“Purchased Jerry Seinfeld tickets on October 22nd, 2026. When my party arrived early to venue after a (2) hour drive . The tickets were “invalid” when scanned. Obviously we were scammed by seller. It took 30 mins to get through the app to customer support. They offered us last row in venue as an alternative instead of sixth row. I asked if there would be compensation on top of it? And they said no. I refused. There was no apology. Simply a refund. We planned a whole evening around this event. Horrible situation. Horrible company!!! Second time this has happened! Do not buy on secondary market. Its a scam. And yes, i had electronically downloaded tickets days in advance. Scammers. Both marketplace sellet and Stubhub!!!”
“Needed an upgrade to my seats while at a recent show. (Knee injury. The venue wasn't offering upgrade that night. ) Found some tickets after the show begun and bought them. Was in my email immediately and I was able to be seated right away. Thanks!”
“The App is easy to use and with the interactive map and prices and fees included it was a smooth purchasing experience. Tickets were delivered quickly and the seats were exactly as described. 10/10 experience.”
“I purchased a last-minute ticket in the dress circle for Operation Mincemeat in Boston on Tuesday, October 20. The sight lines and seat location were outstanding and the price was reasonable.”
“They gladly took money - then passed off to ticketmaster - ticketmaster wouldn't let us create an account or access the tickets, Stubhub said it wasn't their problem - ticketmaster said it wasn't their problem. Massive Fraud!”
“Sold tickets 9/12 to an event. Sent them the “safe way” by uploading the tickets along w the listing. It has been almost a month and a half since they sold and stubhub is refusing to pay me. I’ve contacted support about 4 times and each time they tell me that they’ll “escalate” my case, yet no one ever follows up. They owe me $315 and are refusing to pay me. I’ve been using stubhub for years and never again will I use them. SCAMMY company. 0/5.”
“Went to Game 1 of WNBA finals, Valkyrie vs Dream. Got my ticket the day of, I think 3 hours before game time. The process went smoothly and enjoyed my seat.”
