“Tickets were not transferred to ticketmaster as they said. They lied about speaking to ticketmaster saying I had already downloaded the tickets. Ticketmaster had no record of the tickets”
“We were on our way to Las Vegas and ordered tickets to Wizard of Oz at the Sphere for 1:45 pm showing. We ordered tickets at 12:36 pm as we were 30 minutes away. When we arrived to the Sphere at 1:15, we checked our tickets that were sent at 12:46 pm but weren’t scanning or opening up because they sent us tickets for 11:00 am show. The show is only 1 hour and 15 minutes long so show was over by 12:15 pm and we ordered tickets at 12:36 pm. We didn’t have an option to order 11:00 am tickets because show was over but that’s what we received. We spent hours talking to 5 different Stub Hub agents and supervisors trying to get our $ back for selling us tickets for a show that was over. They all denied our claim saying it wasn’t under Stub Hubs Fan Protection for Fake, invalid or won’t scan policy. They had no remorse for us, different accents scripted responses and longer resolution times. Please be careful as we will not be ordering through them anymore and warning all our friends and family. We should’ve looked at their low rated reviews.”
“Had an issue with the seller not releasing the tickets and not even 5 minutes later StubHub sent a ‘hey did you get your tickets?” I said no and they got me amazing tickets for my event as a replacement. Honestly best experience with customer support ever. I will definitely be using StubHub again. Thank you for giving me my first concert experience and making it the best night of my life.”
“We had great seats and access to the M Lounge with unlimited Food and drinks. We also had vip entrance so overall. These have been the best seats ever.”
“Parking was not at venue. It was .5 mile away. Instructions were not clear. When we arrived where it was the valet cost was $25 flat rate and we paid $50 thru StubHub!!! Never again! I was robbed. To add insult to injury the valet parking at the Kaseyas center ( venue ) was $55 dollars.”
“They took $493 from us—avoid buying from them. Our tickets weren’t delivered on time (confirmed by the box office), so we had to repurchase at the venue. StubHub later refused a refund because we didn’t contact them before the show, even though they acknowledged the delay. We lost $493 plus another $500 on replacement tickets.”
“The tickets were for General Admission but it wasn't clear what part of the arena we would have access to. A more clear explanation would have been helpful.”
