“I am forced to leave this review after 10 separate attempts to resolve a basic ticketing error created by StubHub.
Back in May, I purchased 4 tickets for the Monster Jam 12:00 PM show in Edmonton on August 29, 2026 (Order: 643850474). Instead, the seller sent me tickets for the 6:00 PM show.
I returned the incorrect tickets immediately. StubHub's system generated a replacement order (644161191), but amazingly sent me the EXACT SAME incorrect 6:00 PM tickets again. I returned those immediately as well.
Since May, I have opened TEN (10) customer support chats. Every single agent promises that a "specialized team" is handling it and that I will receive an email in "2 to 5 business days." I have NEVER received a single email, update, or phone call in over 8 weeks.
On July 1st, an agent (Guillermo) escalated the case as "Urgent" and noted on my file that if the correct tickets couldn't be provided, a full refund would be issued. Today is July 20th. Almost 3 weeks have passed since that "urgent" escalation, and once again, nothing has been done. The latest agent just brushed me off with the exact same canned response asking me to wait another 2-5 days.
StubHub is currently holding my money, while I have NO tickets and am forced to cancel non-refundable travel and hotel plans. Their "FanProtect Guarantee" is a complete scam if you ever face a real issue.
Do NOT trust StubHub with time-sensitive event tickets or travel plans. Avoid at all costs.”
“we looked at tickets from the shows website and found that the tickets we got from StubHub was about Half of what we would have paid. Thanks for letting us see this great show”
“Really quick and easy way to get tickets for a concert I couldn’t get ticket in the actual sale and thanks to the instant download option I had them on my phone within minutes.”
“I wasn't sure if the tickets would be real! They were and we had a blast! I would try Stubhub again. I just wished the resale prices weren't so high!!!”
“Friend had tickets for Sunday afternoon game but no parking passes. I knew it would be tough to park in that neighborhood so went on StubHub and was able to easily purchase a parking pass only for a decent price. Everything was done electronically and worked beautifully.”
