“StubHub and Klarna indicated that tix no longer available mid transaction. So I kept trying. Ended up with 3 sets despite the no-longer-available mid transaction. Live agent asked which set I wanted to keep and that StubHub would cancel the other 2. Then it failed to live up to the promise so I ended up with 2 sets of pricey tix and StubHub would not fix it.”
“I ordered tickets in 3 week befor the show. There was no option at stubhub to choose a seat, however other vendors privided that and were a plenty of seats available. Then I got my tickets in 3 days before show, I've got a cheapest and shittiest seats in the venue. Stubhub fee was sames as two tickets price. so I paid twice to get a lemon. never gonna use it again.”
“Nightmare! Their website makes it sound easy to sell tickets purchased on their site. It’s impossible to sell tickets bought from StubHub because they don’t transfer the tickets to you until 3 hrs before the event and they won’t activate your listing until you have the tickets. They should have a class action suit for misrepresenting the process.”
“My tickets did not arrive. I spoke with them 3 times and they guaranteed me i would have tickets. They told me do not worry you will have tickets when you arrive at 7pm. I drove 2.5hrs and when I arrived they said sorry we have no tickets.”
“This company uses AXS to deliver their tickets. Once the tickets are delivered by AXS (whether you can actually get them or not) StubHub will not assist in any ticket issues you may have. AXS is not a company that is reachable nor are they concerned (via chat) with any helpful resolution. So
you don't have tickets and you cannot get a refund. DO NOT use StubHub”
“I purchased 2 tickets for Renee Vaca weeks ago. They tickets still have not been transferred over and the show starts in 2 hrs. We have called 6 times, we are told they have until 1 hr before the show starts to transfer tickets. We live 1 hour and half away. Stub Hub will NOT contact the seller even though it through thier platform. The will give a full refund, MINUS the parking, they claim we got that. I see multiple lawsuits, how is this Co allowed to do business? In August I spent close to 2 grand to see the Eagles at the Sphere. NEVER again. I havent ruled out small claims ct.
DO NOT BUY TICKETS FROM STUBHUB ITS A SCAM!!!!!!!!!!!!!!!!!”
“Stubhub never gave me my refund for a Redsox playoff game that never happened back in September of 2025… I’ve called, emailed, customer service multiple times…No conclusion. Over $700 gone”
“Ordered tickets. Received an email from stub hub to accept the tickets but never received the email from the seller. Went around with 7 people at stub hub for 2 weeks trying to get the email. I kept being told it was in review and tickets were guaranteed for the show or I’d have replacements. Called 3 hour ls before the show and was told the same thing. Drove 1.5 hours with an excited 14 year old to sit in the parking garage and wait for customer service to resend the email with my replacement tickets to be told they didn’t have replacement tickets. So my refund is “in review” but my daughter’s heart was broken. I drove 3 hours round trip and sat in a parking garage praying they would deliver on their promise for an hour to be disappointed.”
