“I’ve used StubHub as a buyer before, but my experience as a seller has been deeply frustrating.
I listed two-day VIP passes to Palm Tree Music Festival for $545 per ticket—already below the $706.20 I paid for each one. StubHub repeatedly labeled my price “not competitive” and recommended cutting it to around $320–$349. The comparisons I saw did not always appear equivalent to my tickets; some were lower-tier or one-day options rather than two-day VIP passes.
What concerned me most was visibility. My listing showed as active in my seller account, but I couldn’t find it in the logged-out buyer view. I only found other higher-priced listings by opening my own listing and going through “similar listings.” If regular buyers can’t readily see a listing, its lack of sales doesn’t prove that no one would buy it at that price.
This creates the appearance of an opaque and unfair marketplace: some low-priced listings are prominently shown while other active listings are difficult to find, and sellers are then urged to lower their prices based on comparisons they may not consider equivalent. I can’t speak to StubHub’s intent, but this experience raised serious concerns for me about algorithmic visibility, misleading price comparisons, and possible market distortion. I removed my listing.”
“Convenient, efficient and seamless. Stubhub great services outshined other renowned apps and companies because of their failed and illogical restrictions”
“i purchased tickets when i arrived at the venue i was denied entry because they said the tickets were invalid i was standing in the rain chatting with a virtual assistant no live person to speak to this is the second time this happened to me im currently waiting on n a refund i will never use stubhub again”
“i purchased tickets when i arrived at the venue i was denied entry because they said the tickets were invalid i was standing in the rain chatting with a virtual assistant no live person to speak to this is the second time this happened to me im currently waiting on n a refund i will never use stubhub again”
“Last minute decision to see Lucas Nelson in Fresno and purchased two tix with StubHub. Received the tickets with no issue I will use the service again.”
“Never used the pass. Got the address of parking after paying. It ended up being blocks away and I needed a handicap location. Very misleading.
Submitted refund when it asked for refund.
Although there was a choice to cancel the parking pass. It seems that I was charged since I keep getting emails that say thank you for parking with us.”
“I was searching for concert tickets on 4 different sites, and Stubhub was the best site of all the ones I searched in terms of availability and price. Once I bought the ticket, it was transferred to me almost instantaneously. I will definitely use stubhub in the future!”
“17 years ago, I tried seeing Hayley Williams perform with Paramore. Due to certain circumstances, I missed them. Years later I had 2 other separate opportunities and then she got sick and cancelled the first show, and then I couldn't make the reschedule. This last Friday, I received a notice from StubHub on my tickets that "Action is Required" and that there was a problem with my tickets. I thought the universe was telling me I just wasn't ever going to see her. But to my absolute surprise, my friends and I were upgraded to a VIP box!!! I remember standing during the performance thanking the universe for not only getting me the opportunity to see her, but also for making up for all the other missed chances. THANK YOU SO MUCH FOR "FIXING" whatever the problem with my tickets was and gifting me this opportunity. I don't often get the chance to have a VIP experience so this was TRULY appreciated and I am so grateful.”
“Bought parking tickets to lot 413 at the LSU v McNeese game. Arrived 3 hours before game time and they did not honor the parking pass, and would not let us enter. Had to reroute and park farther away. Will not be using Stubhub in the future.”
“I ordered tickets less than 24 hours before the event and received superb service. Shortly after I completed my order,an email arrived with instructions to receive my ticket transfer. The process was smooth as silk!”
“We had the greatest time at the ZZTOP show! The seats were amazing and the price was excellent! We were lucky to find half price VIP seats the day of the concert. Thank you!! This was my first transaction with StubHub. We were skeptical at first, but it all went smoothly! Thanks!”
