“I bought 2 (two) tickets on Oct 21. for Galatasaray - Ajax game on Nov. 5th..
Order 627 171 241
Guest access code M96KKX
Section 420
Row 23
Seat 91-92
Price per ticket $407.61
Service fee $307.13
Total paid $1.122.35
I was handed the tickets for admission. We were not allowed to the stadium by Ajax.
I expect your company to sell me the tickets and deliver them to me... this did not happen.
I request full refund of $1.122.35.
Mab.”
“We accidentally purchased standing only tickets than once we realized that we connected them to upgrade them and buy two more. They said no can’t do it . Than we list them to sell them through them and we did it wrong so they charged us another $900 just from listing them wrong . I will never buy through them and I’ll try to prevent anyone else from getting scammed from them as well”
“The tickets were not delivered , i was promised alternate tickets were to arrive 1 hour prior to the concert at which point i could either accept the tickets or demand a refund . I was told i would receive an email 1 hours prior to the concert which never arrived . When i called the help line the person demanded i prove i hadnt received the tickets after sending him 3 copies of the email he escalated to the next level of BS artists and told us to wait up to 5 days to receive an email to confirm a possible refund . What a joke”
“DO NOT use this company to purchase tickets for any event. I was advised wrong and am liable for paying for someone else's tickets. Customer service is useless and the chat is a joke. Don't trust them!”
“I bought expensive tickets on StubHub thinking I was safe because of their so-called “FanProtect Guarantee.” Turns out that guarantee means nothing. They waited until the day before the event to tell me the tickets I paid for were “no longer available.” Their only options: a refund or “comparable” tickets — which turned out to be much worse seats for the same price.
When I complained, StubHub tried to shift the blame to the seller, saying they’re just a marketplace. But if StubHub runs the platform, handles the money, and promises protection, then they’re responsible for ensuring the transaction is legitimate. Otherwise, what’s the point of using them?
This experience was a complete disaster and ruined the event for me. StubHub needs to stop hiding behind sellers and start taking accountability. I’ll never use them again — and I’d warn anyone else to stay far away.”
“Great experience!! Buying and receiving the tickets was so easy. no problems whatsoever with ticketing and getting in the venue. Would definitely recommend!”
“This experience was great. First time using Stub Hub and got great seats for a first time ever visit to Dallas stadium for my partner. Thank you again”
“Great seats and reasonably priced. Easy process. Was cautious about transferring tickets but had no problems. Instructions were clear. Will most likely use the service again.”
