“1st off, we didn't expect the additional fees to be so excessive! Then when we were trying to access our tickets it took multiple attempts, and over an hour with 2 of us problem solving. We eventually had to call their help desk to finally access our tickets. They make me never want to go see a show again!!!”
“Absolutely horrible customer service and a faulty delivery system. Bought tickets $240. Never received proper QR codes. Venue wouldn’t admit us even with some email evidence. Had to buy two more tickets Filed claim for refund. Was flat out refused. A fair amount of money basically stolen. Bridge burned. Bye StubHub”
“When trying to contact them through the website you have to chat with a AI robot which gives conflicting answers to the response you get from a so called customer service representative. The customer service representative spoke poor English and their was yelling and screaming in the background. They give the same standard answers for many questions . Ultimately dealing with them was a nightmare and I ended up being charged almost $180 for 3 $20 tickets that I didn't even use. Never again!”
“It was my first time using StubHub, I was kind of leery about it in purchasing tickets but I did it. It was a great experience. It was easy to download on my phone & store. When I got to the theater, easy to pull up and scan. It was all legit. So the experience overall was great”
“Quick, easy app with no glitches in retrieving the tickets. The show was enjoyable. Next time, I go to a concert, Id like to sit somewhere closer than the nosebleed section. But at the same time was grateful for the distance, as I am not a fan of really loud noises or extremely bright lights. This was part of the show , and wouldnt be the same without it.... just a quirk of my own. Parking was very easy!. Can only recommend that others get to their performances a minimum of an hour early!! Was not keen on the the concession stand being only credit card.”
“Very disappointed!!!! I didn't even use this parking lot! It was FAR and very UNSECURED and scary area! You should let people know before buying.... very very disappointed...”
“Easy to find, space available. Im not from
The area so wish it was more clear on the distance to the venue. It was a 30 minutes of a walk to the venue. So if you are not a walker you might be better off to use uber.”
“We received tickets only an hour and half before event which she had me nervous. But the Stubhub rep not only confirmed for me that the tickets would definitely be coming in- also called me back to make sure I received them! He was wonderful!”
“Process was easy and quick. Very smooth. The transaction fees are crazy. When you are shopping with a set budget and then find out you have to increase your expected costs by 33% that is not right. Show the total cost up front.”
