“Tried to attend an event on November 16th. Found out while trying to get into the show that the seller falsely advertised the event time of the tickets. I purchased 7:30 tickets and found out I was sent 10pm tickets. We couldn’t attend the show at 10pm, so we just didn’t get to go. I immediately responded to the email that told me my tickets were ready, letting them know we were turned away and the wrong tickets were provided. I found out later that the email was a no reply email. I then submitted a ticket on AXS, to then fine out that I needed to go to Stubhub. I replied to my stubhub email confirmation, to find it was also a no-reply, so I submitted a ticket. Being were 3 weeks past the event, they refuse to refund me as tickets have to be submitted within 7 days. I have proof that tried to kick off this process within an hour of the show I wasn’t able to get into. I have several other attempts over the last several weeks, they protect the fraudulent seller instead. It’s disgusting the way this company exploits buyers and continues to enable sellers. They need to also make their process for submitting claims tickets easier. I had to find a chat bot on the website before I could find where to actually submit a ticket. I’m sure this is all intentional. I realize I emailed a no reply email the night of, and sure that’s on me. I did what I thought was best to have the most immediate time stamp I could to prove I wasn’t lying. The fact that they refuse to even review that proof to make an exception. Goes to show their mission was never to connect people with events they love, but rather to perpetuate the scalping and immoral ticketing industry.”
“I will never purchase tickets from StubHub ever again. For over 30 days, I kept getting error messages when trying to claim my tickets to a Cirque du Soleil show. Despite numerous calls to customer service, I received nothing but excuses and no real help. They refused to issue a refund until the day of the event—just 3.5 hours before the show! When they finally offered a refund, they also presented “upgraded” alternative tickets. These were in a far worse section and were being sold for half the price elsewhere. It felt incredibly dishonest and added to the frustration. This entire experience was a disaster, and I strongly advise against using StubHub.”
“I purchased a parking pass for a football game that I couldn't even use. The pass was invalid and it was suppose to be for parking in a garage. It was actually a parking lot with no attendant to verify purchase. I ended up having to pay again to park. Stubhub refuses to refund my money. What a rip off!”
“I purchased 2 tickets for $359 to a sold out concert three weeks before the event. I received my tickets the day of the concert(Friday). Once we got to the concert, the tickets were invalid and said they were for the next day(Saturday). The email confirmation and even the email the day of the event said the tickets were for Friday, but the tickets that were downloaded said they were for Saturday.
On Saturday, our tickets were still invalid and we were told there were two other couples that purchased those tickets/seats through Stub Hub and a third couple who purchased their tickets through the venue. The couple who purchased their tickets through the venue got the seats. We went to the ticketing counter of the venue and since we purchased through Stub Hub, there was nothing they could do, except they had 2 tickets for sale for $300 each. We declined since we already paid $359 on Stub Hub.
I’m giving Stub Hub 1 star only because they refunded my money back. Not only was our time wasted both nights, but we were out $20 for parking on Friday night and $40 for an Uber on Saturday night. Not only did we get scammed on our tickets, but two other couples were sold the same seats and they didn’t get to see the concert either. This was my first time purchasing tickets from Stub Hub and will be my last time ordering tickets from this site.”
“Stubhub did not deliver concert tickets on time and is now refusing to refund the ticket price! Their argumentation is that they had sent the ticket before - however the tickets never arrived and were retourned to the sender. When they sent the tickets again (after us calling them repeadetly) they arrived too late and after the Hans Zimmer concert. Really terrible customer service and >400$ loss. NEVER AGAIN!”
“Stub hub is very rude. They didn’t provide the VIP package that they said they will provide. I called them to get a refund the guy said we can’t do anything and hung up the phone. I would highly recommend not buying anything from this company.”
“Stubhub is a rip-off.
They billed me $400 because I couldn't transfer tickets that they never sent me!
I'm disputing the credit card charge.
This company is ran by thieves and liars.”
“I will never buy from StubHub again.
They do not actually honor their "Fan Protect" policy that states if you do not receive your ticket by the time of the show, they will issue a refund.
I did not receive my tickets until 9:15pm the night of the show that started at 8pm. I was trying to get assistance via the app and website up until the show started and then forfeited and bought a ticket at the venue. When I tried calling this morning about getting a refund, they said because I was making a claim "after the time of event" that they could not honor the refund. That I "should have called sooner."
This "Fan Protect" policy is not transparent and frankly felt like a scam.”
“They did not make the ticket that I purchased months ago available and are now only making inferior and less expensive replacements available. Prices have gone up and I will be out over $400 to buy an equivalent floor ticket. Don’t use Stubhub”
“I spoke with a representative and he said my sale went through. Which I bought for $753 and had to sell it for $413. However 1 hour after hanging up I receive an email that my sale was cancelled. Avoid this company. Do yourself a favor and go to the shows website.”
“Never. Ever. Using. Stub. Again. Worst customer service. You would think it's straight forward as a ticket seller but I received less than I listed the tickets for and was told if i didn't fulfill the tickets I would be responsible for 100% of the cost. It was a NIGHTMARE trying to explain this to customer service. Website clearly tells you if you list tickets at $200 you get $180 if tickets are sold, I got 160. How is it possible that I got shorted $20. Unbelievable & extremely frustrating. It's also a nightmare being a buyer too. BEWARE, READ THE REVIEWS.”
“They claimed they purchased tickets from Ticketmaster. They said they couldn’t get my purchased tickets to concert and could give me other seats maybe..? It was a scam company. They say now they will refund.
I called my credit card B of A.
Never again will I use Stubhub. Scam company.”
“I was delighted to find out that the fraudulent ticket sold to me through Stubhub could not be compensated because I waited ONE WHOLE WEEK before calling about it. It is always heartening to know that sellers of fraudulent tickets can always find a friend in StubHub.”
“Lied about my Hamilton Hershey Theater seats. Seats were guaranteed to be in “this location,” the first six rows of orchestra left were highlighted. When I received the tickets, a week before the show, they were the second to last row of the orchestra section, Row 29, and the furthest left by the outside wall. The tickets were $259.00 each with handling fees added in. Total ticket price was over $300.00. Show was amazingly but I’ll stick to SeatGeek which shows you the exact seats you are purchasing.”
“Very poor customer service focused on denying refunds rather than understanding. I bought a parking tickets for a united center bulls game, the tickets never came with a QR code and I was not able to use them, and had to buy a new one on site. When I contacted customer service for a refund they were helpless”
“Everytime I tried to download the tickets I received the message "tickets declined"
Stubhub blamed this on PayPal, the bank, anybody but themselves. There never were any tickets. I was robbed.”
