“The worst ticketing experience I have had! First, after five lengthy phone calls, they still could not find my tickets. Once I finally recieved the tickets from a different entity, it did not match the row Stub Hubs Support Center told me I was in! Total stress due to the chaos they presented. Four days of extreme anxiety. Had to alter my travel because tickets arrived at last minute. WAY OVERCHARGE FOR EXTREMELY POOR SERVICE! BE AWARE OF THIER HIDDEN FEES! I dont ever recommend anyone to use this service. Horrible!!!”
“Do not use stubhub their prices are higher and the customer service is terrible. I bought a parking pass and when I got to the event the lot was full and stubhub refused to take responsibility or give me a refund. STAY AWAY!!!”
“We purchased tix in June 2024 for a concert in March 2025 - when we went to bring up the tix they were unavailable! They “offered” to give us obstructed views tix for the same price!! I will NEVER buy from Stub Hub again - EVER!”
“Try to purchased two tickets for a baseball game for a $122, each. 258.64 after taxes. Additional fees of 90 plus dollars is ridiculous. My total was three hundred and forty three dollars. I am not please.
What happened? 90 plus dollars in fees.”
“Mssg.me 8hrs before the show and told me due to a technical error,the 7pm show i purchased a month ago,were for the 930 show.If you don't want the 930 show you're out of luck.”
“I got good tickets for a good price. What I didn’t like is that I was unable to move my tickets to my Apple Wallet. The ticket would show up but it didn’t have the bar code. So the tickets were useless. To have useful tickets I had to use the tickets via my Stubhub app.”
“Stubhub is an easy way to find tickets to events, including those for resale. The site is easy to navigate, the info provided about the seats is very helpful (including seat views), and payment/ticket delivery is simple. The biggest drawback are the fees to use Stubhub. They are a very expensive cost added onto your ticket transaction. Be aware.”
“Honestly, I would give this company no stars. I purchased tickets for a college basketball game that originally had a location that was "TBD". I received an email about parking passes for the event so I purchased the parking pass for $20. After confirming the game location, I noticed the parking pass was for a city 45 minutes away at the other arena location. I contacted customer support and person named "Christine" was "Investigating" my case. She then told me she couldn't do anything because their record showed that that was the location of the event. Which is INCORRECT. ESPN reports the event is taking place at another location, which I tried to communicate multiple times. Being that the cost was only $20 I requested my money back. She said she could not give me my money back and would not provide any other solutions. Conversation was over. I will try to never use stub hub again for event tickets if I can avoid them. Terrible customer service and I hope my $20 helps keep them a float, they suck.”
“Bought 2 tickets to what I believed to be the who’s line is it anyway show. I soon found out that it was a different and vulgar show unsuitable for my 13yr old daughter. I immediately tried to contact customer service approx 5 minutes after purchase. I was only able to get through via chat and after 2 hours a 2 hour discussion there was no resolution. Very disappointing. Do not use this service!!”
“I bought tickets to event that was cancelled
I had to call my bank to get my refund.
God knows when if stubhub would’ve refunded me
Their behavior was unprofessional incompetence bordering on belligerence”
“I am extremely disappointed with my experience on StubHub. I’m a first-time user, and I accidentally sold tickets to the wrong show on the same day at the same venue. The tickets were $500, and on top of that, StubHub charged me an additional $500 to reimburse the buyer, leaving me out a total of $1000.
To make matters worse, I’m a federal worker who is in the process of losing my job, so this couldn’t have come at a worse time. I opened a claim with StubHub, and after over a month and a half of waiting, they denied my claim without even offering the chance to speak to someone or provide any explanation.
This has been an incredibly frustrating experience, and it’s hard to understand why such a large company would treat its customers this way, especially when they’re already going through tough times. I hope others take this experience into account before using this platform.
#Disappointed #CustomerServiceFail #StubHub #BadExperience”
