your money with huge margins and offer no customer support. Actually put up obstacles to solving the problems. Will never buy or sell a ticket with Stubhub again and hope they fail.”
“First and last time using SH. I was unclear how to list the tickets, got a prompt e-mail that someone wanted to buy the tickets but I sent/uploaded them wrong.
Okay cool, got CS to help me send the purchase properly and issue resolved. Buyer confirmed they rec'd the tickets and were happy, no issues.
7 months later and 4 days after the event, I get an e-mail that the sale was cancelled. I submitted an dispute provided at least 8 screen shots showing transaction was completed. Evidence was: screenshots from CS confirming previous help to get tickets to buyer and completion, proof of the received tickets from the buyer, proof that step by step was followed to send tickets, proof that SH acknowledged they received confirmation from the buyer they received the correct tickets, and proof from the venue that the tickets has been scanned on the day of the event for entry.
The next day get another e-mail from SH confirming the buyer confirmed they had receive the correct tickets and used the tickets for the event, had no issues and requested payment be completed to me, however since I initiated a dispute they will take up to 30 days to close out my dispute, Another 30+ days to receive payout. Even though all the proof is there and confirmed by buyer that there was NO issue with the sale.
In another e-mail rec'd it stated that since the sale was cancelled a charge was applied to the sale (was charged $600.00 to my cc on file in) due to cancelling the sale. Total charge stated was $1,412.32, mind you I told the tickets for $1008.00, and the remaining amount would be withheld from future sales. This was charged after a dispute has been initiated which is of poor practice. Stubhub will not accept responsibility of any fee/charge/intererst that may happen due to them charging my CC and told me I would need to address it with my banking institution (which I have disputed this charge with my banking institution).
Currently at the 1.5 month mark since I submitted the dispute and no response. Was told to allow 30 days for dispute to go through, then 45 days now being told to wait an additional 5 business days for a response on the dispute, then maybe an additional 7-10 for payment SHOULD the dispute be completed.
Been on hold as I write this going on 20 min. At this time I am out 1600 for the ticket sales and 600 for a fee that was charged to my credit card due to their system error.
This company is a joke!”
“First time buying tickets from StubHub and I was a little worried because I wasn’t sure I’d get it in time. But everything worked out wonderfully and I’ll be using my app more often to buy tickets to the best concerts.”
