“I could not access my tickets that I purchased on the day of the concert for my 5 year old. They do not email you the tickets right away, when I received the tickets, I was unable to download them. The only form of contact is an AI chat. When I was able to speak with someone days later they “couldn’t” do anything about it. Terrible customer service, they do not have any service at all. DO NOT PURCHASE TICKETS HERE.”
“Scam artist of a company and they are possibly defrauding their investors.
Here is my second (and last) experience with Stubhub. “Sparknotes” are at the top and the full description is below that.
-I bought about $800 worth of General Admission (Pit) tickets on 9/6/24
-Day of the show (9/16/24) the tickets that I bought are not transferred to me
-StubHub offers me $500 worth of seats and an €11 voucher. They do not honor their company guarantee of providing comparable tickets (that they did have available for purchase at the time) essentially trying to rob me of $300 and save their company about $200 (the cost of honoring their policy and getting me replacement GA Tickets)
-I bought tickets from TickPick with no issues for that night
-the next day StubHub refunds me about $40 less than I initially paid
-StubHub customer service gets caught in multiple lies to me regarding these events. When I asked for contact information to either their Corporate Office or Human Resources team, the employee provided me a phone number to what appears to be a Medicaid scam/medical device scam.
-StubHub possibly defrauding investors?
-I still have not been fully refunded so I am filing an FTC complaint, BBB complaint, and leaving these reviews/posts up for all to see
On September 6th 2024 I bought two General Admission (GA) tickets for a Linkin Park show at The Barclay Center on September 16th in Brooklyn, New York for $864.04. The day I bought tickets was the first day tickets were on sale for that event. On the day of the concert I still had not received my tickets to the show. Around 2pm my girlfriend called StubHub to see what was going on. They said “the seller is having issues with their account, but rest assured if they cannot transfer them to you then we will provide comparable tickets at no additional cost to you, per our company policy.” And they mentioned they would call back by 4:30pm either way.
4:30 comes with no call or tickets from them. We call them back while waiting in line outside the venue.
After being placed on hold for half an hour the first representative just hangs up on us.
The next agent said we should get an email with comparable seats in a few minutes so we stay on the phone with them.
In that email they did not offer GA tickets that would be in the pit. They offered seats that were currently selling for around $500 and an 11 Euro voucher… Mind you that is a $300 difference that they are trying to steal from us. Knowing that they have a guarantee for the same seats (or better) and General Admission are the best “seats” possible that is odd. Maybe they don’t have GA tickets? We check on their website and see that they have GA tickets listed for over $500 each. So they HAVE the GA tickets available, they just to not want to honor their policy. They do not want to eat the cost of the price difference to make us whole. It appears that they are engaging in false adversing by not honoring their guarantee policy.
They claimed that they cannot give us those GA seats that are available on their own website, since a different department handles the seat offerings. A department that does not take phone calls or online chats. I asked the supervisor that I was speaking to if he could buy the seats on a StubHub account (either personal or corporate) and then to transfer the GA tickets to me. Either he would pay with a StubHub company credit card or expense it to StubHub later. He said that goes against their company policy. Mind you it is after 6pm at this point and we have been on the phone with them basically for the whole time.
I intended to do a chargeback since they weren’t helpful or honoring their company’s guarantee to their customers. I don’t care if they banned me from ever using their “services” again. So we ended up buying tickets thru TickPick. TickPick doesn’t have hidden fees and they provided tickets instantly, no issues. At this point in time I recommend PickTick!
During the show I notice an email from StubHub about a refund. Cool, it saves me from having to call my credit card company to issue a charge back.
On 9/17, I actually check the email and they are refunding me $825.90 of the $864.04 that I paid! Another attempt at trying to swindle money from me… It took a 27 minute call to StubHub for them to say that they would refund me the difference. They say that I should get an update by 9/23. So expect being put on hold for a long time while they “talk to their managers.” Mind you, their managers are somehow unavailable to speak directly to customers to get things resolved quickly. I believe they are just trying to waste their customer’s time so the customer gives up on trying to get a fair resolution.
It is 9/25 and I have not received a refund or status update. So I call them back. I spend 57 minutes and the following exchanges occur. Some lines are verbatim, some are from my memory. Me: explains everything that has happened so far StubHub: well you selected to pay in Euros so that is why when you were refunded it was in Euros and the conversion rate is why you were refunded less money. Me: Yes, I understand conversion rates, but no, everything was in US dollars (USD) when I was buying tickets to this event. Everything from the listing price for this show in the United States, on the English version of your website, with US Bank accounts, your checkout page, & PayPal’s payment page both showed everything in USD. Not once did anything show me Euros. Tell me something, was the seller (flipper) in Europe?
StubHub: we cannot disclose where they are. Me: you can’t tell me what continent they are from?! Do you know how big a continent is? Fine, did the seller list it in Euros?
*7 minute hold* StubHub: so the seller listed it in Euros. StubHub is not financially responsible for any financial charges or exchange fees for orders associated with non-US credit or bank accounts.
Me: so you lied before about me selecting to pay in Euros and you company hid the fact that it was in Euros.
StubHub: well you selected for the website to display in USD. StubHub has tools to help the user’s site experience for international sellers and buyers. One of these tools is to see prices in the local currency. So you selected to buy the Euro tickets.
Me: First off, I never selected that. Second, that is a default that your web developers decided for all users. They made the choice to have the default settings hide the fact that certain tickets are being sold in different currencies. From discovery of the tickets in the listing, thru checkout, and payments. StubHub: well you have the option of changing the site experience, so you did select it.
Me: (something to the effect of so your policy is to steal from your customers. Just because it is policy does make it legal or moral. I explained the whole situation again - it started with them not honoring their guarantee policy)
StubHub: Well you selected to get a refund. Me: No, I never selected that! StubHub: *looks at notes on file* it says at Four-something the customer selected to get a refund. Me: Stop lying. I was on the phone past six PM
StubHub: Pacific time
Me: fair, but I never selected an option so stop lying (fraudulent notes in your system for if an audit ever occurred). I got off the phone with y’all, purchased tickets thru another company and went into the venue since the show was starting, with no action taken on my part towards your company. I got an email part way thru it for a refund, but when I checked the next day it wasn’t the full amount. THAT IS WHY I AM CURRENTLY TALKING TO YOU. Your company had so many opportunities to do the right thing, but every step of the way you failed to do what was fair and decent. StubHub: well our policy states…. Me: what is your name? StubHub: provides me a name (different than the name on the email to me after our call)
Me: Could you please provide me with the phone number for either your US corporate office or the Human Resources department?
StubHub: you can find it online
Me: No I cannot, I looked before calling you.
StubHub: give me a moment *more holding* and then provides me with a number to call.
Me: thank you. You realize that if this number is for the wrong department then I am going to call back and ask for you specifically, right? StubHub: sure. Have a great day…
I call that number and it is a robot-line that appears to be either a Medicare scam or a medical device scam. Their customer service representative not only gave me a number for not the correct department, but for what appears to be an actual scam line! So I call them back. Different representative. I explain that I need their HR contact because the last representative gave me a phone number to a scam-line when I asked for HR. They provide me with a different new number. I call it and it is a different company. I’m both not surprised at all, but also can’t believe it.
It appears StubHub’s goal with these long holds and utilization of different currency is to get people to give up on getting a full refund due to “it not being worth the customer’s time for the money.” I heard a rumor a while ago related to all of this. The rumor is that StubHub has their employees or employee’s friends & family scalp tickets in order to boost the profitability of the company, in order to look better to their shareholders. After my ordeal, it doesn’t seem too far fetched of a story now. They tried to make $300 off of me with their “deal” that doesn’t honor their policy. Then they tried (and currently successfully) stole $38.14 off me by doing transactions in foreign currency, again hiding the fact that is was in another currency.
Lastly, I would like people to look at TickPick, SeatGeek, or dare I say even Ticketmaster for re-sale tickets before using StubHub. I never dealt with a company so blatantly trying to rip me off before. Hopefully, some regulatory US Departments look into them and these shady business practices.”
“Never got tickets and for 3 weeks they gave me the runaround about waiting until the event and even after that they still lied and didn’t give refund. Called capital one and they took the charge off immediately after hearing my story. Piece of $#!% company that doesn’t care about whether you get your tickets or not…all they care about is money.”
“I ordered tickets for a hockey game. When I received the confirmation email I noticed the the seat number did not exits. It gave me Row 35 and there was no such thing in that section which was Section 119. I wrote to the Better Business Bureau and went back and forth for almost 2 months with BBB regarding StubHub. I could not communicate directly with the "seller". When I had picked the ticket online, you pick from a seat map which was Row 5. The best I could get back from BBB is the seller said it was Row 28? This is a huge difference from Row 5! BBB would not do anything about it. I paid a lot of money for a ticket that I would of not bought if I knew is was going to be Row 28 and not Row 5 as I was lead to believe. Shame on StubHub and shame on BBB. I will never buy a ticket from StubHub again.
Cons:
• Lack of transparency: Some customers have reported issues with StubHub’s ticket availability, with sellers claiming to have tickets that never materialize. This lack of transparency can lead to frustration and disappointment.
• Poor customer service: Several reviews have criticized StubHub’s customer service, citing unhelpful representatives and lengthy response times.
• Obstructed views: Some customers have reported receiving tickets with obstructed views, despite assurances from StubHub that the seats would be unobstructed.”
“They are an unethical and disgusting. I was unable to transfer tickets and sent them 4 messages with screenshots and asked to cancel 4 days ahead of the show. They ignored every message and charged me $220. DO NOT LIST ANY TICKETS WITH THEM and another site. THEY ILLEGALLY prohibit cancellation of the order. I am filing legal action; my daughter in law is an attorney.”
“This company is nothing but a misleading corporate scalping service.
I just paid $180 in service charges for 3 $180 tickets. I didn't see the total until AFTER finishing the purchase. Of course there are NO refunds. Though the E tickets haven't even been generated and could be resold to some other dunce”
“Bought 2 tickets for Nebraska Rutgers game and paid $337. There was a pillar right in front of our seats that was obstructed and that was not to supposed to be that way. It was supposed to be unobstructed. We couldn’t even see the score board. I will never buy from StubHub again and recommend you don’t either. They lie about the seats and stick you with a premium price. Can’t be trusted. Like an idiot I didn’t take a picture.”
“Spent some extra money on tickets which were listed to have club access. We went into the club and were told we didn’t have club access. We stayed through the concert and I called StubHub today. The customer service person was rude, obnoxious, belligerent and refused to transfer me to a supervisor.”
“Bought tickets for a concert 3 months in advanced, and they email 1 hour before the event, that the tickets were no longer available, and processed me a refund. Terrible customer service, and terrible company. I hope their staff (especially the one named Maria) have a very bad Christmas.”
“Zero stars is more like it. This is the second time this crooked company has taken my money with no tickets and no refund.
I purchased tickets to see a concert, when I went to retrieve them they were not there. I spoke with customer service for 30 minutes doing this that and the other to try and "find" them by the guidance of an agent. Which was the biggest waste of time because because it went no where and nothing was resolved (or found). I asked to speak to a manager and even that was like pulling teeth. Once I finally spoke with a "manager" all he did was say I will eventually receive an email regarding my tickets. He was unable to issue a refund, he was unable to even track down the "third party" for these tickets, he was unable to even answer when I would hear back from anyone. Almost an hour wasted for them to steel my money for the second time. This company truly does not care about the satisfaction of their customers. Everyone I spoke with from the company was outsourced. Ticketmaster is always the best choice. I am not sure how Stubhub is even a legal company anymore.
Bottom line - I GOT NO TICKETS, NO REFUND AND THEY TOOK MY MONEY!”
“They pretended like they were gonna get our tickets and told us to go. So one hour before they tried to give us rotten seats not worth 1/10 of what we paid. Apparently they don’t care if people do scams. They did refund our money but I bet a lot of people have taken the bad seats because they are already there. Suspect they are counting on it. That make it so you are up against the wall and then try to take advantage”
“They have not paid me for selling my tickets. Their policy states that they will pay the seller within 5-8 business days after the event. If I get paid on Monday, and that’s a big IF, it will have been 15 business days after the event! Many customer service people told me there was an “issue” with my payout and that they had to escalate the issue. I was never told what the issue was and was given the corporate run around by five different customer service reps. I will never deal with StubHub again.”
“I purchased tickets for a concert that was canceled, and StubHub still hasn’t refunded my money after three months! Their customer service has been useless, giving me the runaround every time I call. I’ve followed all their procedures, yet they keep “investigating” without any resolution. How long does it take to process a refund for a canceled event?
I’m beyond frustrated with the lack of communication and accountability. I’ll never use StubHub again and wouldn’t recommend it to anyone. Buyers beware — they’re quick to take your money but will leave you hanging when it comes to refunds!”
“I bought tickets for Russell Peters show at Comedy Mothership in Austin. Stubhub sild me two tickeys for a total of $219 and the fave value was $75.00/ ticket
I could not get into the show as Comedy mothership does not do resale tickets
Stubhub clearly was reselling the tickets knowing that we wont be let into the show
Customer service was terrible and clearly they are scamming people”
“This is the worst thing I have ever experienced when buying a ticket. The number of times I had to register my phone number and email , not go mention download a whole another app , and still not being able to get ridiculous.”
