“I listed tickets for sale on September 9 for a September 11 concert. I found a buyer myself on September 10 so I immediately went to StubHub and deactivated the listing. On September 11 they sold the tickets anyway and then charged me $100 when I couldn't deliver the tickets.”
“Terrible experience trying to sale tickets. I rarely use after market tickets sites but I needed to sale my tickets so I wouldn’t take a loss. I listed the tickets on StubHub with the intentions of selling all 4 together. I got a congratulations text saying you sold 1 ticket. I did not want to sale 1 ticket and be left with 3. StubHub does not make clear on there site on how your tickets will be sold. I elected not to sale 1 ticket and relisted all 4 and found the option to sale all together. Low and behold StubHub sold 1 ticket again. I did not realize that when I no seller the tickets they charged me a total of $650. Which put my bank account in the negative and on top of that I got hit with overdraft fees of $70 total. I’ve recjed out to StubHub several times and every time it’s like starting over. It’s a new person who has no idea what you’re talking about. I feel like I was mugged in a dark alley and my wallet was stolen. I’m not trying to get over on anybody here. This is a billion dollar company who cares nothing about the people who keep them afloat. The sellers. This is so disheartening.”
“Never use Stubhub. They sold me a scam parking pass and I ended up getting towed. Worst part is many others in the same parking lot were towed and they also used Stubhub. I call Stubhub and they refuse to refund. Terrible company!
I will never use them again.”
“I actually feel better after reading a lot of this comments. I was only scammed by StubHub for 32.00 . This company is brutal. Even all the emails, were ridiculous. You sent me a parking pass for a lot 2 1/2 miles from the venue . We didn’t know where to go, the attendants at the lots had no idea what we were talking about and didn’t know where to direct us. We phoned and asked for help and we had to wait for assistance by someone who didn’t help and eventually hung up on us. This all took place 15 -20 minutes before kickoff. We wound up paying 100$ for parking elsewhere and stubhub didn’t even refund the parking fee they charged. Shame on you , but it sounds like you have done a lot worse to others . I think Ticketmaster is the better option.”
“Do not purchase tickets with Stubhub. They refuse to refund ticket holders. They are asking you to try to resell the tickets on their website. The concert was cancelled in July 20 mins before the start time. Stood for 2 hours in the line. Stub hub needs to give a refund. I am continuing to dispute this relentlessly with my bank.
Ticketmaster gives an option for refund but not stub hub.
My very first time purchasing with them and my last.
They also have an additional fee that makes the ticket a bit more.
Beware!”
“If I could give StubHub 0 stars I would. I came TO a concert and they told me my tickets don’t work. When I went to the help desk they said someone was in my seat that I purchased so not only did the tickets not work but also it was sold twice. I will never, ever ever purchase off of stubhub again.”
“I purchased a parking ticket from STUBHUB to park my rental vehicle in order to watch an NFL game (Dallas Cowboys vs Baltimore Ravens) on 09/22/2024 in Texas. We had to park over two miles away. Walking wasn’t the problem. Our parking voucher included the address and a photo of the location where we were directed to park. After the game, we arrived back at the same location to find our vehicle had been towed. How can a large company such as STUBHUB allow their customers to purchase a parking voucher and park at a location where their vehicle is guaranteed to be towed. I wasn’t counting on a towing bill of over $300.00. This in my opinion is fraud, it’s illegal!! STUBHUB you should be embarrassed to conduct this type of practice. I’m still waiting on a call back from someone in management to address this matter. I wasn’t the only person to have their vehicle towed from the same location. Several customers had to contact the police about this matter. I well never purchase from STUBHUB again.”
“I went to see a hockey game in Newark New Jersey. With tickets I was offered parking for $46. Knowing that the area is not safe, I bought it. When I arrived, I found out that all the parking lots in the area were $30. Never buy parking from Stubhub!”
“Absolute worst company in the world. Occasionally I forget about their horrible technology and customer service and purchase tickets from them. Anxiety is through the roof each time because tickets never get delivered and never show up in the account. Customer service is even worse. Stay away from this company at all costs. Your ticket buying experience is anything but seamless.”
“Do not purchase your tickets from Stubhub. After Aerosmith canceled their concerts I requested my money back. They said ok that it would take Business days. That was over 45 days ago. I keep requesting they send me an email 5-8 business days and here I am without my money. I get apologize and that they are processing my refund and I'll get it in 5-8 business days. So if by the end of this week I don't receive my refund I guess it's time to take legal action against stubhub. It's over $1k so no don't play with my money anymore.”
“I was charged $170 for the tickets I posted and then decided to remove the listing. Totally illegal activity performed by Stubhub. will never use this site again!”
“Do not use Stub Hub EVER. In JUNE I bought 2 very expensive tickets for a Sturgill Simpson show in Montana 3.5 months later in September. My tickets NEVER arrived via email, but they kept stringing me along. Late this afternoon At 2 pm I got an email saying my tickets will be delivered by 5pm. At 3 pm I got an email saying they're having trouble getting my tickets from the seller. Then at 7pm I get an email saying my tickets are unavailable and oh would I like to try purchasing tickets from another vendor? Show is at 8pm, I live 1 hour away from the venue (plus parking, walking in to the ampitheater, etc). Scammers!”
“we had a horrible experience with stub hub - the agent didn’t does very good english - we eventually got shut down in our email as a result & almost lost out on our game tickets - the agent was rude & no help and very confusing / gave us bad info on what to do as a result / thankfully, the venue “found” our tickets after a long search - they said that stub hub has issues - DO NOT USE THIS SITE!!”
“Avoid at all cost
They charge 35 % of the ticket price as hidden fees.
I purchased a ticket and they sent me a screenshot of it.
When I asked to send the real ticket to my wallet, they sent a non-functioning link.
After that, they asked to attend anyway and the screenshot ticket will work.
Ended up being embarrassed at the stadium gates and they are refusing to send a refund.”
“I really don’t understand how they’re able to stay in business operating how they do! I paid over $2500 for tickets that were not valid and did not give entry to the event. I tried for over an hour to get a refund from stubhub and they refused to take any responsibility and said there was nothing they could do. They said that because the tickets were delivered to me they were not responsible, even though their own policy states I’d be entitled to a full refund. I’m absolutely devestated.”
“Crooks. Absolute crooks. Ripped me off for over $2,200.00 Never got tickets to a game even after 5-6 calls with customer service. Last customer service person told me I would receive a link where I could either get comparable tickets OR a full refund. Never got the email, had to buy 4 new tickets through VividSeats day of the event, got the tickets from VividSeats (great experience) in 10 minutes. Every experience with VividSeats has been amazing. AVOID, AVOID, AVOID StubHub. They put 22 year old kids on the phone to read off a script when you get ripped off. They say they will "elevate" the issue and never do. Put you on hold and laugh at you as they know their company is ripping you off. DO NOT DO BUSINESS with StubHub!”
“Do not trust stub hub. The fan protection is a joke they do not protect you. I did not receive my tickets until 1 hour after event started. I left and went home called stub hub the next morning and they would not help! Stay away!!!!”
“SAVE YOUR MONEY!! Travelled countries to see Fred Again, paid a huge amount to purchase floor tickets. 1 hour before concert we still haven't received tickets but have been told via email to continue waiting. 30 minutes before the concert we managed to call them and after 25 minutes of being put on hold were told that there were no tickets for us and we needed to request a refund or choose tickets at the back for the same price we paid to be on the floor. 5 minutes before the gig started!!! Ended up paying 3 times the price for tickets not on the floor and they wouldn't offer us a cheaper price. They also never reached out to us, we had to call them ourselves and were in formed with 5 minutes to sort something out. Whyyyyyyyy????? Don't let people buy tickets you don't have!!! Ruined our trip we had spent so much time looking forward to and money to get there for this gig. They don't even have a area to write reviews on their page”
“I bought two tickets only to receive one!! At the time i was already outside the venue!! Stubhub could not get the other ticket and told me i would get a refund.
Ive been on the phone with them numerous times, as well as emails. I'm still waiting a month later for that refund! And it wasn't cheap. Personlly would Never use this company! I think they are a Scam ! Not only did they take my money but they left me and my daughter disappointed at the gate”
“The worst. Didn’t have tickets delivered in time for event, customer service not helpful in getting replacement tickets ruined special birthday event for my v daughter”
