“I bought tickets to USOPEN and missed receiving tickets but caught the mistake weeks ahead of event. Called them over and over again and they told me repeatedly the tickets would be sent and my problem resolved. The supervisor was awful and refused to honor the promises the agents had given me regarding correcting the problem. Worst sales experience of my adult life.”
“I used the platform to buy tickets for a baseball game! Since I went to the wrong city, I put the tickets back on sale! Not only was it complicated because both the app and the website were constantly bugging, the system kept bringing me back as if I had to re-enter the information! Finally! I created the same ad 7 times! I called support to have the duplicate ads removed! First of all, it is difficult to chat with a human member of their support, but also between two lines they take 2 to 3 minutes to respond! They ask for the same information as if they did not read what you write to them! In the end! They cannot delete duplicate ads on their own platform! In addition, they tell me that they will charge me the price of the tickets to deliver the tickets to buyers who bought tickets for the same seats at the same game 7 times! Bravo to the team! You are professionals!”
“I ordered tickets at 4 pm for a 7 pm event. When I went into the event, they told me the tickets were for noon and I couldn't get in. I had to text customer support and chat with 2 different associates (one was disconnected) and was told I would be reimbursed. They gave me a $70 voucher (that I won't use) and told me that is all they can do. When I looked at my credit card statement, they put another bill of $240.44 for something else. I will never use them again.”
“UNBELIEVABLE racket. First time user, tried to resell tickets purchased through StubHub. Was given misinformation about posting, and sales were not visible to buyers. $695 tickets of course did not sell. Can't buy what you can't see. Called, complained, after hours (5-6 hours total) of being put on hold, was pleasantly surprised that I got a credit! A month later, magically, my account got hacked and the credit was used to purchase Miami Heat (who?!?!) tickets. Called and let them know, after many additional hours, was told it was confirmed to be hacked, advised to set up a new account to transfer credit to new account. After many more calls, and many more promises, never actually saw that credit. I suspect the hacking was in internal job. What a scam.
On the upside, everyone I spoke with was so polite and with such lovely accents. Too bad it was just a well-spoken rip-off.”
“I purchased tickets for Hamilton and bought all of my tickets together (7 tickets for our group) almost 2 months in advance and then I receive an email literally a day and a half before the show telling me “the seller is having a hard time providing the tickets but they are offering an alternative and a credit of $200”
Well the tickets I purchased were dead center and just a few rows from the stage. Now we get to spend almost the same amount of money to be pushed off to the side and in the back rows. I have to choose between a full refund a day and a half before the show or disappoint 6 young teenagers and not go at all. This is incredibly shady. Never again will I order from StubHub.”
“They don’t care about anything sold my tickets drove an hour to venue tried to give me tickets that were ga when I bought pit for same price can’t talk to anyone you can understand it’s really unreal fought tooth an nail just for a refund”
“I purchased two "great" tickets ($122 ea plus $95 'convenience fee' $345 total) for Chicago / Earth, Wind & Fire concert at Ameris Amphitheater in Alpharetta, Georgia. The link they sent me went to Ticketmaster, where it said there was no such order. After two online chats with their agents and one phone call over a period of 3 days, all I got was BS that I was guaranteed to receive my tickets before the concert. Biting my nails till four hours before the concert, I was told my tickets were not available, BUT I could receive "lawn" tickets and receive $4 back. I opted for the refund and finally received it. What a SCAM! They buy probably 20 good tickets and 200 cheap tickets to bait-and-switch at the last minute. Only 20 lucky people will actually get good tickets so that they "appear" to be honest. NEVER BUY FROM STUBHUB. I'm just glad I didn't incur travel and/or lodging expenses only to be ripped off for the tickets.”
“Purchased tickets on Stubhub for $680.27 to Morgan Wallen/Jellyroll concert here in Tampa originally set for 07/12/2024. Link was sent and when I clicked to accept, tickets would not transfer. Concert cancelled and reset for 10/04/2024. Customer service tried to resend link to me on more than 1 occasion and link never worked. So, I have paid $680.27 and never received tickets. Customer service has told me several times that by 10/04/2024, they would either get me sellers tickets (or comparable seats) or issue refund. I asked for refund since goods I paid for have never been provided. Stubhub will not refund which I believe is in violation of consumer protection acts and and unfair and deceptive trade practice. I believe refund will allow me to ensure I get tickets to show and not be held hostage until day of show. Will never purchase tickets from Stubhub again.”
“Stub Hub is absolutely the WORST company I have ever dealt with. I am writing the Md Attorney general about it. I bought tickets in row P for my grandchildren to see Mamma Mia. After holding on the phone for 45 minutes with them on the day of the show, on the way to the venue, they told me the seller never had the tickets I bought but that he was offering row T, five rows further back. They told me I had better take them. I took them. After holding on the phone for another hour, they told me that he didn't have those tickets either. Horrible horrible experience - completely fraudulent.”
“My account was hacked and someone bought a ticket using my gift card balance. 6 weeks have gone by and still no refund. I have made 20 calls with no result. DO NOT USE STUBHUB. They have no customer service. I may call the attorney general of Ohio and report them. They are the worst ticket scam out there.”
“Stub hub is nothing but a scam. Never never never use stub hub. Worst possible place to get a ticket. The public service commission is going to shut them down!!”
“Buyers beware!!! Stubhub is a ripoff service!!!. Paid for parking thru stubhub. Never received QR code needed to park. Got runaround from customer service for refund which i just had to eventually eat. You're a chump if you trust this service!!!”
“Bad it was a freaking nightmare! Bought tickets for a show August 22- well those idiots are still advertising sale of ticket when the show was canceled and no one told us, we found out a hour before the show! Pitiful and then when it came to prepaying for a parking space one min sub hub is selling tickets than was told no more early parking! WTH they were totally very disorganized won’t use them again! If I could rate then a 0 I would”
“Trying to go to a NFL game and are tickets never did transfer. Reading other post this seems to be there normal standard procedure. I will never use Stub Hub again. I was told I could get a refund. They never sent me the link. I did get 2 surveys. Gave them a 0 on both. Called the next day and said it was too late for a refund. This company just doesn’t care. The word needs to get out and not use them for transactions. The BBB gave this company a F. Wish I knew this beforehand. Never again.”
“I purchased two tickets for a Kevin Hart comedy special for Saturday August 24,2024 for Portland Oregon. We drove 1.5 hours here and never received our mobile tickets. Every time we clicked on the link it sent us to an error page. The company told me to contact Ticketmaster despite not having any dealings with Ticketmaster. Only offered me $150 in credit and a refund. The show is sold out and we are left out in Portland to make another 1.5 hour drive back home. Waste of money, gas and time. I do jot reconnect using this company.”
