“They were very proactive and contacted me to verify I had received the tickets before the gates opened. I I had not received the tickets yet so they switched my seats and I had a new ticket in 5 minutes. The last time this happened with a different company it took over an hour to get my ticket.”
“Every purchase I have made through Stubhub has been great! I have not had any issues with event or parking tickets. Adjusting the time of entry for parking was quick and easy.”
“StubHub provided the absolute worst customer experience I ever encountered from a 3rd party ticketing company. I originally purchased three infield box seats at Wrigley field (which StubHub confirmed by email) however they later substituted the tickets for three inferior seats in the bleacher section of the ballpark, which is completely exposed to the elements and way further from the action. There was no proactive communication about the substitution and no offer to refund the purchase. It wasn’t until I contacted StubHub the day before the game that I learned of the substitution. StubHub claimed there was an issue when the original owner tried to transfer the tickets. Apparently, StubHub’s platform / service failed and under the auspice of their so-called “customer guarantee” they stuck us with vastly inferior seats. On the phone I insisted the issue be escalated because the baseball game was less than a day away. The agent said she could not do that. What a huge disappointment.
In Summary - we didn’t go to the game because my wife can’t sit in the sun for 3 hours due to a health condition. It’s been three days since I complained. There has been no refund generated and no apology from StubHub, just business as usual. My advice is use Seat Geek and stay away from StubHub.”
