“The saddest day for my daughter who was so excited to see Sabrina carpenter in Chicago. Bought tickets through stub hub. Was at the venue and the link didn’t work. Stub hub told them sorry They don’t care about the people. Sabrina your fans should not use stub hub. You may just lose them”
“This was a very disappointing experience. We purchase Sabrina tickets back in July and received a notification from Ticketmaster that the seller violated their code. After calling over 6 times we were assured that we will get the same or better tickets. Every time we called they kept saying another day, another hour etc they will come through. Here we are on the afternoon of the concert and then they finally deliver some stand up at the very back of the stadium which is not the same as the tickets we purchased. I kept asking why we are paying the price and inconvenience for someone that was in violation. They should have issued us replacement tickets there and then not put us through this for the last few months. This became our problem not theirs. Very disappointing do not use them!”
“I had the worse experience I was supposed to take my daughter today Oct 13 th to a Sabrina carpenter concert just to find out that the seller didn’t release tickets my daughter cried for hours what a experience it was then for them to just issue me a refund without my knowingly is ridiculous”
“I will NEVER use StubHub and suggest you don’t buy tickets with them. I bought tickets 3 months in advance for two nights for a concert in another country… sellers canceled for both nights and we were left scrambling and spent more time on the phone than we did at the concerts. YOU HAVE BEEN WARNED!!!! We also spent way more money in the end.”
“I sold my tickets. And never received my payment. When I have called several times. They told me different stories and that I have already received it but even the representative thought I was stupid didn’t know my own account number. I will not be purchasing or selling anything on stubhub again!!”
“They make their app not show the fees until the end and even then the last page is automatically scrolled up so you dont see the total costs. You click next waiting for that final price and you end up confirming. The charged $99 in fees for $200 in tickets. Its very shady, you feel scammed and Ill most definitely not use them again. This is the second time I have issues with them. My order is 546204360 for the sake of legitimacy but man Im using every other platform except stubhub even after their customer support gave me that condescending attitude about why they charge fees. Everyone knows, no one expects $99 and even less expects your app to hide them!”
“I had a terrible experience with StubHub. I purchased tickets for an event, but the seller canceled them last minute. I had to contact StubHub multiple times just to get the issue resolved. By the time they finally sent us replacement tickets, the show was already halfway over! Despite this clear inconvenience, they are now refusing to grant us a refund. The whole experience was frustrating and disappointing, and I’ll think twice before using StubHub again.””
“Stubhub has different rules for reselling tickets for the general public and professional scalpers. Do not buy from this company. They allow scalpers to sell tickets without row snd seat numbers. They insisted that I have an extra ticket that I couldn't sell because I had to walk in the new buyers yet the ticket I bought from a seller was transferred electronically the day before the concert. Even though I proved to them I had another set of tickets I bought from ticketmaster They would not allow me to sell all my tickets. WhT a scam.”
“Purchased 3 tickets, never received email week of or day of to accept tickets. I had to locate tickets from confirmed purchased email. Went to venue and was told tickets can’t be scanned and there’s issues with Stubhub tickets on a regular basis. Went to venue customer service desk and was told my 3 tickets were already accepted / confirmed by another person. Which tells me I was SCAMMED and my tickets were sold to a higher bidder. I was livid that I effin drove 3 hours to see Maxwell and you cheated me and my friends out of a fun time experience. There were lots of people having the same experience with your company. I hope you do a better job with your promoting team to by providing and confirming that consumers will receive tickets, which means you need a better quality assurance department to prevent SCAMMING. Moving forward i will only be purchase my tickets at Venues. However, i must say your customer service rep that was working with me knew my frustration as I gave her a heads up I was extremely angry and she remained calm the entire time.”
“Charged me $98 for parking which the parking rally said wasn't valid, the actual code didn't chime in until 1 hour prior to the performance so I paid an additional $43 at the gate because that's all it is, the parking garage looked at me like I was crazy for paying so much to have an invalid parking ticket. Concert tickets were sent from ticket master the day of and they weren't even valid, more expensive to use them. I will buy from ticket master only from now on. Not worth the over priced mark up”
“The worst ticket purchase I ever experienced from ticket purchases, customer support, and selling yo getting paid. Don't ise their app or even engage to this company”
“Absolutely awful customer service amd experience I would avoid buying or selling from here! I have raised a complaint which has been ignored, I have contacted them again regarding this and have been ignored. I have asked that this be escalated further and requested information regarding their complaints process..ignored. All this company does is take your money which I’ve now lost due to there error and they choose to ignore instead of sort the issue out, please please avoid, it’s disgraceful, no doubt this will be ignored also!”
“Would not refund me for a ticket that I had to repurchase at the box office. FedEx never delivered the ticket so tye venue told me as long as I had the order number and ID I could still get im. Turns out stub hub doesn't give you the actual order number as I found out at the box office and they point blank refused to give me the order number over the phone when I called them from the box office. I purchased a new ticket so the 300 mile drive wasn't wasted and submitted a refund which stubhub denied saying I didn't give them adequate time to investigate before the event as I should have known they had given me the wrong order number.”
“They are absolutely the worst company i have ever PURCHASED through . There is no way to talk to a human being. There web site horrible to work with . I bought 3 tickets that I thought were for the game I wanted they were for another game. Their site is very difficult to mange and they refuse to let me cancel. Now I have gone to the asshole site and tried to sell . Got a buyer except it is impossible to mange even thoh I have a buyer. I will never use the freaked site again STRONGLY RECOMMEND you do not use them .... I hope they all burn in HELL”
“We went to 21 Pilots concert. Bought parking ticket from Stubhub. The parking garage was 6 blocks away. I paid 40$ but when got there it was only 15$ to park....TOTAL RIP OFF”
“Their gaurantee is fake. I received wrong tickets, fought with them for 4 months still did not get tickets and they refused to give me refund saying i didnt send the tickets sent to me back to them. Bunch of thieves.”
“Don´t ever buy from stubhub. I purchased Taylor Swift Vienna concert tickets but the concert was canceled and I should have received 100% refund, but it never happened. Their customer service is really terrible and they will not help you. Everytime when I spoke with someone, I was told something completely different. and I heard so many times this "Your issue has been escalated, please wait couple of days", but they never wrote me any update until I contacted them again. It is still the same over and over, they don´t even try to solve my issue. And there are more people for the same concert but never get their money back. Really, just don´t trust stubhub. Just recently one of their agent even wanted for me to provide them my whole bank history of my payments since August, so I could prove that I didn´t receive the refund, I was really shocked by this but when I´m asking them if they can send some confirmation that they sent the money, they are not able to provide it.”
“I am deeply frustrated and hurt by StubHub’s handling of my situation following the devastation caused by Hurricane Helene. My area was left without power, running water, food, or gas for days, with internet service that was barely functional. Despite this, I was hit with a $600 fee from StubHub for being unable to fulfill tickets I had sold—tickets I wasn’t even aware of due to the complete loss of power.
I had initially listed the tickets on Ticketmaster, but since they weren’t selling and the concert was only two days away, I also listed them on StubHub to try to sell them quickly. These were expensive tickets, and I was trying to help a friend sell her ticket as well, since she had no service in her area. Selling those tickets was crucial to help me stay afloat after the hurricane.
After the power went out, I had no way to take down the listings on StubHub once the tickets sold on Ticketmaster. So when my tickets sold on StubHub, there was simply no way I could fulfill that order.
In the middle of this uncontrollable crisis, I did everything I could to try to resolve the issue. I called multiple times, only to be told repeatedly, “Sorry, there’s nothing we can do.” It wasn’t until after a series of calls that my claim was escalated to the right team, and now I’m being told it will take two weeks just to hear back—two weeks after being charged a $600 fee for a situation entirely out of my control.
What makes this worse is that this crisis was a natural disaster—a situation that no one can prepare for. It should be obvious that customers affected by catastrophic events need immediate support, not penalties. The lack of compassion and urgency I’ve experienced from StubHub is appalling. This is not just a policy failure—it’s a failure in basic human decency.
I have always been a loyal buyer and seller, but I will never use StubHub again. Their response to my situation during this disaster shows a complete disregard for the people who depend on them, especially in times of crisis. There is no excuse for this lack of empathy.
If you care about doing business with a company that treats you with kindness and understanding, look elsewhere.
StubHub, do better.”
“I would give 0 stars if I could. My tickets were sent back to the sender
I lost my tickets which street were floor tickets and they wanted to replace them with nosebleed bleed seats for the sane exact price. No one is willing to help”
