Three Reviews

Name: Three
Rating: 1.58

1.6 Rating 158 Reviews

15 %

of reviewers recommend Three

Company Reviews

Questions

Metrics

1.6

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big scammers The worst company which will charge you double than you agree and even you finish your contracts with them they will keep charging you Watch ou with them”

Helpful Report

Posted 8 months ago

“I have been trying to cancel my account… I have been trying to cancel my account with three for several months. I left the UK several years ago and contacted them multiple times to cancel. I no longer have the SIM, don’t even know the old phone number and don’t have access to the old email. As such I am unable to be validated by an OTP to close the account. Despite being formally informed to close the account - three just won’t. I even closed the bank account t which finally prompted them to send an overdue payment letter to my old address which was kindly forwarded to me. I then again contacted three and spent 1hr trying to get them to close the account. And they won’t! What a disastrous company!!!”

Helpful Report

Posted 8 months ago

“Was told twice over the phone my plan was closed before I took out a new deal only to find they were still charging for the old plan costing me over £600 when contacted they denied the phone conversation didn't go near them”

Helpful Report

Posted 8 months ago

“You should create a platform customer can reach out to you on. Learn from Amazon. They have an automated system that human being can swiftly reach out to customer. Three network is poor their customer service is so Wack and can be frustrating.”

Helpful Report

Posted 9 months ago

“Phoned several times and tried my best to understand the person on the other end but struggled. I had to change my plan by the 28th Feb otherwise I would go on a monthly plan. I was cut off several times and unable to keep calling due to work. Now I've gone past the 28th and I'm on a monthly plan. Not happy at all.”

Helpful Report

Posted 9 months ago

“Terrible company. I had a 5G hub, ended the contract, they asked me to send the hub back immediately, then charged me for the month left on my contract, despite not being able to get any internet without the hub. And then claimed not to have received the hub back and charged me another £100. Endless calls and waiting times with customer service. Each time they set up incident number. Then never replied just sent me another bill. Referred me to a debt collector. Will never use Three again.”

Helpful Report

Posted 9 months ago

“Nightmare on Queensway - My Horrendous Experience with Three Phone Service Two and half years ago, I made a grave mistake that haunts me to this day – stepping foot into a Three phone store on Queensway in Bayswater, London. Little did I know, I was about to embark on a journey of deception, incompetence, and sheer frustration. The salesman, if you could even call him that, was nothing short of a con artist and a swindler. With a silver tongue and deceitful promises, he convinced me to sign up for a phone service package that included a main number and three additional SIM cards, all for a whopping £100 per month. Little did I realize that this would be the beginning of my descent into telecom hell. Firstly, the salesman failed to even bother collecting my email address, resulting in me never receiving a contract or a bill throughout the entirety of my two-year tenure with Three. Talk about shady business practices. To add insult to injury, he erroneously assigned one of the SIM numbers as my main number, rendering my actual main number practically useless. This blunder led to a myriad of problems over the years, complicating communication and causing endless headaches. But the nightmare didn't end there. Despite being situated in the heart of London, the service provided by Three was abysmal, to say the least. My apartment might as well have been a black hole for reception, with my kids refusing to even touch the extra SIM cards due to their utter uselessness. Meanwhile, my American phone with T-Mobile enjoyed stellar reception, leaving me baffled as to how a UK-based provider could fail so miserably. Fast forward to last November when I finally decided to pull the plug on this debacle of a contract. Despite explaining my predicament and expressing my desire to terminate the contract, the customer service team displayed nothing short of incompetence and hostility. They not only failed to close down the main number and one of the SIMs as requested but also had the audacity to accuse me of lying about ever contacting them to cancel the contract when I called them in febraury after discovering that they had charged me £100 pounds 2 months after closing down the contract??? It's as if Three is operating in some alternate reality where customer satisfaction is a foreign concept. They continue to charge me unjustly, dragging their feet in closing down my contract while I'm left in a state of perpetual frustration. Attempting to reach customer service has proven to be an exercise in futility, as the only numbers I can recall from the four provided are mysteriously absent from their system. It's Kafkaesque, reminiscent of a scene straight out of "Brazil." Three is not just a phone service provider; it's a cautionary tale of corporate greed and customer neglect. If you value your sanity and hard-earned money, steer clear of Three at all costs. As for me, I'll be taking them to court in a last-ditch effort to escape this ongoing nightmare. Three, consider yourself on notice – your days of preying on unsuspecting customers are numbered. In the meantime I switched to EE which is perfect in every possible way you could dream of how a phone service should operate.”

Helpful Report

Posted 9 months ago

“When having to call 3 customer service I am always tempted to drink a bottle of bleach before I make that call. Hands down the worst company I have ever dealt with”

Helpful Report

Posted 10 months ago

“Cheater company , I was their customer , awfull services , charging illigaly when you dont know the contract is expired ! They are really cheater .”

Helpful Report

Posted 10 months ago

“After nearly 18 months of complaints and troubleshooting without resolution to awful network service and several hours on the phone to a support team who would not faithfully acknowledge the issues I was having. Three finally cancelled my contract and waived the cancellation fee. UPDATE: January 2024. Despite promising that my account would be cancelled without charge, and confirming on the phone that I would not be charged. Three charged me a £212 cancellation fee over Christmas. I had to wait a FULL MONTH to be refunded an amount I should not have been billed for in the first place. From network to administration, this is a shamefully poorly run company and I implore others to avoid at all costs.”

Helpful Report

Posted 11 months ago

“My contract was for a mobile phone and for the sim. The mobile phone was paid monthly for 2 years. The contract came to an end. The phone is now legally mine because I finished paying for it. Three continued to charge me for the phone. This is greedy and dishonest. They don't want to refund my money because they said I did not contact them. The phone is mine at the end of the contract, and they should not be charging me for my product. So beware of the dishonest practice.”

Helpful Report

Posted 11 months ago

“I submit a claim to court because service not provided but company charged me every month”

Helpful Report

Posted 11 months ago

“FURTHER UPDATE: THREE continue to harass me with constant text messages most of which are trying to entice me to stay. I've told them to stop messaging me. They refused! So everything I got one of these, I messaged their executive team. They responded by having Scott from their well-being team who deals with vulnerable and disabled customers get in touch to see how he could help. Apparently, the repeated 'Stop contacting me' message hasn't come through properly. UPDATE: Called back to try bribing me with 25 and 50 piund payments but werent able to assure me customer service wouldnt continue to lie. I told them i was not interested. He closed the complaint as resolved despite me pointing out it was very much not resolved and marking it so suggests no learning will come of it. They have hounded me with text messages and emails today. When i was forced to call customer service to tell them to stop, they refused. I contacted the Executive Team. They responded saying they trust I'm happy now the matter is resolved. Three teach their customer service reps to lie to customers when they make a mistake. I paid extra for an upgraded phone to be delivered on a Saturday. It didn't arrive. Neither did any dispatch notifications. On Monday morning I called Three and was told it would be delivered that day and I'd receive a message to select a delivery time slot. No apology was made or explanation given for why it wasn't delivered and no offer to refund the fee paid to specify Saturday delivery. Delivery was free for weekday delivery. I waited for a notification as promised but by 4pm I thought I better call them. For 40 minutes, I was lied to about them checking a DPD tracking number, checking with other departments and given promises that conflicted with what I was told in the morning. When I asked for the tracking number they admitted they didn't have one. I was put on hold 4 times and each time the poor woman came back, it was with another lie about the status of my phone delivery. I was transferred to another woman who - only once pushed, admitted the phone hadn't been processed for delivery. I was told I would get a message in 48 hours telling me when it would be delivered (a few days before Christmas). I would find out WHEN it was being dispatched 5 days after it was due for delivery! As she confirmed my phone hadn't yet been dispatched, I asked to terminate my Three contract which runs out this month. She refused in case I receive and keep the phone they haven't sent me!!! Sadly, this is not the first customer service issue I've had with Three. After my 14 year old son died, I tried to terminate his phone contract. They again lied repeatedly month after month that the account had been closed only for a monthly direct debit to come through for six long months. There was zero understanding of how distressing it was to have to explain about losing my son over and over again just to be disregarded with no empathy at all.”

Helpful Report

Posted 11 months ago

“Three teach their customer service reps to lie to customers when they make a mistake. I paid extra for an upgraded phone to be delivered on a Saturday. It didn't arrive. Neither did any dispatch notifications. On Monday morning I called Three and was told it would be delivered that day and I'd receive a message to select a delivery time slot. No apology was made or explanation given for why it wasn't delivered and no offer to refund the fee paid to specify Saturday delivery. Delivery was free for weekday delivery. I waited for a notification as promised but by 4pm I thought I better call them. For 40 minutes, I was lied to about them checking a DPD tracking number, checking with other departments and given promises that conflicted with what I was told in the morning. When I asked for the tracking number they admitted they didn't have one. I was put on hold 4 times and each time the poor woman came back, it was with another lie about the status of my phone delivery. I was transferred to another woman who - only once pushed, admitted the phone hadn't been processed for delivery. I was told I would get a message in 48 hours telling me when it would be delivered (a few days before Christmas). I would find out WHEN it was being dispatched 5 days after it was due for delivery! As she confirmed my phone hadn't yet been dispatched, I asked to terminate my Three contract which runs out this month. She refused in case I receive and keep the phone they haven't sent me!!! Sadly, this is not the first customer service issue I've had with Three. After my 14 year old son died, I tried to terminate his phone contract. They again lied repeatedly month after month that the account had been closed only for a monthly direct debit to come through for six long months. There was zero understanding of how distressing it was to have to explain about losing my son over and over again just to be disregarded with no empathy at all. UPDATE: Called back to try bribing me with 25 and 50 piund payments but werent able to assure me customer service wouldnt continue to lie. I told them i was not interested. He closed the complaint as resolved despite me pointing out it was very much not resolved and marking it so suggests no learning will come of it. They have hounded me with text messages and emails today. When i was forced to call customer service to tell them to stop, they refused. I contacted the Executive Team. They responded saying they trust I'm happy now the matter is resolved”

Helpful Report

Posted 11 months ago

“Their app doesn’t work, no top up possibility anymore, have been to their Liverpool store twice and going the third time today, completely unheplful, sent me away each time saying it would be resolved in four hours or that my data hadn’t expired so I couldn’t top it up but neither of these matter, it just doesn’t work, absolute joke. My data pack also didn’t work on the last day of its period, it’s been issue after issue, would never recommend these to anyone so as soon as it’s possible, I’m going elsewhere.”

Helpful Report

Posted 1 year ago

“Would give zero stars. My daughter has been a victim of fraud and Three Mobile keep fobing her off! It's been 2 months and she has had a default on her credit file despite notifying them multiple times. They keep saying we'll be in touch in 14 days or we'll phone in 24 hours. In 2 months no one has been in touch. Maybe they're calling the fraudster. Would not recommend in a million years!!!”

Helpful Report

Posted 1 year ago

“The two different staff members who I chatted with today were polite and courteous - I'm grateful for their assistance. I have no complaints with Three's staff. What I don't like are the endless validation codes and numbers to press. This is toxic and unnecessary garbage that never used to exist ten years ago. We need a workers revolution to end this digital tyranny, it's getting completely out of hand. Also, I don't appreciate having to jump though so many damned hoops simply to terminate a contract that expired well over ten years ago. If I wanted to start a new contract I wouldn't be asked to jump over so many hurdles. They make it easy to join and difficult to leave.”

Helpful Report

Posted 1 year ago

“If I could give 0 I would. I orders the 5G tablet which was just a joke. Wi-Fi sucks and never worked so I sent it back and cancelled my contract. A month later they’ve claimed they never got it and now my contract has to continue. It’s an absolute joke. After trying to get through to them it says my wait time is 55 minutes. NEVER GO WITH THREE”

Helpful Report

Posted 1 year ago

“im going to start a riot on one of ur stores !!!”

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Posted 1 year ago

“Poor quality of network , doesn't works at all. It doesn't have range in any areas. Waste of money and time”

Helpful Report

Posted 1 year ago

Three is rated 1.6 based on 158 reviews