“@StubHub is absolutely terrible. Their “FanProtect” guarantee means nothing. I’ve been dealing with trying to get a refund after getting ripped off. I’ve reported the issue multiple times to their CS team, manager Kevin, agent Christina… they’ve done nothing.”
“Right now, I'm singing Cher's "If I Could Turn Back Time," and I would keep my money and run far away from this company. I ordered tickets for a show in Vegas at 7 p.m., but when the tickets came, they were for 9:30. The no-nothing Customer Service agent was a piece of work. I will never, ever use this outfit again! Zero stars!!”
“Horrible, horrible, horrible communications whether buyer or seller. Avoid this excerise in unending stress and frustration at all cost. Wish zero stars was an option.”
“Truly awful experience and I'll never use StubHub again.
I bought tickets to an Underoath show on 10/17. The ticket I received were for 10/16. Between 10/17 and 10/18, I called StubHub 6 times in order to get this resolved, either by getting a replacement ticket or getting a refund. It's 10/31 and I still don't have a refund. I just finished call #9 moments ago.
Multiple agents saying that they'll do something that they didn't do.
Multiple statements of "you FORGOT to add a default payout option" despite *never being told* this was something I needed to do to get a refund.
Multiple requests for supervisors; received no call backs and was flat-out denied supervisor service during call #9. Tells me that either supervisors get A LOT of callback requests or there's nothing about my experience that's abnormal enough to warrant supervisor intervention...maybe y'all should examine that.”
“Terrible Never imagined that this is even possible, but tonight Jessica and I experienced greed at a sad level. I bought Jessica, concert tickets to Sabrina Carpenter in July of this year for her event at America Airlines Center Dallas taking place tonight. I’ve received multiple updates and even ticket confirmation today! We were in line and getting tickets scanned they won’t scan an error message came up! We went to the help desk at American Airlines Center and only dealt with Ticket Master as they said to much fraudulent activity with Stub Hub. The head of AA security told us this happens all the time with Stub Hub. So what ended up happening is the seller on Stub Hub pulled our tickets today with no warning and as of even right now they show available. Stub Hub’s customer service admitted to this happening and said yes I’ll be refunded! Saving for tickets, planning since July, taking off work early to get my daughter excited, parking 45 bucks for fuel, etc It’s not right! Stub Hub admitted to the safeguard not working and they just blocked that seller from future transactions.
Hate this to happen to anyone else
Stub Hub this is unacceptable
I’m huge on customer service tonight’s incompetence and greed were at a different level ( I want a refund and for you all to make this right) Fuel, Parking, Shame Stub Hub your greed is out of control!”
“Horrible experience with StubHub. I had to transfer tickets because I could no longer attend the event. I received threatening emails from stub hub. The customer service representative was angry and abrupt. It was one of the worst transactions I have had this year. I will try not purchase tickets from StubHub again.”
“I bought a parking pass for David Gilmour at the Hollywood bowl three months ago. The pass was supposed to be within 1.5 miles but that wasn’t even advertised when I bought them. It turns out that the parking lot that they assigned me to is 2.2 miles away, which is easily a 45 minute walk one direction, there are plenty of parking spots for the price and under what I paid for this ticket near the Hollywood bowl. I called in a few times. They told me to expect an email before the show which is tonight. I never got it. I called them up again. They told me that I was guaranteed to get a proper ticket or my money back. The operator tonight told me that it’s my tough luck. They have a Google map screenshot showing the true distance, but they dug in their heels.
Nobody wants to walk 45 minutes before and after a show. To add insult to injury, that particular parking lot is in the middle of nowhere charges a day rate of nine dollars.
I won’t use Stubhub again. And my recommendation to check out the website Parkopedia hopefully will get enough people not to use this useless scam site.”
“Watched CTV news story on their non payments. Not paying customers because you are a big corporation and people cant do anything about it? We will brinf you down and will arrest those involved.”
“Do Not ever buy tickets from these fools ever i bought 2 tickets for Rod Wave concert and i call today to ask why i haven't gotten my tickets they keep telling me that i would have to resale my tickets because they do not do refunds. Not only that they also told me that the email keeps bouncing my tickets back so now they Transfered my tickets to AXS and i need to call them because there was nothing they could do there all out of options well update my damn correct email and maybe you could send them im so over them i might not be able to make it to the concert BECAUSE OF THESE FOOLS. NEVER AGAIN.”
“If there was an option of zero stars that’s what I would have given. I bought 2 tickets to Billy Joel and Sting concert for Friday 10/25. Only 1 ticket was issued to me. I was trying to figure out what to do- was finally able to talk to an agent an hour before the concert. The excuse I was given was that the seller didn’t release the 2nd ticket. But I had paid for it. The solution I was given was to return the 1 ticket I got and they would give me 2 equivalent tickets. I had paid premium for front row tickets and the alternative tickets were high on top in bleed section tickets. The agent kept telling me that it is computer generated and they had no other option. How can front row seats at a premium be comparable with a high nose bleed section tickets.
It was 30 minutes before the show and I had to finally cancel and ask for a refund. I feel I was scammed. It was the most awful experience. Never will I ever use stub hub again. I should have stuck to ticket master.
My evening was ruined and I couldn’t see the concert.”
“This is the worst company I have ever dealt with. I bout tickets a month ago for a concert that will be sold out for sure. The concert is in two weeks and I still have no tickets. I am on hold right now on my 4th call to them and they keep saying that the tickets have been emailed and yet I have no tickets... I watch my spam, I watch my inbox and I watch my trash and nothing. They will not let me cancel my order and as of now I am out 564.00 and I have no tickets to the concert which we will probably miss. Save your time and money and find a reputable company to buy from. I am on hold now waiting for a supervisor which may or may not happen.....”
“After selling my football tickets and having them transferred (and accepted) by the buyer I'm told I won't get paid until at least 5 to 8 days after the event which isn't for another 6 weeks. I now have no tickets to the game and no guarantee of money. Their website says the seller gets paid 5 to 8 days after the sale of the tickets NOT 5 to 8 days after the event, and certainly not after the tickets have been accepted by the buyer. This is a shameful practice.”
“I purchased 2 tickets 3 days before the event however on the day for the event I was told my tickets is not available.
They’re quick to take your money but can’t get you what you pay for.
DONT USE THESE GUYS!!!!
It’s like talking and working with scammers.”
“Purchased tickets in the 100 level. Tickets couldn't be provided, was given alternative selections. I choose a alternative selection. I quickly realized the tickets I selected didn't state limited view, I would of never chose them. Tried to change them, they are saying it's final.go with vivid or seat geak.thanks for ruining my sons birthday.”
“I thought that I was getting a decent deal by purchasing tickets through StubHub, never again. We bought tickets to go see the Ravens vs Tampa game. As of noon, on the day of the game we still did not have our tickets. When I called they told me that they had contacted the seller and had no response. We were traveling so we went to another site, TicketMaster. In tge mean time the original order was released so we can’t get our money back. Then we again, because I bought them at the same time, tickets to the Book of Mormon. Again I had to call on the morning of the matinee. Those I did get in time. They insisted that they had sent an email for us to accept the tickets 4 weeks ago. No such email. They did send again and we got our tickets. Except for the parking. I will never, ever, use this service again. Who wants to buy tickets that may, or may not show up before the day of the event. I have other complaints about how to pull up the tickets. Do not use this service. Go to more reputable places like TicketMaster. I also have had no problems with SeatGeek. I asked for a refund but was told no because the owner finally released the tickets.”
“Not impressed. Bought 2 tickets to big football game a 4 hour drive away. Yes I have a paper ticket, with the wrong time on it,and an email saying I have tickets but nothing can be found on the app.
Maybe I’m just old but I don’t have a lot of faith in a company that is run like this. Just hoping I don’t drive across the state to an event that I don’t have tickets for. Doubt I’ll use Stub Hub again. Too stressed out.”
“Terrible tickets. Sent me a photo of what the view was from our seats but the actual view was completely blocked. Total scam and ruined the entire experience. I want my money back”
“I was charged $350.00 for tickets that StubHub sold Twice and said it was my fault because i never posted the ticket twice !!!!
i transferred them then sent the tickets to the buyer .. what i dint know is that the tickets i transferred from AXS TO STUBHUB WERE NOT LISTED ON STUBHUB YET SO I LISTED THEM AGAIN AND THATS WHERE TO IS .... NEVER WORK WITH THEM AGAIN THEY STOLE $315.00 AND NOW ARE CHARGING ME $350.00”
