“Great parking, and a good way to scan tickets, thanks! I'll definitely buy this app again for the next concert. BTS will be back for the last time!!! And I'll be there!”
“Overall, using StubHub was easy and mostly problem free. The only issue I had is I bought the tickets on my IPad and they appeared in my IPad StubHub app, but for some reason never showed up in my app on my IPhone. That has never happened before. I was able to log into the StubHub website and show the tickets at the show, but it was touch and go. If the site did not have good wifi coverage, I may not have had access to the rickets.”
“The price for great seat tickets was fantastic. I decided very last minute to go the concert and I was looking for lawn seats but so the price for some great seats and jump on it quick. I took my mom out and she was not expecting the VIP parking and club seats. She was ecstatic!!! Overall very pleased with everything.”
“Extremely Punitive Seller Policy - One Mistake Can Cost You the Full Ticket Price and I will never use Stubhub again
I listed legitimate, verified Ed Sheeran tickets that I had originally purchased through Ticketmaster. This was my first time selling on StubHub, and I made an honest mistake when entering the concert venue and row number. Everything else about the listing and the tickets was accurate.
The buyer noticed the discrepancy, the transaction was canceled, and the tickets were returned to Stubhub but Stubhub never gave the tickets back to me or the price of the tickets despite thing being flagged way earlier before the concert.
In my case, they are effectively treating a clerical listing error the same way they might treat intentional deception.
What I find especially unreasonable is that there was no warning, no opportunity to correct the listing, and no proportionality between the mistake and the penalty. I was a first-time seller with legitimate tickets and no history of problematic transactions, yet the circumstances seemed to make no difference.
I understand that StubHub needs policies to protect buyers, but charging a seller the full ticket value for an honest data-entry mistake is excessive and punitive.”
“I got suckered in to using this company through my Chase Sapphire Reserve credit card. I bought two tickets to Bob Dylan, overpriced relative to other platforms but no problem - I had free credit to spend. A friend cancelled so I decided to sell one ticket through Stubhub and this is where things went downhill fast. I transferred the ticket to Stubhub's ticketmaster account so they could do "instant delivery". The ticket sold, the ticket was transferred and left my account. Then I started getting emails from them saying there was an issue with the transfer. I couldn't get hold of them (email is no reply) so I emailed the buyer to ask if they had received it - they wrote back saying thanks that they had. I figured it was just a stubhub glitch (their tech platform is pretty awful, not surprising given their ebay origins) that would iron out. The following day I got an email saying I wouldn't be paid out. The day after, that I had been fined more than what the ticket sold for for "not delivering". I filed a dispute with all the evidence, it took them 6 weeks to adjudicate it and of course they found no fault in their "process". I'm now left with an unaccountable company that has quite literally scammed me out of a ticket and money. I've written to the AG, BBB and will be doing everything I can to right this wrong.”
