“Buying tickets was a breeze. Tickets were sent over quickly and I like that the price shown is "all in" without any extra hidden fees when you go to buy.”
“If I could give a 0 or lower I would. Bought a parking pass for an MLB playoff game and was told it would be available 3 hrs prior to the event(when the lot opened). We were getting reading to leave for the park and I went on the app and it said my pass was available, when I went to claim it their was a red sign that said the transaction was terminated. Of course I tried to reach someone but ITS ALL BOT DRIVEN. 5 times, yes 5 times I asked to be routed to an individual, and was able to email. I was sent an email saying someone would call soon, stay by my phone. My parking pass was for 11:00 am, I received a call at 9:00 at night. I have now been on hold to speak to someone in a position to do something for 30 minutes. HOW IS IT LEGALLY POSSIBLE TO TAKE SOMETHING THAT I PURCHASED FROM ME. Then, they finally answer and have the nerve to tell me my money won’t be reimbursed??? BUYER BEWARE, never again for me!”
“Absolutely terrible experience. StubHub took my money, but getting a meaningful response has been nearly impossible. Despite repeated follow-ups, all I’ve received are empty promises that someone will get back to me. I’m still waiting. Their lack of communication, follow-through and accountability is disgraceful. Customers should not have to beg for answers after paying for a service. Easily one of the worst customer service experiences I’ve ever had. DO NOT USE THEM.”
“StubHub salvaged what could have been a disaster. I bought a ticket on CashorTrade, seller accepted payment and never transferred my ticket (!) I was meeting friends inside the venue and looked on StubHub for a last-minute ticket while standing at the entrance and found a deal. The seller transferred almost immediately. I've used StubHub in the past, with one negative incident, which they rectified. However, this time StubHub deserves an A+ for saving the night!”
“Easy and simple! And now that they include all the fees upfront, you know exactly what you are paying for before you check out.
I would totally use them again! A+”
“I was notified the morning of the event I was attending, my tickets were no longer available but was I offered “comparable tickets” I needed to accept. BIG SCAM!!! The tickets were not even remotely comparable and when I realized it, I IMMEDIATELY called and they told me “too bad, so sad” for me. TOTAL SCAMMERS!!!!”
“Outstanding seats at a very competitive price for some quality pre-season action! No complaints whatsoever! The amenities were excellent and the view from behind the opposing bench was second-to-none! Thank you so much, Stub Hub!!”
“Please do not use Stubhub as they are deceiptive! They will not refund our tickets. They told us to use our written documentation for entry to the concert as we did not have I phones, it did not work and we were unable to get into the concert. We are out our money!”
