“Bought tickets to HEART concert for March 28 but seller didn’t transfer tickets. Stub Hub still hasn’t refunded my money. Paid $ and got nothing.
Horrible company”
“Terrible experience. Ordered MLB tickets in February, game was in April. Tickets never had a barcode for entry. Come to find out that the seller not only sold to us, but turned and re-sold the same seats 2
Other times. Stub Hub was contacted over 12 hours before game time and would not make things right. My credit card was charged of course. Will never use them again.”
“I bought my ticket for Carin León back in November 2024 for the show on April 11, 2025. The day finally came, and starting at 9:00 AM, I was on the phone with StubHub. They kept telling me I’d receive my ticket by 2:00 PM Pacific Time. I waited all day. 8:00 PM came and still no ticket.
They told me they would send me a replacement ticket. I waited another hour, and then they told me there were no tickets available at all. I asked to speak to a manager or someone from administration, and I was told there was nothing they could do.
I missed the concert I had been waiting months for. This was the worst customer service and overall experience I’ve ever had with any ticketing service. StubHub completely failed me.”
“Worst company I’ve ever worked with. They pass you from person to person in their customer service and won’t refund when they should. I would never use this company again.”
“I wonder how one can sell a 61 dollar ticket to 300 dollars and Stuhub charges 80 something dollars and I ended up paying nearly 400 dollars for s 61 dollar ticket - which I just realized upon receiving the ticket. Is it even legal?”
“As much as they say they are, Stub Hub is not an authorized reseller of tickets in the UK. They make no effort to verify the tickets being sold on their site are legitimate. We tried to attend a West Ham game in London and the ticket office was filled with people just like me who had purchased tickets from Stub Hub and couldn't get into the game.”
“Have been trying to receive back
Money for tickets for an event that was cancelled. Sent proof to stub hub that the event was cancelled and they still have not changed the status of the event. No supervisors are ever available to speak with.”
“I bought tickets on StubHub and got an email to confirm that I had received them. When I got to the event, the tickets were nowhere to be found and would not upload my Ticketmaster. It is almost as if I had never bought them. They were not on my app and I did not scan them or use them. I had to buy an entire additional ticket from a different website as I was checking in. When I called them, they said there was no way they could give me a refund at all despite me never having used the tickets. Won’t be buying from Stubhub again.”
