“Purchased tickets with StubHub the day of an event (impulsively). Then decided not to attend based on reviews of the seats location and bad view. So I relisted them for sale (at a loss) and received an email shortly after confirming they were sold and the tickets would be directly transferred to the new buyer. About 10 minutes after the event started I received and email that the tickets were not available and were being replaced. I thought it was strange that it was sent to me and not the new buyers but thought it was nice that they upgraded the new buyers seats and kind of wished I would have kept them and went at this point.
Two days after the event took place StubHub requested confirmation that the tickets I sold where transferred to the buyer (keep in mind the prior email stated StubHub would transfer the tickets to the new buyer on my behalf).
I never received tickets only emails (the original purchase email, a second email confirming the tickets sold, and a third email announcing upgraded seats).
Ultimately, it appears the original tickets never existed, which then voided the resale of the tickets. The original tickets then were upgraded after the event began per an email (no tickets actually arrived) and StubHub refuses to give me the proceeds of the tickets resold or simply refund the original tickets.
I will never do business with this company again. They stole my money and probably the new buyer's money too and never provided either party tickets for the event.”
“Absolutely terrible experience. I will NEVER purchase through StubHub again. I purchased tickets for the State marching band contest in Texas in October. When I got to the event, I tried pulling up the tickets and I kept getting an error message saying “oops, something went wrong.” Even the ticket person was trying to help me figure out how to pull up the tickets. We had 20 minutes until the one single band that we came to watch perform so I did not have time to keep trying to work it out as we had already spent nearly 30 minutes at the ticket booth holding up a line trying to get the tickets to pull up. I ended up having to buy two more tickets at the gate because I couldn’t access my tickets through stub hub/ticketmaster. I called to request a refund because I didn’t use the tickets and the lady said sorry you should have called and we could’ve helped you work it out. I explained that I did not have time and that we almost missed the single performance that we came to see Five hours away. She did not care and was not helpful. So I then went and disputed it with my bank, and now I just got a message from my bank saying that StubHub verified that the transaction was valid so they are rescinding my credit for the tickets. I even showed my bank where I bought two tickets on the day of the event because I couldn’t access the others. So frustrating. Not to mention they charged me twice and even the original charge was nearly 50% more than what I paid at the gate. Lesson learned.”
“I purchased a ticket for the hip-hop nutcracker. I never received my E tickets. I got something that did not state my seat number. I go to the Fox theater and they’re unable to locate my ticket based on the email I received from this company. I was told I had to purchase a new ticket I wasn’t the only one I never used my ticket for an event that was a special treat Orchestra seats for me for my birthday. They will not refund my money. Do not use StubHub to purchase your tickets go directly to the box office. Don’t use this company. It shouldn’t be that hard to find your ticket if you purchased it.”
“Horrible policies. Usher rescheduled his event due to weather which was crazy because weather was fine. Catch is i live 1000 miles away and couldn’t afford to go back to Miami 5 days before Xmas and I’m a single mom. I paid $362 for 2 tickets only got $216 from a resale. My ticket was bought a few days before the concert after i lowered the price! This is not fair WILL NEVER BUY FROM THEM AGAIN”
“Was promised for my fees to be waived when I resisted my tickets due to event being rescheduled. They did not waive the fees and said that the email that was sent was incorrect on their end. Did nothing to rectify the situation so I lost all that money. The customer service rep I initially spoke to was also very rude”
“Bought tickets in November, hadn’t received them the day of the event. The virtual assistant assured me my order was good to go. Got an email after the event started saying the seller would not release my tickets. Well they refunded my order I had already traveled a far distance to get to the event. Would not suggest using stubhub ever! Thank you that’s a lot of milk”
“Bought tickets for World Cup 2026 for a Christmas present. I received notification of tickets for a completely different event. After two days on-line and on the phone I was told that the seller would not release the tickets. Only option was a refund (haven’t received yet) and now tickets to the WorldCup are no longer available. Never use Stubhub!”
“I ordered tickets to a 7 pm show with an email confirmation and they sent me tickets for another time. When I inquired about they told me too bad and would not honor my original purchase. Never doing business with them again”
“StubHub is becoming a Fraud. Their guarantee means nothing. I recently had two experiences where their delivery on game day policy just allow the buyer to be hour or minutes from their event and have no ticket. We start accepting any thing they want to offer… always worse than they originally promised and took your money for and paid them hundreds in fees for. Last time original tickets were unavailable 2 hrs before game, 2nd set of tickets offered was accepted and then they were available either and neither was the third set offered. I’ve bought ticket that were on 1st row of Big 12 basketball game and then had no delivery. StubHub is a scam. Do not use them they will defraud you and say it’s nots their fault, they aren’t the ticket holder… but u trusted and bought from them on their website. Go to ticket master or the actual venue. Do not use StubHub.”
“bought tickets that said "clear view" of the basketball court - they were obstructed; I called customer service and they said "not our problem !"
stay away!!”
“I paid for tickets to a baseball game for next season. I paid in September and got an email in late December saying the seller could no longer provide the tickets. StubHub offered me cheaper tickets in the centrefield bleachers or a refund. (Or voucher for a purchase at a later date) Since this was a cross-border game, I take a loss on the exchange rate for the refund. Otherwise StubHub rips me off by substituting cheaper tickets than what I paid for. Either way, a BAD customer service experience with no effort to recover my loss. I know StubHub is big but they need to do better.”
“never received my tickets (Dave Chapelle, Nov 2024)
their "guaranteed" policy is: you'll be notified 3 hrs before the show.
it is not reasonable to have 3 hrs notice before a show, to arrange travel, lodging, childcare, etc.
multiple emails and calls to customer service (emails came fro ViaGoGo), and they all repeat the same script.
i asked for a refund they said, they have a guarantee and i would get my money back or equivalent tickets. i told the rep, on Ticketmaster the ticket was going for 3x what i paid for. no way i'd get my seats/tickets when the value had gone up 3x
i never got any communication 3hrs before the show
i had to get my money back by disputing the charge with my credit card
so pro-tip, #1 don't use StubHub, ViaGoGo. #2, use a credit card that has strong dispute and refund services”
“SCAM ALERT SCAM ALERT!!!
DONT NOT USE THIS SERVICE!!
I tried to buy tickets in Liverpool for a game at Anfield. Dream seats for a once in a lifetime trip. The seller immediately pulled the “Bait and Switch” scam. He tried to move me to various lesser quality locations around the stadium. Eventually I had to quit messaging with the scammer and go back to StubHub themselves. For what it’s worth, StubHub attempted to resolve the situation but the seller clearly never had the product he had listed. I suspect this is a scam he uses frequently to scam international travelers. I used LiveTickets and had my tickets in 4h. No hassle. Saved a once in a lifetime trip. DO NOT USE THEM.”
