“Ease of buying tickets was great. Downloading was a little difficult. I had to choose different tickets because seller did not come through. Best part is Stub Hub guarantees.”
“Do not purchase parking passes through Stubhub!
Immediately after purchasing my event tickets, I received a pop up offering “Theater parking - Giselle” (exact wording) listed as 0.4 miles from the theater. Because I have attended many events at the Hobby Center and am familiar with the official theater garage located directly next to the venue, I assumed this was the same parking facility.
However, the pass I received was for a third party downtown parking lot that is not affiliated with the theater and is located much farther away (closer to a mile from the actual theater entrance). This distance is not feasible for my elderly mother, who has significant hip issues and cannot walk long distances. When we came for the event on Sunday, we measured the distance from the official theater garage parking to the entrance (0.3 miles), so the advertised 0.4 miles seemed reasonable. The actual location of the parking pass I purchased was nowhere near that.
Because of this misleading information, we were unable to use the parking pass. I contacted StubHub support, but the representatives and manager were unable to assist and suggested I drop off my mother and walk from the distant lot in 100 degree Houston weather, which was not a safe or reasonable option. My refund / future use credit was denied.
I ask for a refund or a Stubhub credit due to the following:
1. The parking was misrepresented as theater parking for the Giselle event.
2. The distance listed (0.4 miles) was inaccurate by a significant margin.
3. The pass was not usable due to accessibility and safety concerns.
P.S. I initially wrote long honest review about the parking pass Stubhub experience but I never received the email for email verification assuming Stubhub is dismissing the bad reviews from being posted.”
“I had lots of trouble finding my ticket at the entrance to the concert. But otherwise good. BOB was iconic. The venue amazing, world class. Keep on keeping on and keep your prices low. Have a senior discount??? That's a good idea!”
“It was so east you purchase tickets from Stub Hub for the Dodgers. The prices were fair and the seats were perfect! If I'm looking for sports or concert tickets I alway check out Stub Hub first and ususally find what i'm looking for here.”
“Was able to purchase last minute tickets with no issues or surprises. Stubhub works great and I’ll continue to use whenever I can to purchase tickets for games and shows.”
“after I received the ticket around 12 noon of the same day of the world cup event, I still see the ticket is "Not Ready". You should let the customer know what time it will be Ready so customers are not confusing and trying to find out why.”
